Primepaint Reviews

Avoid

It s been 3 weeks and still no paint or tracking number despite being promised this multiple times The communication is poor and they have no number for you to call Avoid if you can

4 weeks and counting - still no paint delivered

4 weeks and still no paint I chased each week and prime paint replied with it will be with you by end of the week I have finally received a tracking number for delivery but 5 days later prime paint still haven t given the paint to the delivery company for them to be able to deliver it I have no idea if I will ever receive this paint No number to call prime paint only email The delay and having to chase and false promises of it being with me by the end of the week has not been worth any discount

Unacceptable delay in receiving item

Unacceptable delay in receiving item ordered No answer to my email request for an update Wish I d read reviews before ordering

Now understand why people have marked

Now understand why people have marked this company down If you want to get on with the job don t order from them I have been waiting for 10 working days and still waiting with no sign of my paint Not a great way to run a business

DO NOT USE

DO NOT USE This is a scam website - do not trust the other reviews that give 5 stars We ordered paint 3 weeks ago and it still hasn t arrived I have had two responses from Steven saying that the paint will be here last Saturday or Tuesday this week and when you track on Shopify it says that it hasn t even been shipped yet This has hugely delayed our work We accounted for the 10 working days but this is not good enough We are not sure how we will get our money back as we have had to shop elsewhere now for the paint as no one replies and there is no contact number We will be reporting to trading standards So unhappy

Awful delivery

Waited the 10 working days as stated contacted the company and they advised would be shipped either working day 13 or 14 so would arrive day 14 or 15 three weeks waiting tried to cancel the order but they didn t reply Not the best at all also not sure if real paint as stated no refunds as paint mixed to order Won t use again

Avoid at all costs

Waiting for my paint 15 days Emailed to ask for an update Got a reply saying it would be delivered a few days later Still waiting 15 daysDPD say they have my parcel details but do not yet have my parcel Went to contact primepaint and they don t have a phone number which is dodgy Also Facebook account had been removed - extremely dodgy Absolute worst customer service ever I will be opening up an investigation with my bank and also have the right to cancel my order and full refund I will also contact trading standards Prime paint you should not be operating at you do not meet your deadlines and offer poor communication options

Don t bother simply never turns up

Don t bother simply never turns up although they kept saying it s on the way Useless waste of time