Primrose-awnings Reviews

Very helpful when I rang with a query

Very helpful when I rang with a query following a purchase of a fig tree Would definitely recommend them

Large Planter

Ordered a large planter which arrived in good time and well packed I had a minor issue and contacted Customer Services The matter was resolved speedily courteously and in a very professional manner Customer service staff are exceedingly pleasant very understanding and easy to deal with Overall a great customer service experience left feeling very happy Will definitely consider using Primrose if I need anything else for the garden

Very happy with the service and

Very happy with the service and products they sell and I m a picky person

Quick response

I has a very quick response from Primrose customer service regarding a query about my order They were friendly and helpful and were able to tell me when my order would arrive Thank you

I bought some bulbs from Primrose and

I bought some bulbs from Primrose and planted them around 5 weeks ago I checked the container this weekend as there was nothing happening To my sadness I discovered the bulbs were all white and mushy I emailed Primrose just for some advice as the what I may have done wrong as I didn t think I had under or over watered Some other bulbs I had purchased at the same time have sprouted no problem Without any question they immediately told me they would replace the bulbs I think this is extraordinary customer service for which I am more than happy to give a great review I love the information email that also arrived with care and planting instructions for the specific item purchased Great company so glad I discovered them Thankyou Primrose

I m glad I ordered plants before

I m glad I ordered plants before checking out the reviews on Trustpilot or I wouldn t have bothered but my plants arrived on time and were healthy the only gripe I have is the plants were upside down in the boxes and some were ever so slightly damaged I guess that s got more to do with the Courier Company and not Primrose

Helpful

I can t write enough about how Fantastic and helpful this company have been especially Phil B even though I ended up having to have a refund nothing to do with product Phil tried everything to help me rectify my problem I will deffo buy from them again when the time comes

query to size of replacement

Contacted primrose awnings with a query for a replacement awning very quick response IE next day and a very good explanation of the query Phil was very good cannot comment on the replacement awning about to order it now But customer service excellent