Printpeppermint Reviews

A Nightmare To Work With Nothing Will Get Done And They Will Try To Double Charge You and Ignore You

A nightmare to work with I ve been working with print shops for over 10 years and have never dealt with such an unorganized staff They do not respond to emails request to double charge you then ignore you and it takes over a month of back and forth to get anything done Extremely unreliable and unprofessional I wish I didn t go with them We wanted to try something new with the transparent cards and now we ve wasted our time and money and don t know when this will be resolved or the job will be done because after 11 days now there s still no response from them

TLDR Long time normally happy customer was massively let down for her wedding and will not be a returning

I would like to start off this review in a positive light before I get dark I have worked with Print Peppermint on a good handful of different projects for myself and my clients So naturally I knew they would do a killer job on our menus and name place cards for my wedding The process was normal sent a couple emails back and forth confirming details and approved the proofs on March 27th On April 19 I sent a slightly concerned email since the order estimated production completion date was April 16 - 18 and I hadn t heard anything The wedding was May 11th the team was reminded and it was made clear from the start On April 30th I sent another email asking for an update I was honestly pretty patient by this point but the per my last email demon was out and ready to go It had been 12 days past the latest estimated production completion date I got a response on May 1st with the tracking number and apologies for the trouble saying they needed to make sure they were perfect and they are To me this just felt like a lame excuse you do quality work and you ve given me an estimate to set expectations I should not be the one chasing you down when your team has dropped the ball and needs more time They at least expedited the shipping since I requested it so we got everything on May 2nd The quality was there but unfortunately they DID NOT use gold foil which is what I requested and approved from the start The proofs also confirmed they would be using Yellow Gold Foil Given the journey so far this absolutely sent me I emailed immediately on Thurs May 2nd sending photos and expressing my disappointment They did not look right they were hard to read AND they WERE NOT what we asked for I asked them to reprint asap and give me a rush job I followed up on May 3rd having NOT heard anything They responded on May 6th telling me they suggested our matte gold foil 177m which we find much more elegant They also claimed they could not reprint by our wedding and said the best they could offer was a PARTIAL refund There was absolutely no mention of a Matte gold foil in any of our emails 177m was mentioned ONCE and in a follow up email I asked what that was and never got clarification I m pretty knowledgeable when it comes to these things I m a designer who works for a full service agency and has years of experience in my field I have worked with print and production vendors for various needs on countless projects When someone says they want gold foil and I mean anyone from a professional in the field to someone who has next to no experience KNOWS what they want and mean when asking for gold foil I told them to share any one of the proofs I approved or any single email in our thread that ever ONCE said Matte Gold Foil knowing full well that never happened because if it did I would ve called it out and asked for an example They ignored my request they knew I was right That same day Mon May 6th we contacted a local printer Gold Image Printing for a 3day rush job which they NAILED so we could have what we wanted for our big day May 15th I was fed up with PP and pushing for a full refund even promising I wouldn t write a bad review for it May 16th They had the nerve to ask me to show them the invoice for the local printer and to mail back their misprints I sent them a PDF of that invoice and a receipt with a tracking number for their unused misprints that very same day May 22 followed up since I got the confirmation the box was delivered No response I have still not heard back from Print Peppermint and have disputed the charge with the bank sharing this story Fingers crossed the bank will make things right Everyone makes mistakes but what matters is how you handle them I almost never write bad reviews because I ve always found a fair middle ground with a business or as a business myself to right a wrong I will never be working with Print Peppermint or recommending them again In fact I will now be cautioning people I know against the shop

terrible service bad results

Sadly I spent days and days working on the Coretti art for my business cards I spent 400 on my business cards themselves and they came with crooked text and were bent No one responded I tried five times between WhatsApp and emails and I am incredibly disappointed I m working on a dispute with my credit card company Please do not use this company You will be very disappointed The Customerservice is terrible

Don t be fooled by Print Peppermint

Chatted with Austin and he confirmed that my order on March 20th would be delivered by March 31st I need business cards for a big event on April 1st tomorrow and I chose to order from Austin because of his confirmation via Whatsapp that the cards would be printed and delivered in time for my event He also told me the cards are printed in Texas which also convinced me because its closer to the east coast where I am located I placed my 750 order because Austin seemed responsive and service focused The proof came within a few hours after I placed the order I gave approval an hour afterwards So far so good After several days of no updates I messaged Austin about the status of my order snd he said it was in production at which point I received a confirmation email I was a little concerned because time was running short but I figured Austin knee what he was doing After no updates for several days I messaged Austin again via Whatsapp and he said it was on the way and once again I instantly received an email with a UPS tracking number that showed the shipping order was created but not picked up After another day tracking showed delivery on April 2nd Needless to say I am frustrated After spending 750 on 750 business cards a massive margin I m sure Austin couldn t choose the shipping method that would ensure I received my cards in time for my event as he had assured Rather he chose the cheapest and longest option Save your money and find a respected local printer rather than this con artist Don t be swayed by the pretty pictures on the websites service standard is just not worth the premium It s too bad also I own four other businesses and thought I had finally found my go to printer Oh well I guess I will follow my own advice and search for a local printer where I can build an actual personal relationship and get products on time when I need them

Terrible experience Austin T was unprofessional and dismissive

I had an extremely frustrating experience working with Print Peppermint specifically Austin T I clearly laid out what was needed at the beginning followed up multiple times over several weeks and got no meaningful response Then suddenly Austin drops a 250 fee with zero explanation or heads-up and no design specs were even provided from their side When I followed up again his response was basically you can handle the rest elsewhere Unbelievably dismissive The only thing they delivered was the business cards late Everything else was ignored Save your money and time there are far more professional and communicative printers out there

We like Peppermint s service

We moved our print to Peppermint this year and been delighted True it s not difficult stuff just shoe box labels for shoes being made in Italy but at this time when everyone is trying to kick start production with small weekly orders they have been invaluable We ordered some labels on Monday 15th saw artwork that evening and were able to send the labels to Italy yesterday 24 hour service