


Based on authentic user experiences
Danielle
6732 reviews
N/A
9 months ago
Nightmarish experience wouldn t refund incorrect order
Where do I begin Well before making a purchase of some booklets I emailed customer service to check their specs on page quantity They confirmed the way I was setting up the file was fine and that they d know what to do from there Fast forward after I sent my file they proof they sent was all messed up their software s fault so I had to send in a new file they had not provided details about it on their site They kept delaying getting back the second proof to me I called and called and no one picked up When someone finally did they were able to push it through All this to say the proof I eventually approved was NOT was I received They added additional blank pages which messed up the layout of the entire book On top of that they only offered to cover half of expedited shipping costs even though the delay was THEIR fault because they couldn t get me the proof back within their own time limits Once I finally received the books and tried to contact them about them being incorrect again no one answering phones I wrote an email which took them days to even acknowledge After that they asked for photos of the book I received so they could open a case It took more than a week to even get them to get the photos because they claimed they didn t receive them After they finally did they told me they couldn t refund me because the blank pages were a result of the printing options I chose even though they assured me the way I was setting up the file was fine AND extra pages they added were not on the proof I approved Even though I did not receive the product in the way I approved it they refused to refund even though the books are unusable If anyone had bothered to check the physical proof before printing all 100 they could have easily seen that it wasn t right They should have checked with me if they weren t sure but they didn t so now my org is out 800 No ownership of their mistakes Ignoring my emails for days until I follow up with a second one Customer service was absolutely awful - they need to hire people to answer their phone Taking more than a week to respond to a customer support email is unacceptable especially when clients have deadlines I guess you get what you pay for they re the cheapest I could find Will definitely not consider purchasing again - I d rather pay more money for better quality and customer service
Kliencie
6732 reviews
N/A
9 months ago
Product doesn t match proof Customer service doesn t care
Printing company operates directly via their website but also via Etsy Very bad experience with printing a spiral bound book They charged an extra 1 for providing a proof That took a few days but I finally got the link and it looked good Shipping was extremely slow coming from Canada so no big deal Delivered book didn t match print and long story short customer service is disagreeable and unresponsive I ll never use again and would strongly caution against using them
Monica K
6732 reviews
N/A
9 months ago
Wildly late and zero customer service
I paid extra for expedited production and shipping so it would arrive in 10 days or so it took nearly a month for it to show up and we missed the date for this 90th birthday gift we were printing I tried reaching out to customer service and didn t even get a reply I then tried a chargeback but CC said since I had received what I paid for they were ruling in Printvie s favor Run away
Executive Assistant
6732 reviews
N/A
9 months ago
The cost of low price products
The cost of low price products not worth the headache Terrible customer service Print work subpar Proof and review process was bungled twice Paid extra for expedited service and products were still delayed
Tim B
6732 reviews
N/A
9 months ago
Buyer beware
I placed an express print order with PrintVie com paying extra for a promised 2-4 day turnaround to meet my deadline It s now been 7 days and the company informed me just before the deadline that they couldn t deliver on time leaving me in a difficult position This experience was particularly disappointing as there was no apparent effort on their part to rectify the situation I would advise caution when placing orders with PrintVie com
Will
6732 reviews
N/A
9 months ago
Do not order from this company
Do not order from this company I place an order 6 weeks before I needed the print Upon proof approval I never received a shipping confirmation email and was told multiple times by customer service agents that my order would ship the next day I had to last minute order from a local print shop to not miss my deadline This is not a trustworthy company
Dustin McCall
6732 reviews
N/A
9 months ago
Pleasantly surprised
I was reluctant to order due to the bad reviews on here I m glad I went ahead and ordered because I couldn t be happier The price was great and I received my order way quicker than I expected People seem to only leave reviews when they had a bad experience so I thought I d share my good one