Printvie Reviews

Nightmarish experience wouldn t refund incorrect order

Where do I begin Well before making a purchase of some booklets I emailed customer service to check their specs on page quantity They confirmed the way I was setting up the file was fine and that they d know what to do from there Fast forward after I sent my file they proof they sent was all messed up their software s fault so I had to send in a new file they had not provided details about it on their site They kept delaying getting back the second proof to me I called and called and no one picked up When someone finally did they were able to push it through All this to say the proof I eventually approved was NOT was I received They added additional blank pages which messed up the layout of the entire book On top of that they only offered to cover half of expedited shipping costs even though the delay was THEIR fault because they couldn t get me the proof back within their own time limits Once I finally received the books and tried to contact them about them being incorrect again no one answering phones I wrote an email which took them days to even acknowledge After that they asked for photos of the book I received so they could open a case It took more than a week to even get them to get the photos because they claimed they didn t receive them After they finally did they told me they couldn t refund me because the blank pages were a result of the printing options I chose even though they assured me the way I was setting up the file was fine AND extra pages they added were not on the proof I approved Even though I did not receive the product in the way I approved it they refused to refund even though the books are unusable If anyone had bothered to check the physical proof before printing all 100 they could have easily seen that it wasn t right They should have checked with me if they weren t sure but they didn t so now my org is out 800 No ownership of their mistakes Ignoring my emails for days until I follow up with a second one Customer service was absolutely awful - they need to hire people to answer their phone Taking more than a week to respond to a customer support email is unacceptable especially when clients have deadlines I guess you get what you pay for they re the cheapest I could find Will definitely not consider purchasing again - I d rather pay more money for better quality and customer service