Used to be a good company
I have used Priority Express in Bristol for several years and they always used to be reliable in my experience but over the last year they have badly damaged two of my parcels bending the stiff flat packs completely over in half This was despite paying a small surcharge for their fragile service A great pity as the Bristol van drivers are very nice but somewhere along the line there is a worrying lack of care
Ziah
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I almost got scammed
So they wanted me to pay an additional package 250 to ensure it arrives to me safely and asked me to pay using PayPal friends and family which anyone that has used PayPal knows it a known scamming tactic They said which I have proof is there policy to receive payment that way After that the individual became extremely unprofessional Tell me what reputable shipping company like FedEx or UPS would ask to pay with PayPal friends and family
Victoria Jackson
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Excellent service
Excellent service While waiting for my parcel to arrive I called the guys at Priority Express to get a better idea as to when it would come and was horrified to find out I had already missed the driver- after explaining my purchase was for a wedding the very next day the lovely young man on the telephone told me not to worry he would call the driver and do everything he could to get him back to me later that day This was an extremely stressful situation and what could have been a potential disaster was avoided all thanks to very kind and polite driver coming back and the really helpful young man in the office- I think his name was wayne really put my mind at ease and with the strain of everything going on that kind of help and attitude was fantastic- the way this company go out their way to help is far more than most companies would do Highly recommend using this service and will definitely use them again
MrBuffalo
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Wanted a Moses Basket and other items
Wanted a Moses Basket and other items delivered fairly quickly Bristol to Manchester After an initial conversation was advised that I box items up and take to depot 5mins from home To cut a short story shorter the fellow at the depot off Albert Road was friendly courteous helpful It was delivered the very next morning box intact and grandaughter happy 5stars no problem
The Boatyard
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Great Customer Service and Collections Driver
We are using Priority Express for our next business day deliveries and to handle our fragile oversize liquid and limited quantity orders Priority Express themselves have been fantastic our calls and queries are answered promptly and they ve been great helping us understand their systems and procedures Their hypaship system makes booking on deliveries easy and we and customers get delivery updates Our collection driver could not be better prompt friendly and helpful Their rates are competitive and their invoicing is very clear and broken down per consignment We have had a few minor issues with remote non Priority Express depots APC network missing delivery times but Priority Express themselves have always chased these for us and resolved Excellent If you are a business I would recommend them
C Moore
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Left part of my luggage in Cornwall and
Left part of my luggage in Cornwall and in this digital age it was not immediately easy to find someone who would provide a personalised service to fulfil my requirements Priority Express exceeded my expectations in every way and I was quickly reunited with my luggage First class
Mr Anthony Fear
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Brilliant service today
Brilliant service today My wife and I missed a delivery as we were in the garden One phone call to the Bristol office and an extremely helpful man contacted the driver who redelivered the item all within 30 minutes
Stephanie Hughes
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Excellent Service
From start to finish Priority Express have been absolutely great to deal with All the guys have been so helpful keeping us informed every step of the way with such a large project With 100 success delivery rate you can not ask for anyone better to deal with other than Priority Express - they will be the only courier we use from now on
Jenni O Connor
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Absolutely brilliant
Absolutely brilliant We had been let down by another courier with a late delivery and had to get a consignment from Bristol to the Midlands urgently during a post office strike which meant we couldn t simply forward it that way They got the call at 5pm on a Thursday collected the parcel at 5 45 that same evening and it was at its destination before midday the next day They couldn t have been more helfpul
Jay Jaam Roerade
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Great customer service
Its nice to be able to speak to someone straight away and find out where the package is Ben from the Bristol depot chased where the package was and rang me back with an update Its great to know there is still great customer service out there Thanks guys Absolute legends
