Prismplus Reviews

Terrible fridge-buying experience

Terrible fridge-buying experience Bought the tmf420 fridge on TikTok and confirmed delivered despite not yet receiving the unit This is to take out the money from TikTok first and also to shorten your review time or leave you without any review chance cos already past the timeframe window On the day of delivery was also told that I could not on the fridge immediately and to wait 4 hours Tell us first lah all my perishables were wasted There is no manual for the fridge either and the digital display was locked for no apparent reason you basically cannot adjust the temperature Unable to find any info or manual online either The biggest deal breaker was they expected you to keep the GIANT BIG box for 7 days just in case for warranty reasons I stay HDB not landed space is a big constraint for us especially with little kids around The experience wasn t pleasant at all and your customer service should be more well trained

Gaming Monitor only lasted 3yrs 8mths

Prism has no repair center and they can t do anything after the warranty period of 3 years so can just throw the product away Better to spend more and get another brand with proper repair center

Terrible customer support

Terrible customer support Antenna stopped working after 2 months Contacted customer support Online checkThey kept dragging the onsite visit Told me to restart Reboot Reset A total waste of time Nothing works Told me this is a common problem Be warned Even after haggling for several more times over online chat technical support can only come like 1 week later face palm A total let downI thot I should support local company It turned out to be a mistake Asgood as no TV Missed the Fifa World cup 1

Terrible support and quality

Terrible support and quality Check their warranty policy on their site disgusting not made aware of how bad before purchase Please view their warranty terms before you buy if there s any issues they won t replace unless 5 or more dead pixels

Sub standard tv

Sub standard tv indeed you pay what you get I got this tv last May 2023 and is giving issues now- the tv screen has green lines hovering a quarter of my screen Took multiple vids and sent to customer svc email add claimed there is no receipt and sent whatsapp txt also no response Horrible customer service

BE WARNED NO REFUND TERRIBLE QUALITY

BE WARNED POOR QUALITY and prism DO NOT OFFER RETURNS and don t care This company is not inclusive to customers who may have disabilities and cannot get to a store Ordering a TV online you have no way to see the quality of the product until you receive it and plug it in BE WARNED the product quality of Prism TV s are terrible and they will refuse to refund when you try to return due to the terrible quality Terrible outdated policy WASTE OF MONEY This process is not inclusive to customers who may have disabilities and cannot make it in store Stick to trustworthy and morally ethical suppliers like Samsung or Sony Have report to the Advertising Standards authority

Delivery and Installation schedule NOT on time

Delivery and installation was scheduled for 30 12 between 4 to 8pm Did not turned up at the time slot Called their customer service hotline 3 times and received the same reply that they are contacting the delivery and installation team but could not get any reply from the team No info of if they will be coming or when they will be coming Very very bad services Lack of responsibility

my monitor arm was delivered to the

my monitor arm was delivered to the wrong unit even though I ve written my unit number correctly It was delivered to level 5 when I stated level 7 No notification was given when delivery was successful I had to reach out to Prism directly Ordered a monitor too it was stated on prism website that it ll arrive early mid June We are already in June and nothing came no updates at all Reached out to Prism and all they could say was they don t know when it ll arrive and no specific date could be given 1 star to Prism for no communication at all Deiced to ask for a refund and go for another brand

Do so much influencer marketing to

Do so much influencer marketing to attract customers to pay and buy but fulfilment of orders are total crap Doing business just to hook customers to pay for a crappy experience from your brand I can wait up till 2-3 months for someone to call back to arrange an installation schedule Ridiculous I would have rather paid more to get a Toshiba or Daikin aircon if I know this is such a service I m getting