Priverevaux Reviews

Customer service so unhelpful

Recently bought a pair of their sunglasses as a Christmas present for my wife I accidentally ordered the wrong pair and did so about five weeks before Christmas to make sure they d ship on time Three days outside of their 30 day return window I requested help from their customer service team about exchanging them for another pair and had to email and chat them on three separate occasions to get the robotic reply that since it s outside of the return window they can t do anything Seems to be tone deaf customer service and a lack of common sense Will never purchase from them again

So bad you wouldn t believe

So bad you wouldn t believe First order not arrived and not trackable for 6 weeks now Replacement order same Refund apparently processed but only shipping cost not the total amount Bad service borderline fraudulent Do not waste your time

Extremely poor customer service

Extremely poor customer service Horrible return policy I bought a pair of sunglasses from their website It was very quick to ship and debit money from my card but when it arrived and didn t suit me I couldn t get a hold of their customer service to confirm my return request No reply for almost 2 weeks which was the only window for making returns that you pay for yourself btw For such extremely lucrative marketing they do you d think they d have the proper customer support team Extremely disappointing experience

Purchased a pair of sunglasses

Purchased a pair of sunglasses connoisseur Nose pads fell off Called company and no help offered Would not recommend them to anyone Terrible service won t call back Get someone with barking dogs that can t do anything VERY DISSATISFIED

THE WORST

This is by far one of the worst companies when it comes to shipping HOLY CRAP are they horrible no tracking for the first 4 days after I placed the order then tracking finally shows up it gets shipped to Florida goes to Orlando Clearwater Seminole Clearwater Seminole now their somehow in Jacksonville mind you I live in Clearwater This is not an exaggeration or hyperbole DO yourself a favor and NEVER ORDER FROM HERE

Do Not buy Prive Revaux Sunglasses

Do Not buy Prive Revaux Sunglasses I purchased 2 pairs and when I received them they fit my face horribly When I asked for refund information I was told that 1 pair was non-refundable NOWHERE was it stated that this pair was non-refundable In addition they were charging me more tax and shipping to return them than I paid so essentially getting less than HALF credit to return the 1 pair When I reached out to customer service they were completely useless and did nothing to address or resolve my issues They made references to their website refunds policies but never addressed the issue of the glasses that were NOW Non-refundable Thoroughly disgusted with the lack of customer support and zero resolution and now I am stuck with 60 worth of glasses I will not wear

Horrible quality glasses - Don t buy

I have bought 3 pairs of blue light reading glasses from Prive Revaux I really liked the first pair but the frames were cheaply made and broke after a couple of months The other two pairs had lenses that required me to sit within 12 inches of my laptop screen - talk about impractical They obviously didn t make the lenses correctly but won t do anything about it Luckily I bought the last two pairs on clearance so I didn t pay much for them

DO NOT buy

DO NOT buy I ordered 8 pairs in total directly from their site 4 came bent and one had the lenses scratched When I contact customer service for help with return and exchange they kept putting obstacles and having me jump through hoops just so that they wouldn t have to pay for the return label This even after I provided them the above photos showing the damage What more evidence do they need I ended up returning all 8 frames at my own expense and got done with it

No respons from customer service

No respons from customer service Really long delivery almost a month after I ordered some sunglasses I have not received anything Quick to withdraw the money Maybe someday I will recive my sunglasses or get an e-mail from them DO NOT buy anything from them

Placed and order and paid for next day

Placed and order and paid for next day shipping on a Thursday and won t get me package until Monday That doesn t seem like next day shipping For this company very disappointed