Proctoru Reviews

VERY UNPROFESSIONAL service

VERY UNPROFESSIONAL service I ran a device test two weeks before an exam and the system said that my OS failed because it required minimum Windows 8 0 but I had Windows 8 1 When I contacted customer service why Windows 8 1 wasn t okay he she said that there was nothing he she could do and told me to log in 5 minutes before the exam to let a technician solve the problem This is unacceptable because who would guarantee if the problem can be solved in 5 minutes prior to the exam and why wouldn t he she connect me to a technician to help solve this problem I expected a better service since the fee to take this test was not cheap

ProctorU should not exist

I wish there were negative stars so I could rate ProctorU as deserved This service does not work wait times are over an hour technical support is useless their programs won t stop crashing or glitching the server connection is poor the proctors are rude and also useless Scheduled my exam at 6 20Prechecks weren t loading Finally loaded at 6 33 Proctor wants me to show my ID one more time he asks me to open the rec feature for some reason The Guardian Browser I am required to use crashes I reopen it go through the prechecks again This time the server connection fails it reloads automatically Halfway through the prechecks a pop-up window lets me know I have multiple session open I only have one session open since the previous ones crashed I click on the I have closed all opened session button Nothing happens the browser crashes I contact technical support The support chat window randomly disconnects after taking 15 minutes to connect me to an agent I contact live support Their AI runs circles around me for a minute I figure out how to connect to an agent The agent says everything is solved on their end after explaining my problem asks me to just relaunch I do so nothing is solved the cycle repeats I m already over an hour into this I have completed my prechecks maybe 11 times The server loses connection again I give up This has happened to me many times before I am done with ProctorU and Mazure Learning and their Guardian Browser Who needs a degree anyways

I supposed to take the TOEFL ibt Home

I supposed to take the TOEFL ibt Home Edition today at 8 00 am unfortunately Proctor U did not let me take the test It was a Filipina woman who approached me first as a proctor She told me that my video will not work when in fact it was working She passed me on to different technician I waited for more than 1 hour for them to fix the issue that they tried to present They advised me to reschedule my test and I know it would be another payment I do not believe on the credibility of Proctor U anymore I do not understand why despite the complaints that could be read from the internet regarding Proctor U ets still trusts them

Terrible system

Terrible system worse support even worse customer service Passed all their pre-exam checks then on the day just sat their under connecting Never connected Online support kept changing timing out and never did anything Had to call up a US number to get support Was just told try a different laptop Then could not get them to send me a report detailing the issues so I could get a re-take for the exam I ve now missed Could not get an email address to copy in the tech support to explain to my institution

The proctors r worse than the testing

The proctors were incredibly rude and inpatient They would ask me to do something get mad I wasn t going quicker One had so much loud noise going on their end I couldn t hear them they got short with me because I couldn t understand and I asked if they could turn off the loud beeping on their side multiple times because I couldn t focus on what what they were saying They had control of my computer to make sure it was good to use by turning off any possible things for cheating which is fine what wasn t fine that they made my screen go black than not working properly refusing to tell what they did and just saying I need to call IT I had to hard restart the computer and speak to another person Another told me to just say ok that s it Honestly as a person w disabilities this was a horrible experience The staff interactions are way worse than any test that needs to be done My partner in the next room could hear how the staff were talking to me and was shocked One person spoke very bad English and instead of slowing down when speaking when I said I couldn t understand because they would ask me to do something and I did it but it wasn t what they ment they started to speak louder I have speakers on my computer I can adjust volume that wasn t the issue I try to reach out to someone from proctorU but they don t really have a way to do that so I sent off an email to them with the employee names as displayed on screen

Horrible doesn t even begin to describe

Horrible doesn t even begin to describe this company software and customer service which is non existent I am still waiting for almost 3 hours to get a proctor on a scheduled exam This is crazy and unprofessional

There was a lot of issues with

There was a lot of issues with connection They kept blaming my internet but the modem was fine and giving good bandwidth on Chrome The issue is their software a four hour exam took over 6 hours I also think their operating policy of taking control of your PC or you cant do the exam is an infringement of GDPR rules and Privacy Americans might be fine with this but its not acceptable for this practice in the EU this should be carried out in either teams or Webex trusted secure systems My laptop kept identifying security risks as well I will never use them again for all of the above reasons

Exam time lost due to proctorscammu

I lost half an hour of exam time due to loss of connection the chat thing went into a trying-to respond-loop After about 10 minutes I realised I d lost connection and tried reconnecting to the internet but it strangely wouldn t work until i completely shut down my uni site and proctuscammu Then amazingly I was able to connect to the internet I went through the whole ID and room scan check then password entry by an indian scammer who can t speak english only to realise I lost that 30 minutes and the exam start page said I d already submitted I ve already had my computer hacked by who I believe was procterscamu as I received an email at the time of my first exam telling me they knew my internet banking password How is this even possible I m convinced procterscammu is an indian scam centre and University of New England Australia is dodgey to allow it