Profeet Reviews

Empty shop - now I know why - truly awful service

Visited the shop as a walk-in on Saturday afternoon Only 1 other customer in shop Assistant behind desk was on phone he signalled to the 3 other men in the store who were chatting to each other They then proceeded to ignore me I waited checking between them the window display for help After being ignored for a while I left and went to an alternative sports footwear shop in Putney who were extremely busy looking after all ages of customers and extremely courteous and helpful I bought 3 pairs of shoes Shame on you ProFeet no wonder your shop was empty

Profeet - running shoes and ski boots fitted with a smile

A couple of winters ago I visited Profeet for new ski boots They were very detailed in their assessment and selected a boot for my ability I had insoles made and the very helpful staff spent a good hour fine tuning and fitting my boots Two years on I can honestly say it was a wise investment My husband is struggling with his boots but mine have never given me a moments concern I recently visited Profeet again as I was struggling with my running trainers Once again I had a very thorough check with video and a foot scan I was offered a choice of shoes which I tested on the treadmill and was persuaded to try their bespoke insoles My shin splints have vanished and my feet feel good even after a long run Double points Well worth the investment

Pleasantly shocked

I d not heard of Profeet before but they were competitively priced and seemed legit so I took a bit of a chance but paid via Paypal for safety I m pleased to say I wasn t left disappointed The running shoes arrived in less than two days despite ordering after 9pm on a Thursday and were exactly as advertised Would definitely buy from them again

I wish I d known about this company before

My experience with this shop has been totally great and I won t bother buying shoes from anywhere else in future Not only did the order arrive faster than I could have hoped for the customer service was absolutely delightful

Superb service and end results

This is such a great outfit they re all so professional knowledgeable and helpful to a tee Been here for three fittings myself and recommended them to all of my family - all experiences have been top notch If you re wondering if it s worth it I assure you it is

Great service

I was sceptical that Profeet would live up to their claim of ensuring you are happy with your ski boot fit Due to only wearing ski boots once a year and an intervening pandemic there is some time since I bought these boots However I have now been back more than once for adjustment within the guarantee and they have been sympathetic courteous and attentive on every occasion I am optimistic we have got to the right place now The team are very knowledgeable and fit to a high standard Thanks particularly to Charlotte for her reassurance and Johan for a great fitting

Purchased a Smith Optics ski helmet

Purchased a Smith Optics ski helmet from Profeet and delivering quickly and without issue The helmet developed a fault and I contacted Profeet to make a warranty claim They quickly resolved this and their comms have been great Will use again

Brilliant customer service

Brilliant customer service I ordered a pair of running shoes for my wife s birthday They quickly emailed me and apologised and said they were embarrassed that they had run out of stock in this size I thought here we go another company not delivering and causing me inconvenience far from it they offered me an upgrade pair of shoes that were 45 pounds more for the same price I accepted and explained I needed the delivery to be expedited as they were a present they said no problem and sent them special delivery at no extra cost The shoes arrived on time I will definitely be using pro feet again

Accurate and quick

Ordered on Monday evening and received order on Friday item as described shoe box was damaged as no exterior box for shipment but shoes were fine No contact with customer service so can t comment