Progressgroup Reviews

Not feeling Valued and very bad services

Today I had a very bad experience with Progress Housing I had an appointment with the joiner to fix the window in my son s bedroom on the 2nd of August 22 then they postponed it to the 8th of August I didn t complain as it s just a week not a month even that I had to take half day off work Then the Joiner came to fix window on the 8th of August 22 he came alone he apologized that he could not fix it alone he needs someone with him He then contacted his boss to rearranged another day they arranged another appointment for today 22nd of August 22 Again I had to take another half day off work as I don t have any annual leave left the half day of my absence will be deducted from my salary so i have no choice I waited today from 12 00 until 4 pm when an operator woman called me to tell me that it is not possible to send the joiner today to fix the window I was shocked I felt so angry that I wanted to cry This is beyond a joke I m very disappointed

Worst housing group in lancashire

They are the worst housing group possible in Lancashire we have contacted several times in the 12months we have been in this property and they have sent out surveys who have not out rhe jobs down that need doing we have windows with barley any rubbers and they refuse to replace our kitchen stinks of mould and the cupboards are covered in it we cant use them we keep cleaning them but it comes back pretty quickly our loft has minimal insulation and roof tiles cracked and leaking and they not repairing them we have been trying to contact them and get jobs done but there more bothered about putting screws in a bedroom door handle then fixing the main problems which they will not talk about this company is a joke

Zero stars should be allowed for this bumch of Cowboys

If I could I would have given zero stars Those people do what they want when it comes to servoce charges Leasholders are getting robbed by them every day Repair charges regarding solely to one property are recharged on all leasholders No consultations they do what ever they want This company its a completely joke and bunch of thieves

A disgrace

My Autism support worker contacted Progess housing Leyland to ask age for housing Told 55 however very helpful lady told my support worker they accept 52 year old with Autism She said to ask me to ring arrange a viewing I rang later that day was appalled by the disgusting customer service I received from call handler who became abusive on phone towards me I could not get a word in edgeways Next day I rang again hoping to get better call handler However the lady that answered was worse than last call handler I made official complaint online received no response In simple sentence Progress housing Leyland are a disgrace There was no need for the hate towards an autistic person I feel sorry for their tenants Housing Ombudsman will be receiving my complaint also the council

Shambles of a business

Moved in to a property last month had not heating no hot water no one showed me how to work anything Had a leak under the sink toilet broken Ariel inside property corroded so no to no grey bin when you complain to them they say stop in all day we ll get to you sometime in the next 24hrs Absolute shambles of a business No one cares emails are ignored ALL senior management want sacking disgraceful Oh but you still have to pay the rent are quick to tell you your behind on it

so its ok then for staff at ancenis

so its ok then for staff at ancenis court to be rude to people and dont care how they treat people staff use the intercome for say they are come to see you they use it for inviteing them selfs in they say that they made an appt but did not they are very rude they say go see them there is never any here if anyone was rude to them they would be kicked out it is real disgrace how people are treated staff are disrespectful and in the contact center are rude as well may be a line manger could call me and help me by them telling off the staff and lay off people

By looking after thier pensioners and

By looking after thier pensioners and disabled as they a totally disrespectful they are substandard inept incompetent and patronising

Terrible

Worse housing associations I ve ever seen not fit for purpose don t do repairs don t care about health and safety corrupt

Complete waste of time substandard not

Complete waste of time substandard not fit for purpose inept do not care about thier tenants at greenwood court allow ed 1 tenant to attack another tenant who was using a zimmer frame and did nothing about it the woman is a danger to other tenants she smokes in places she not supposed to smoke she obviously has mental issues