Progressive Reviews

My mom recently died and Progressive

My mom recently died and Progressive raised my dad s auto insurance rate because he is now a single driver He is a 70 veteran on a fixed disabled retirement income and just lost his wife of 50 years This did not make him a worse driver Progressive just added insult to injury to him for no reason Greedy jerks

Another Legal Racketeering Insurance Company

On 4 19 24 I was in the process of purchasing a car and I called a local independent insurance broker for insurance quotes After providing my information to the agent I received an email stating that Progressive was my best option unfortunately there was an outstanding balance on a Progressive policy of 455 60 that had to be paid before we could set up a new policy I immediately called the agent and explained I never had a policy with Progressive Insurance and did not owe a balance to any insurance company on any policy She attempted to contact Progressive to find out where they had obtained this information but Progressive refused to tell her So she emailed me a screenshot of the error message she received when the quote came back to her and provided a number to call Progressive I called Progressive and after dealing with their auto attendant for five minutes I spoke to James I explained my situation he connected me to Sondra in the policy department So I explained again to Sondra my situation She asked me if someone had taken out a policy using my information I said I have no idea how would I know if they did I could hear in her voice she was clueless as to how to deal with my problem She said I am looking I said I have the policy number in question After providing her with the policy number she asked for my date of birth Then she asked were you married and I said at one time I was I asked her who is listed on the policy and she gave the names of Stacy and Chasidy with my last name I said my wife passed away five years ago and her name was neither of those I said you have me mixed up with someone else and this needs to be corrected today because I need to purchase this car and this is prohibiting me from getting insurance She said I would need to call I interrupted her and I said why do I need to call and she said what do you mean I said why can t you call and get this resolved why is it my responsibility She said I would need to call the fraud division and report someone used my information to take out this policy So I immediately called at 4 34 pm EST and this office was closed The office hours are Monday-Friday from 9 am - 4 30 pm Sondra did not ask me for my full legal name SSN address driver s license number etc She asked for only my name and date of birth and these two factors alone determined this policy belonged to me and I am liable and responsible for taking care of this matter I have no doubt there are other people with my same name and date of birth so how is can it be possible this came up as belonging to me without confirming any of my additional identification information This is impacting my ability to purchase this car that I am in great need of purchasing I will be contacting attorneys on Monday to pursue legal action against Progressive and all parties involved for providing damaging defamatory and false information about me to third parties and much more You did nothing today to resolve my issue only to keep sending me to department to department and giving me the runaround Tricia Griffith I will see you and your incompetent Progressive Insurance company in court with all other parties involved Tricia my hand will be the one on the Bible where will your hand be

TRANSPARENCY DOESN T LIVE AT PROGRESSIVE

I ve paid my premiums without interruption have had no claims no tickets and conscientiously drive to avoid risk of harm to myself and others I even let these people put a tether on my car a couple of years ago to try and get a better rate Today I learned my rate went up several hundred dollars and I ve done nothing different When looking at my policy there s no side-by-side comparison I have access to help me figure it out Customer service said due to supply chain area conditions pies falling from the clouds they can just arbitrarily up my rate AND THEY DON T HAVE TO BE TRANPARENT ABOUT WHAT FEES BY HOW MUCH or WHERE THEY WERE IMPACTED THEY ARE ONLY REQUIRED TO TELL ME I M GOING TO HAVE TO PAY MORE INSURANCE IS WORSE THAN ANY OTHER PROFESSION IT S ZERO LOSS - THEIR RISK ANALYSTS MAKE SURE OF THAT - AND ALL PROFIT FOR THEM THERE s NO WAY I SHOULD BE PAYING ALMOST 3 000 A YEAR FOR A CAR THAT I WON T BE ABLE TO SELL FOR THAT MUCH IN 3 YEARS I M SO DISAPPOINTED IN THE STATE OF ETHICS WITHIN SOME INDUSTRIES OF BUSINSESS My new rate if I don t find better this week will be just shy of 100 less than my car note It s a shame and I m even afraid to make a claim should I need one because of the abuse of power businesses like this deal in afraid to make a claim for fear I ll pay more even though I pay all year every year and have likely bought a late model car with all the bells and whistles with as much as I ve paid over the years and nothing to show for it not even peace of mind at this point My stress levels are higher with this insurance agreement not less so I m at greater risk of negative impact to my health and 3 000 every six months is abusive when I ve done nothing personally to incur that but be responsible Poor poor business

This has been the worst customer

This has been the worst customer service I have ever had with an insurance company They go back and forth with my monthly payment and have taken over a month to review a document that them NOT reviewing has made my payment go up 125 00 The rep I have been dealing with is impatient and non informative I would never recommend Progressive to anyone

Progressive defines corporate greed

Progressive defines corporate greed Have had Progressive for years with multiple accounts auto home umbrella and never filed a claim Recently bought a 15-year-old house Progressive refused to insure it because wait for it the roof was 15 years old and they didn t like the plumbing that 60 of all new construction uses Dropped all my insurance with them and went with another company Their primary interest is protecting their bottom line They don t care about you

Shoddy Company Run Away

I had auto and homeowner s insurance for 4 years and not one claim They dropped my homeowner s insurance saying I was in a high fire risk zone This confused me as when I got my insurance they assessed my zone as low fire risk When I asked them why they had conflicting assessments they responded with I don t know Well that s Progressive in a nutshell The company of confusion and unpredictability

Avoid

Avoid Caveat emptor Simple You can hear it in every customer service persons voice They hate you They hate their jobs It s a rip-off And horrible period Expensive Hidden costs Useless roadside assistance Useless everything Would be zero stars if possible Going back to State Farm Only switched because we moved to DC Thankfully we have recently found agents now in MD

TERRIBLE CUSTOMER SERVICE

Switched to Progressive for my car Terrible customer service Long hold times disconnected calls problem not resolved DO NOT USE THEM

Constantly increasing premiums for no reason

We joined because they offered low rates But then every 6 months at renewal they kept increasing the rates We are good drivers no accidents no tickets yet our premiums keep increasing every 6 months When I ask them about it they say it has to do with other factors which basically translates to we want to charge you more and hoped you wouldn t notice so we made up a bunch of stuff Yeah done with these clowns So dishonest