Promixx Reviews

Very poor customer service

Bought one of their shakers from Amazon was initially impressed with the product but it started leaking after 6 months I contacted promix and the initial customer service was good and was told a replacement would be sent out that was the 11th Jan over a month later no replies to my 3 chaser emails and no sign of the replacement Terrible customer service luckily I bought through Amazon who refunded me immediately now I have contacted them Terrible customer service from Promix would be very wary of buying anything direct from the company

Horrible Experience

Bought one of their Pursuit shakers Cap broke after 3 months Seller ignores emails and they do not respond to messages on live chat either Horrible experience

Avoid at all costs

Clearly a consistent pattern of these people conning customers Exactly the same experience as other reviewers below Bought a shaker and two months later the rubber seal broke Was told a replacement would be sent out and I d get a DPD email and then nothing Customer service team has ignored a further 5 follow up emails and the new contact form I sent in Avoid at all costs

I bought a Promixx mixer

I bought a Promixx mixer but the rubber seal broke shortly after When I contacted customer service for a refund they offered to send me a replacement Since I was satisfied with the mixer itself I agreed They assured me it would arrive the next day from an Amazon warehouse Fast forward two months still no mixer After sending six emails and receiving zero responses I had no choice but to leave a review on Trustpilot It s clear they ve released a defective product and judging by the lack of response they re ignoring customer complaints Very disappointing experience

Pure scam product customer service inexistant

Pure scam They advertise 600ml shaker but it turns out that if you put more than 380ml in the shaker turn it on and add your powder the liquid gets spilled out of the shaker Of course you can only notice it at first use especially since all the influencers don t show this on youtube instagram and so on And of course as well when you contact them on their website you get no answer to return the product It s really a questionnable brand could even be some dropshipping product so you could surely save some bucks buying on aliexpress the same product And if the brand is reading this please get back to me because I want to return the used product as it doesn t fulfill what you advertised

Order a mixer and decided that I did

Order a mixer and decided that I did not need it so returned it but have not received a refund yet after I returned it over 3 weeks ago this is a scam company DO NOT BUY anything from this company I will file a police report and small claims this business should not exist KL832153897GB royal mail tracked signed for says it has been delivered

Scammers and liars do not trade with

Ordered my first promixx pro electric bottle on amazon and not ling after using it the bottle broke I then ordered another one from their website same thing the bottle shattered I seen they had spare bottle to replace the broken ones so I ordered 2 coming to a totally of 29 pounds from their website however they did say they would send out 2 replacement as a sorry Anyway what they actually done was send out the 2 I paid for under the same reference number as the ones they were reaplcing so racially justified straight to my face I would avoid this company and look for an alternative as there bottle are weak and break easily and are very expensive and when you couple that with the terrible customer service I think you would agree there not worth the hassle of trading with

Not Recommended Poor Hygiene Design

I wouldn t recommend the Promixx electric shaker Its design makes it one of the least hygienic cups I ve used The top part has numerous crevices that are difficult to clean with a sponge and the vortex function won t dislodge dirt from those areas either While the motor understandably shouldn t go in the dishwasher it s disappointing that the other parts aren t dishwasher-safe That s a red flag for me The claim that it s easy to clean only applies if you rinse it immediately after use If you re busy or forget to clean it right away it becomes a nightmare especially if residue dries overnight Over time I noticed a smell developing even though I could remove the bottom part Ultimately it feels unhygienic and unusable for regular use