


ProMusicTools - Gitarren, Bässe, Keyboards, Drums, Effektprozessoren, Professional Audio & mehr
Based on authentic user experiences
Billy Brandao
6730 reviews
N/A
8 months ago
Beware dear fellows
Beware dera fellows I recently tried to buy a microphone from this company trough Reverb and considering the size of the app I was under the impression that I was protected So the company is in Germany and the price for the mic was convenient but I asked beforehand if there will be any extra fees import taxes and so and was informed that if there were any they would apear wha I was to conclude the purchase So I went for it and nothing came up so I bought it and waited for the long 20 days for it to arrive if you re used to next day delivery that s quite long Long story short got an email from Royal Mail asking me to pay for over 100 in taxes in other to deliver it to me so I contacted the seller ProMusic Tools again and this time there s no response Tried yet again and nothing Contacted Reverb and I was told that any refund will have to take place after the seller got the mic back so I waited for another 30 days that s the period when Royal Mail returns it to the sender and asked for the money again and NO ANSWER So now I reached out Reverb again for help and was told that since I payed using PayPal that I should deal that with them so I went to PayPal and filed a complaint and there s a 6 MONTH PERIOD for the seller to respond Can you imagine that Everyone is just washing their hands and meanwhile I don t have either the mike or my money back So be advised against this company ProMusic Tools that didn t even had the courtesy of replying to my messages and also the Reverb site that really takes NO RESPONSIBILITY for any sell being made under their brand
The Foreboding
6730 reviews
N/A
8 months ago
Returned a 3500 euro guitar
Returned a 3500 euro guitar Have not been refunded after 3 weeks upon them receiving the guitar despite multiple attempts to communicate I ll forward the request to accounting again is the answer I will proceed with legal steps Do not buy here
Stephen Oddy
6730 reviews
N/A
8 months ago
DO NOT BUY FROM THEM
The only thing I can say about this store is do not trust them I purchased a 2700 guitar which stated the price included tax When it arrived in the UK they refused to pay all the tax so I allowed it to be returned to sender for a full refund Despite their policy saying 14 day refund upon return of the guitar I am still yet to receive my money It s been nearly 2 months In my eyes this surmounts to thievery I see from other reviews that this is not an isolated incident I have asked my card company to intervene and if this fails I will report them to the police Do not buy from them
Amy Ross
6730 reviews
N/A
8 months ago
Inadequate advertising
Inadequate advertising on website Also Inadequate at informing customer all information about instrument including damages in order for a quick sale Never again
Brian DSouza
6730 reviews
N/A
8 months ago
Fraudulently lists items not in stock
Ordered a pedal No news for a week Was them advised they didn t even have it in stock Was given a refund but 5 less than what I paid Scam artists
Leonard Smouter
6730 reviews
N/A
8 months ago
Good choice for alternative guitar brands
great online shop with huge guitar collection Fast shipping to Poland thank you guys
Episodes From Outer Space
6730 reviews
N/A
8 months ago
Fast shipment and great service
Good choice for alternative guitar brands not found in other large music stores Competitive pricing Excellent and very friendly communications Fast and reliable shipping