Prosmartmovers Reviews

SCAMMERS -DO NOT USE THEM

We had so many issues with this AWFUL SCAMMING moving company First off we were quoted 9k for our move and it ended up being over 17k to move from CA to TX This was absolutely insane and everytime we turned around we were getting upcharged It seemed like they were taking advantage of us because my grandma was the one who hired them and my mother dealt with them as well but as soon as my uncle showed up the owner of the company was more than happy to give him his business card and tell him if we needed anything to reach out I HAVE LEFT HIM VOICEMAILS AND TEXTED HIM AND HE HAS NEVER CALLED ME BACK EVEN THOUGH HE SAID HE WOULD A WEEK AGO It seems like the owner John only had respect for my uncle The way they packed our things was clearly for their monetary benefit - they didn t pack the drawers or empty spaces with belongings like anyone in their right mind would except for one mover who said he would save us money by packing things in ONE of the shelves because Erica said they wouldn t and she seemed to be super money hungry they made us put every single thing in boxes even things that made no sense to box up and in the next breath told us that we needed to pay for these boxes told us that we added things from one day to the next - the main mover Marcus walked around the first day and said he could fit everything in a trailer even though we told them beforehand that we needed a truck but they only brought a trailer Then we asked to receive our things on 6 29 but we didn t get them until 7 9 When we received our belongings multiple items were damaged beyond repair and they lost my mom and grandma s bed parts so we had to drive 2 hours to IKEA to get the parts so they could sleep in their beds multiple days later It seemed like the movers just didn t want to put them together They told us it would take 12 hours to unload our things but only took 4 with multiple breaks they took included They left multiple items unwrapped and left the pizza that they forced me to buy them and never paid me back for on our front lawn water bottles in our street and the furniture wrapping trash on our front lawn as well The main mover was really rude and told me he wouldn t move my bed if it didn t fit a certain way saying I only move one time while putting his finger in my face He was also being rude to my grandma when they found that one of her items was broken - he was handing a broken piece of it to her telling her she needed to put it together instead of trying to fix it himself When he was leaving my mother called to him and asked if they were going to clean up the trash and he just shook his head and got in his truck and left He had us fill out paperwork of the things that were damaged so far and said we would have to file a claim for anything else we found insinuating that he would submit the original issues for refund and get it within a couple days for the beds and a week for everything else Of course this was never done and we were just sent the claim form a couple days ago because I texted the owner and complained about how I had never heard back from him My uncle had to disconnect the washer and dryer because they said they couldn t they said they couldn t bring our fridge in and were going to give up until my grandma said they could take the handles off our fridge got super scratched up too We were told everything would be treated with the utmost of care and put together completely when they arrived and they couldn t have been more untruthful about that My mother had signed something with a certain price on it and they came back later saying that they miscalculated and it was 900 more We explained that this wasn t our fault and they conceded to taking off 300 but later said only 200 would be taken off after giving this company over 17k they really tried to fight us over 100 We gave in and shouldn t have All in all it was a disastrous MISERABLE experience for the insane amount of money we were charged EXTREMELY DISAPPOINTED AND WOULD NEVER EVER RECOMMEND THIS COMPANY TO ANYONE They seem like they re scammers - especially the fact that we ve never heard anything back from the owner besides lying about how he would call me in a few days Response since I can t reply I did call you leave voicemails and send texts to that exact number and you only replied when I said I would post reviews You said you would call and never did This was one of the worst experiences we ve ever had We re not made of money so this 17k we paid for bad service really took a blow We can t even look back and think well at least it was worth it - we think back on the experience with stress and misery You guys should be ashamed of charging people almost double what you originally said And apparently you re not even licensed in CA so I don t know how you re getting away with all of this

thiefs scamers

I hired Pro movers online to move from California to Massachusetts the estimated cost was 2300 they told me on the phone plus minus 200 The move was scheduled for 08 01 2022 Ob the date of the scheduled move somebody else show up 5 hours latter then was scheduled after disrespecting me he left without doing his job and when I called the supervisor he told me he will send somebody else next day The next August 2 2022 the company sends another mover named pro smart movers simulate situation movers refused to take half of my stuff and the price went up more than half the movers refused to take most of my stuff and I was forced to give it to the movers for free and the rest was left out in the condo Because this happened my ex landlord charged me 800 for removing my stuff I lost my stuff and have to pay for that too Movers told me they will pack my stuff because they are responsible for the damages they pack my furniture s tv and other stuff I was told told my stuff will be delivered in 10 days to 15 days but that didn t happen More than a month later they delivered our stuff unannounced they asked me to pay before unloading my stuff I paid the remaining balance in full which was 700 and signed the document The movers unpack part of my stuff we realize that part of my furniture is missing and a lot of stuff is broken they dropped cabinet destroying it every piece of furniture was bitten up all the corners smashed and damaged not covered or protected from damages there were chemical spills everywhere my boxes was opened and half empty glasses plates broken when movers were unpacking they destroyed my wood floors dragging the furniture and boxes hit the walls making damages in the walls and stuff they were unpacking I ask them to be careful they told me they are not movers they got hired today from craigslist to help I ask the man in charge to control the unpacking since there is too much damage in the house also show him the damaged boxes and furniture he said the damage was done in the wear house and ask me to call his boss there was still furniture and boxes on the driveway when the movers said they going to pick up their tools and will be back in 10 minutes to finish unpacking and setting up back the furniture but they never come back or responded their phone I called the office the manager told me he will send someone finish the job the next day but it didn t happen it start raining and got dark people from street started look into my stuff and try take it I did try bring some of the furniture with my kids and end up in the hospital the same day movers destroy my stuff and lost parts and ask for additional money if I want my missing stuff back 5 boxes large luggage 2-night stands and parts of the bedroom they ignored the phone calls I have videos proving they left stuff outside also throwing boxes damaging my plates and glass wear tv is not working and have scratches every single furniture is beat up or broken movers ignoring the situation asking for money even they overcharged me anyway the list that the movers have don t match the list I signed the contract for some of my stuff movers got for themself instead move it to Ma My moving load was rubbered boxes opened and stuff stolen from the boxes there were mice poop and pee all over my clothes and furniture I was working with the movers for months they promised to pay for all the damages and for leaving my stuff on the driveway but all they did is promise until today I didn t get back any money for damages they also still holding my stuff hostage they stopped respond phone calls and emails 2 months ago my hope is in the court s hands now

THIS COMPANY IS A SCAM I HAVE REPORTED TO BBB

Everything about working with ProSmart Moving Storage was a nightmare and unprofessional I used a broker to move items across the country who delegated the job out to ProSmart I received notice that my items would be delivered a few weeks after my pickup which was an expected timeline The day before the communicated delivery date I called to check in because I hadn t heard anything They very casually mentioned that my things were delayed Okay After a few more days I called in because I again hadn t heard anything and was told my things were further delayed I tried to get context on what was the cause of the delay and was told a variety of things not limited to - the truck had issues the driver was on another job the driver needed to take a drug test the driver was on the way the driver was not on the way etc I was told everything would be sorted by the General Manager named John who was intensely involved in sorting out the issues I asked to get John s number as I started to worry something was wrong I was given a number for a driver named John After calling back multiple times to get the other John s number I spoke to a man that said he went by John but he wasn t a general manager and wasn t particularly familiar with my case He also didn t know why anyone said he was a General Manager I asked my other contacts at ProSmart for clarity on who John was and what was his last name and received three different answers for what his name was I began to think this was a scam operation and learned they had not followed all of the protocols outlined from the Dept of Transportation Long story long I did eventually receive a majority of my items although I got a random text one night that the driver would be there the next morning despite being told I would have at least 24 hours notice and everyone was extremely blas about some of the items being missing The delivery person even casually mentioned those items may have been stolen along the way because they were things new in a box with a picture on the side I was later told my items were found and I would be notified when they were mailed That was 10 days ago and I have heard nothing If nothing else please do NOT use ProSmart and google FMCSA moving scams before selecting a moving service

Worst experience ever

On December 26 2023 we paid Metro Hop Relocation 11 814 00 for down payment of our move Because many of the verbal phone agreements were not included in the final contract we tried unsuccessfully to cancel the contract The contract was to move items from Huntington Beach CA to a San Jose CA storage facility on February 10 for a period up to 30 days and then move some of the items to Redwood City CA and the remaining items to Gig Harbor WA We paid Prosmart 9 345 00 on February 10 All items were to be delivered to the locations predetermined on the Bill of Lading contracts within a reasonable time frame It has been three months since that move and we still have missing items Our claim includes missing items antique rug pots pans wagon wood rails buffet table glass stone and glass table top Our claim includes broken items Grecian Vase hand carved tusks washing machine table buffet Grandfather clock pendulum We have called the dispatcher s cell phone customer service and Ordo Moving many times over the last three months but they are no longer returning our calls The dispatcher stated these items were in WA storage and would be delivered soon We originally signed the contract with Metro Hop Relocation as they guaranteed our large and very heavy items would be moved without damage We were especially concerned about a solid limestone dining room tabletop We had several conversations with the Metro Hop dispatchers who assured us there would be sufficient crew to move the tabletop When the tabletop arrived in WA the crew refused to move the tabletop stating it was too heavy We called the Prosmart dispatcher who indicated they would send another crew out the following week The following week the same crew arrived and had my son assist with moving the tabletop I would think there would be a liability issue with having non-employees move heavy items The Gig Harbor crew took numerous 10-minute smoking breaks and complained about the job many times throughout the day They left several items in the garage refusing to move them into the house They stated they were not required to reassemble items e g bed frames etc nor take any packaging materials away They left wood crates to transport our heavy items in the garage with nails sticking up Several times they stated they did not make any money and needed a larger tip They would have received a larger tip had they done a better job While we do not believe in paying a bill in full until services have been rendered Prosmart policy is that the bill is paid in full prior to delivery of items We paid an additional 2 487 00 to the Redwood City CA crew and an additional 2 487 00 to the Gig Harbor WA crew We would have waited for these two final payments but the dispatcher would not offload any items until the bill was paid in full In total we paid over 26 000 for this move and three months later still have items missing along with broken items We have all correspondence records including phone calls and text messages with dates showing our attempt at closing this transaction We will be taking the company to court

Horrible Never Again

I started looking for moving companies to move my 2bd 2ba apartment to a 3bd 1ba home 4 5 miles away I saw an Instagram ad for a company called 2movers that essentially seems like a service that connects you with moving companies around your area to find the best fit This search led me to Bay Area ProSmart Moving and Storage The quoted me the following Crew Size 3 moversHourly Rate 169 hrTruck 1 TruckEstimated Labor Time 7 hrs Double Drive Time 1 hr Double Drive Time - time from the customer s pick-up address to the customer s delivery address will be charged twice at the same hourly rate in order to compensate time spent traveling from our terminal to the shipper s point of origin and or from the destination address back to our termina Estimated Job Time 8 hrs Estimated Quote 1 352 00 I paid the 130 deposit and received a confirmation email from them on Tue June 20 at 9 20 AM 9 days ago telling me that my move was confirmed and scheduled for Friday June 30th at 8amPT Since then I would get text messages with confirmations including one on Sun Juen 25 at 7 46 AM that my move was scheduled for 6 30 at 8aPT I received a text message on Tuesday June 27th from an unknown number Hello are you ready to move on Thursday June 29th I replied back saying that I had already booked with Bay Area ProSmart Moving and Storage and that I was not interested The unknown number replied saying that they were from Bay Area ProSmart Moving and Storage and to give them a call back I called the number 1-224-521-0061 and Oscar finally got his name telling me that while I had been confirmed multiple times for a move on Friday June 30th at 8am they actually didn t have availability on Friday morning and that I could either move Thursday June 29th at 3pm or Friday at 3pm I explained that Friday at 3pm was too late and I needed to check if I could make it work and that I probably could Happy to speak more about this but character limit is challengingdocs google com document d 101CL6kEsBOx-hjExZJ-SeEnnySzBMXFpR5MeluQFFBY edit

Horrible experience with this company

Horrible experience with this company We originally hired another company to do the move and they brokered it out to ProSmart The whole entire process was a complete and utter nightmare Upon arrival to pick up the items in my son s one bedroom apartment they added money to the amount quoted They wanted to add costs for including a laundry basket The whole thing seemed shady from day one but the items were loaded and our hands were tired They provided us with a number to call for updates on delivery We were told 3-6 days move from Chicago to Pittsburgh The phone number they left us with was for another company as was the letterhead bill of lading To make a long story short my son s items belongings were delivered 6 weeks later We believe they only delivered them because we threatened them with a potential lawsuit I think we talked to 5 different people in 3 different states with never an answer When the items were delivered the driver did not have any tools to assemble the table that they had taken apart He had hired a helper off of Craigslist this guy was actually good As they were settling up payment I could hear arguing so I am pretty certain that the helper wasn t paid his fair share Finally one item was delivered that did not belong to my son I have tried many times to contact Pro Smart about this and no one has ever responded DO NOT USE THIS COMPANY If you hire US Interstate for the initial move inquire about who they broker it out to

DO NOT USE PRO SMART MOVERS

DO NOT USE PRO SMART MOVERS I moved from IL to TN and Pro Smart Movers has been a nightmare from start to finish Two week after my boxes had been picked up on September 24 I was still awaiting a delivery update After days of my calls going unanswered it was apparent my number was being screened I was able to speak to a manager only once my friend helped me call using an unrecognizable phone number Delivery took place on the last possible day before it would be considered overdue October 18 I had paid with a credit card previously and understood the remaining balance was due upon delivery but the company failed to mention credit cards were not accepted on Sundays After unpacking I was so disappointed to realize I was not yet rid of Pro Smart Movers because I was missing a box I find it suspicious that the box missing contained items of priceless jewelry expensive hair styling products and pricey skincare products Again trying to contact this company for an update regarding literally anything is like trying to get a hold of a prisoner in a third world country basically impossible I called the day after my delivery to ask about their missing boxes procedure and was told that everyone in claims department was gone for the day this was Monday at 3p m I finally received my claim form in early November And it wasn t until I threatened legal action that I got my refund back I received a whopping total of 37 for my missing box that was well worth over 600 How did I receive payment Zelle And this is the same company that said I couldn t use a credit card on a Sunday In conclusion I completely regret using Pro Smart Movers DO NOT USE PRO SMART MOVERS

Worst moving company ever

Worst moving company we ve ever experienced They did a cross-country move Although conducted a FaceTime quote to see entire apartment and we selected this company based on that quote they arrived 6pm on the night before move-out and demanded a 150 increase on price based on information that should have already been known number of rooms items -- what choice do you have under that sort of duress Furthermore charged over 1500 in packing supplies and some new extra distance fee all things that were already known at the time of quote -- just bonkers Workers bothered entire apartment complex being loud and mask-less until 3am Workers were in terrible condition none brought water or food and seemed to have not slept for days Other end same story - zero professionalism dozens of stories not enough time to share them all nobody brought even a utility knife to unbox or unwrap and had to borrow from us and we had to ask where it was before they left it was about to be stolen they left mounds of plastic strewn around and didn t even finish unpacking before leaving Many items scratched and dinged Extremely expensive not worth it at all better off just putting up an ad on Craigslist SCAM in every sense We did not even directly contract with this company and were passed off to them by Safebound Moving Storage unbeknownst to us Extremely unethical companies both of them Only hope is even just one person that can read and benefit from this and avoid any business to a terrible organization