Proswimwear Reviews

My shopping experience

1 The online site is easy to navigate 2 The order came promptly 3 My customer query was answered in timely fashion All these aspects are important to me The only part I haven t experienced is doing a return which I hope I don t have to after Christmas as my order was a present

Excellent customer service

I ve used Proswimwear for years Competitively priced generally have a good stock availability so can get what I need I have had an issue with one race suit and the customer service I have received has been exemplary and speedy Thank you

Top marks for Paige at ProSwimWear customer service

ProSwimWear customer service have been excellent today My daughter s race suit had started coming apart at the seam and she has a race next weekend ProSwimWear requested a photo and immediately determined this was a warranty return and sent me a return label On showing proof of posting they shipped a replacement item and even upgraded my shipping so that the suit would be with me ahead of her race at the weekend Top marks for Customer Service especially Paige Florence who was super-responsive and incredibly helpful

Peace of mind

I contacted proswimwear with an issue this morning and used their live chat system to speak to an advisor Ivy they were a massive help and helped put my mind at ease with the processes in place

There was the delivery problem to Mongolia

There was the delivery problem to Mongolia with my order in July 2023 I could not receive my order and I did not find what the delivery problem was I needed my parcel urgently In this urgent case Paige Florence also helped me Paige helped me more than once every time I had problems with my orders I very much appreciate that Paige always can find a good solution

Excellent Customer Service

We purchased a fast skin speedo race suit for my daughter Unfortunately the seam came away and the time was around 9 months but being a racing suit had only been used 4 times I spoke with Sue from the company she was excellent and knowledgeable and told me what I needed to do within a couple of days everything was sorted and although they couldn t replace the suit as they had none in stock I had a full refund Great service will try and deal with this company again

Very satisfied

As always proswimwear keep it high standards They answer fast your doubts And the products are awesome with a good price Thank you Proswimwear team Ivy and Esther this time

I am from Sri Lanka

I am from Sri Lanka I have been a customer of proswimwear for some time I must say I have never experienced any service as quick and efficient as yours proswimwear has good products and they have the best after sales service ever Thank you