Pulsefibre Reviews

Customer Service

Customer service was brilliant helping resolve an issue over the weekend Replied with five minutes of receiving our message and issue resolved five minutes later

I recently experienced the outstanding

I recently experienced the outstanding service provided by Pulse Fibre and I am thoroughly impressed From the onset of my request to upgrade to a 1 Gbit internet connection the team at Pulse Fibre demonstrated professionalism technical expertise and a genuine commitment to customer satisfaction Despite my absence during the upgrade process the team particularly Sean Pearman ensured a smooth transition They promptly changed my IP to a public one and were more than willing to assist remotely accommodating my needs with great efficiency When I encountered speed discrepancies Sean and his team didn t just address the issue they went above and beyond They suggested innovative solutions like the use of an ONT GPON RJ45 media converter and provided PPPoE credentials ensuring that the service met my specific requirements The resolution of my connectivity issue was swift and the confirmation of a 1 Gbit 1 Gbit speed was a testament to their dedication and technical prowess The delivery of the ONT to my concierge for a cleaner setup was the cherry on top showcasing their attention to detail and customer care Pulse Fibre s approach to customer service is commendable They re not just about fixing problems they re about forging relationships understanding customer needs and delivering more than expected I am extremely satisfied with their service and highly recommend them to anyone seeking a reliable customer-focused internet service provider A big thank you to Sean Pearman and the Pulse Fibre team for their exceptional service Your support makes a world of difference

Super fast service to resolve internet

Super fast service to resolve internet lagging issues Amazing service even during holiday madness Thanks Farhaan H for resolving a big headache for us You re 5 s

Phenomenal Support from Ian Smale

I am amazed by the customer support of Ian Smale My WiFi stopped working on Saturday 23rd December - in a time when people go on their well-deserved Christmas Winter break I tried my luck contacting Pulse and to my surprise I received a call from Ian in the evening He went the the extra mile to help me avoid a Christmas period without an internet connection His instructions were clear and he made sure to follow up even offering to walk through on the phone on the 24th December in case the router wouldn t start working Thank you Ian - You made my day

I m very happy with pulse fibre

I m very happy with pulse fibre my complex recently started using them however my apartment unit is quite big so even though their internet is very fast i couldn t get the full use out of it i called them and straight away they booked in an extender installation for the next day Extremely recommend the person who helped me out on this occasion was Farhad if i m correct they showed me how everything works thoroughly and how everything was done hassle free and very quickly Highly highly recommend based on my experience so far

They are responsive and solve any

They are responsive and solve any issues you face promptly

Naz did an excellent job in getting us

Naz did an excellent job in getting us set up and fixing the initial teething issues including adding and extender to strengthen our WIFI Cheers

WiFi loss

Had a major issue with my WiFi going down out of the blue sent an email and had a response the next day from Naz after a few emails we agreed to a phone call when I was home from work He was absolutely brilliant and persevered as is took longer than expected to fix checking every corridor in attempt to fix my issue which we eventually did Big thanks to Naz was superb

I had an issue with my WiFi

I had an issue with my WiFi The router hasn t been set-up properly and I had no internet when moving into my new flat But the team were super responsive by email and phone Ingot someone on the line very quickly when calling They then took the initiative of calling me back and guiding me through solving the issue on my computer as opposed to waiting for a technician to show Very friendly support staff clearly focused on helping and with a positive attitude Very good service