Pumaspeed Reviews

Stage 2R for my Focus ST

Purchased a stage 2R for my Focus ST Diesel after about a week I received a call from them saying that the exhaust was not going to be ready in time to ship they asked if I was will to wait or if I wanted the rest of the order shipped I agreed to it being shipped without took less than 24 hours to arrive and it s one of the best things I have ever purchased for my car completely different car thank you so much for the kit and thank you for being honest about the order would highly recommend

Placed an order with this company who

Placed an order with this company who promptly called me the next day to advise that part I ordered was not in stock and won t be available for a few weeks did offer an alternative and didn t charge for the price difference will was extremely helpful and was a pleasure to chat with keep up the good work guys

I appreciate Pumaspeed s prompt

I appreciate Pumaspeed s prompt assistance in resolving the issue with the missing part in my order Thank you for your excellent customer service

x58evo2 turbo and blue top enigne

i picked my car up yeserday from a long build of a blue top engine and with the new x58evo2 i can say they have built a monster of a car and very happy with the resuilts so well done boys at pumaspeed for building me a beast and it gose like a rocket many thanks boys at pumaspeed i love it

Happy chappie Scotland

Quick service quick delivery and answered my messages even when closed On hand to help if needed can t ask for more than that Oh and quality parts these guys know there stuff

Terrible customer service Never again

Terrible customer service They don t even respond to E-mails The longer they been in business the worse they have got Used to be a top bunch that we used to recommend It s totally opposite now days Stay far away is the only advice I can give

Don t spend your money at Pumaspeed

Like others have indicated in reviews Pumaspeed unfortunately continue their fire and forget business where you don t get any help or response from them if something goes wrong Among other parts I ordered an R-Sport Intercooler but in the delivered package the silicon hoses and brackets fixtures for mounting the Intercooler was missing Instead the package contained a plastic bag filled with old used car parts From the first mail request complaining to Pumaspeed about missing parts Mr Lewis replies that they will send the missing parts but nothing happened During the last 1 month several mail reminders has been sent but Pumaspeed is acting with completely silence and ignores you totally I don t understand why a company wants to run a business in a way where they will get only one chance to sell to a customer caused by their absolutely bad behavior and no customer service taking care of correcting their own failures I can t recommend Pumaspeed spend your money somewhere else

Aftercare is a let down

I ordered a new Milltek exhaust which arrived promptly and well packaged Unfortunately after that the service went downhill The exhaust arrived missing one of the clamps no big problem as accidents happen I emailed support about this where I was asked to send photos of everything I had received I said I had the exhaust fitted and utilised a standard clamp in the mean time Photos still required so I had to jack the car up A little disappointing after spending nearly 900 on an exhaust to be questioned over a clamp that costs less than 10 After that my exhaust unfortunately developed a rattle at the valve which a few other have suffered from I emailed about this issue to be questioned who fitted it etc and then after having to chase for a response several times I was told to just go and speak to Milltek directly Milltek said that Pumaspeed should be the ones dealing with the issue but thankfully kindly stepped up to the mark and are dealing with it directly and sending me a replacement out under warranty I unfortunately have no confidence to order from Pumaspeed again which is a shame as it started off well