Pumpgyms Reviews

Parking Fiasco

The gym itself it fine I won t go anymore though because the gym s parking policies have cost me over twenty times my monthly gym membership in a week The sign at the entrance to the gym says that I have to add my car number plate into their system if parking between 10pm and 6am Given I went to the gym after 6am I didn t do it I got three parking tickets in a week because the times that should actually have been on the gym s sign were 11pm and 7am I asked the gym to help me with the tickets and they gave me my records of when I had entered and exited the gym to prove I was there I appealed the tickets and was denied by the parking company I then appealed one of them to a third party a failed appeal was a guaranteed 100 penalty This single appeal was upheld and that ticket was rescinded so I appealed the other two These appeals despite being in the exact same scenario were rejected so I had 200 of fines to pay I went back to the gym to ask them to get them rescinded I was told they would do it but I heard nothing back from them This week I received two letters through the post telling me that I have to pay 340 in total for my tickets or face court action Evidently the gym were told that the tickets I d appealed which is what the gym told me to do couldn t be rescinded and I d have to pay the full balance Why didn t the gym tell me this when it was at 100 each Why didn t they just email the parking company in the first place when I asked them to They ve cost me 340 to use a car park that is FREE FOR GYM MEMBERS Absolute joke

Highly raciest and dead customer service

The are racism issues from top level management I believe they are Tommy Robinsons supporters

Pump gym Colchester used to be a nice

Pump gym Colchester used to be a nice clean lots of good equipment spacious gym But it seems theyre so focused on opening up new gyms across the country they ve neglected the ones theyve got open Half the equipment gets broken and taken away Not replaced Theres damaged equipment that is useable but hasnt been fixed since covid The squat hack pads bruise ur shoulders every time because the padding is always torn out The toilets are never clean There s gum all up the walls Its always dusty and dirty Spider webs everywhere The pt lads spend most of their time huddled perving over the young girls Its poorly run Some of the equipment doesn t get used just gets left and not replaced with stuff that will be suitable for its customers The mat area is a shambles and is poorly laid out Theres not enough free weights and ur constantly having to wait or share them theres constant queues for machines Its now become very crowded far too many people Some of the long term customers have left and its now full of kids who hang in groups on the machines for half hr at time alot of the people who actually want to train cant The managers are aware but dont do anything about it Theres constant people filming themselves this should be banned like most gyms around the town it now is or should be forbidden at peak times Machines don t get updated or theres so many better alternatives but pump just get the cheaper versions With so much competition now of gyms in the area you would think pump would do more to keep its customers but it actually doesnt care Before covid it was a great gym Had a little community between queues for machines dodging cameras lift right and centre half of them broken and not enough weights to go around now it is not one i would recommend

No Running At Watford

I train at the Watford gym While it was great for a while the gym is quickly falling into disrepair Yesterday 12 out of 16 treadmills were not working 10 of which had man down signs posted on them Although 2 treadmills had no signs on them they have been broke for weeks just like the others I guess they have run out of signs

Dreadful customer service

Dreadful customer service no staff and the 24hr entry is a joke Better gym s in the area to train at and I ve been here for 5yrs and it s just got worse Once you have your membership then all communication stops

Avoid

I signed up to the Northampton PumpGyms last year in October The Uk went into lockdown on 4th of January and all gyms closed This lot continued debiting money out of my account without my consent whilst gyms were closed I emailed the gym and got a reply back from someone called Matt who did not even answer my query It looked like he just copied and pasted a response and forwarded it to me He even forwarded a phone number that I called and just had pre-recorded messages on it and didn t connect to anyone I could talk to for help I have been trying for the last week to get my money back and they responded today saying that they will not give me money back as I apparently did not tell them to freeze payments Avoid this gym at all costs

Personal Trainer problems

Personal Trainers think the gym is for their benefit only and push people off equipment so they can demonstrate to the clientsI was using a piece of equipment when a PT showed his client how to use it while I was using it On another day a different Personal Trainer kicked a guy of the machine he was using so shw could use it for her client

Have they taken your fees incorrectly

Have they taken your fees incorrectly I cancelled my membership fees via email providing all relevant information in November 2023 as I was off travelling for 4 months On my return in March 2024 I noticed they were still taking my fees They claimed they hadn t received my email I forwarded a copy of the email I d sent showing date time sent correct email address They still said they hadn t received it Clearly they had received my email not actioned it Utter disgrace They are crooks and I m taking them to court

MUST use Spotters

The Hatfield Pump Gym says gym members who use the bench MUST have a Spotter Why