Punktum Reviews

Avoid this company at all costs

Avoid this company at all costs They are blatantly scamming their customers I ve been a customer for 3 years now After my card was renewed the payment got declined To regain access to my domain I had to settle the suspension fee which was acceptable However just 2 weeks later I received the same email stating that my domain had been suspended again despite having paid the invoice When I contacted support they claimed that since I hadn t confirmed it on time they suspended it once more even though paying a late invoice should indicate my intention to open my domain They are keeping my payment and adamantly refusing to provide a refund citing their guidelines I had no other choice but to pay the exact same amount again Never have I encountered a company with such a horrendous policy during my career Stay away

Not user friendly

You cannot use normal payment channels like bank via IBAN or other normal channels

Avoid this company at any cost

Avoid this company at any cost We purchased a domain for our company s future development in the DK market Suddenly after some time they just started to ask for extra documents we are EU EU-based company All documents from our national registry bank etc were not ok from them They took over our domain and in few weeks it was taken by another danish company What a coincidence

Terrible company with 0 care for the customers

Hostmaster is THE ONLY provider for dk domains Please explain how is it possible that in a country with 5 8m people the only option to get a dk domain is through this entitled braindead company Businesses use dk domains people use it to host portfolios and they rely on their website to make a living but god forbid if there are any issues It would be easier to buy a gun than to contact this business considering that they only work 6 hours a day except for Friday where they work 5 hours How is this monopolistic behavior even acceptable I can see the point of having a unified system that keeps track of all the registered domains for the purpose of security however I would rather deal with scams and fake webshops instead of being forced to use this trash service If you do have to use hostmaster please remember that you will not be using this service but the service will be using you

Don t waste your time with this company

I bought a domain a few days ago and it still hasn t been activated They requested some unusually personal documents and only accepted them in English or Danish I sent the documents but I haven t received any response Other companies activate domains within seconds but this one has been a complete waste of time Avoid it at all costs

AVOID

AVOID They have just wasted a day of my life because they failed to inform me properly about an invoice for 70 kroner - their systems were appalling and impossible to work with and they ended up charging me a fee for all the trouble they had caused

Cancellation of Everything

Dear Sir Madam After registering and paying for one year for the domain artloper dk despite my requests I have not received any information I have written to you and you have not responded Also the contact forms on punktum dk do not work and do not send my messages I believe that the entire domain purchase and support do not meet my expectations and I demand the cancellation of the domain as well as the deletion of all my data Please inform me that you have complied with my requests and that the domain has been canceled and all my data deleted Best regards

70 DKK transfer fee

I miss the old days where it didn t cost anything to transfer domains between accounts and domains was 40 DKK each year It wasn t even that long ago What bothers me most about this relatively new fee is that it doesn t even renew the domain on transfer It s literally just a transfer fee and there s literally 0 reason for it to suddenly not be free as it is an automated process while also costing the same amount as a yearly renewal even though that in itself has increased almost double within the last few years Generally the new Punktum formerly known as DK-Hostmaster has become somewhat of a truly greedy capitalistic company that started out as a union and now has a monopoly on all dk domains and can literally do what ever they want without any repercussions If you want a danish domain you ll just have to put up with their Even their 1 star Trustpilot rating doesn t mean anything to them They ll just laugh all the way to the bank not caring about the customers reviews because they literally cannot fail Truly a disgrace ---------Reply to the response given from Punktum If it s considered the same as a new domain registration it should automatically be renewed upon transfer So your argument is really invalid This is my main problem with this fee If only it ment the domain was being renewed i wouldn t have any issue at all with the fee