Pupsnbeds Reviews

Lovely dog bed

Lovely dog bed so soft and comfortable our boy Axel loves it and easy to unzip the cover to wash definately recommend

Fab service from start to finish

Fab service from start to finish did need to contact customer service but they were super helpfull and delt with it stright away extremely happy with my purchase

Still waiting to receive my purchase

I purchased a dog bed from this site as it said it is based in Australia and the product is shipped from Sydney and that the delivery will take 7 - 14 days I ve had bad experiences before with products coming from China so this was important to me Upon order it also said that I will get an email once it s been shipped from its warehouse However I never received an update I chased them after a week and was told that it s been shipped Then I received a tracking number However the tracking number came up as unfound This went on for a week I emailed and told them the situation and they told me to be patient It s been three weeks now and I still don t have a tracking number that works I suspect the customer service emails I receive seem to be coming from overseas which makes me think that this product is not coming from Sydney nor even within Australia I asked to cancel the order and refund as I feel they are providing false information on their website However they ignored my request and just said it s on its way Their claim on their website - We are proudly based in Australia and offer 7 - 14 day shipping from our Sydney warehouse I don t think is legitimate I m in Sydney and after 3 weeks I still haven t received my order that s supposedly shipped from Sydney

Pretty disappointed

Pretty disappointed I made an order on the 28th of Feb 2023 Still haven t received my order I have emailed 3 times with no response

I received my order yesterday and am

I received my order yesterday and am unhappy about the condition it has came in Because its been vacuum packed the bed is left badly wrinkled and because of material the wrinkles are hard and the shape of bed is distorted as well as the pillows inside After 2 days still no difference I have emailed twice and messaged through website with no reply There is no UK contact number

Really bad customer service and poor condition of bed

Extremely disappointed in condition of comfort bed cost 80 Emailed many times with no response for days then get an automated response No contact number to reach them and despite sending pics and a video they say my video wasn t good enough it was fine and to re-send it Done this with and still no reply Have tried Facebook page and messenger to get contact Absolute disgraceful customer service

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY So I ordered one of the calming tents as a present for my daughters wee puppy and I was pretty fuming to say the least on 1 Thr Evri driver must have known the item was damaged as the packaging was also damaged and you could see the item was damaged too but she handed me 3 parcels and walked away Now I have not even opened the rest of this parcel as am truly annoyed I have sent emails to get this parcel returned and I would like the details of how you get the parcel returned because strange enough return policy is a bit cagey and gives you no return address Me thinks trading standard should be involved in this company because I do not think it does have a trading address in the UK Me thinks it is a front for a Chinese owned based company Awaiting on a reply Ps Not happy I could not post pictures

Horrible experience Scammed

Purchased a large dog bed for the car Unfortunately we were delivered a small bed At first we were not concerned as they clearly advertise a simple and easy returns policy We emailed the business to immediately inform them of the issue including photo evidence of the item received not being what we paid for They initially responded to our email with a promise to exchange the item but to allow for a 24-48 hour investigation We grew concerned after hearing nothing for 5 days Beyond this I have had to follow up several times and received a couple of email responses full of apologies and empty promises but no actionable solution The entire process now has taken 4 weeks and our most recent follow up email has now gone completely ignored for well over a week They advertise themselves as a small Australian family owned business but it is clear their customer service team are outsourced and appear unable to help in any way if a mistake is made Or worse have no intention of helping Having no phone number to contact should ve been an obvious red flag for us The only positive out of all this is I can now convince anyone considering buying from this business to look elsewhere We tried to support local but it has been a terrible experience and we feel we have been scammed