Pure-energy Reviews

Excellent Service

I am very pleased with the service I have had from the area manager the office staff and the 3 installers and I have no hesitation in recommending this company

New Age Innovation are great

New Age Innovation are great I have no commercial link with them at all and have used them twice both times entirely satisfactorily The service is personal and engaged I ve dealt with Harry and Kylie throughout and had Lee and Lee recently as installing electricians I live in a 20 year old 5 bedroom house in Devon Our first experience of New Age was a solar PV inverter upgrade We had had a 12 panel installation done 10 years 2011 previously by Solatricity who unfortunately went out of business New Age approached us about upgrading the inverter and also rewiring the PV panels from series to parallel John did a site visit and gave us info on job That was 2019 The installation was very professional quick and tidy Absolutely no problem and a very good fair price for the work done Harry had sold us the installation upgrade and revision and we were entirely satisfied with his support and attention Overall we think the system is now more efficient than it had been previously We re fortunate to benefit from the FITT scheme but solar installation is now a lot cheaper than what we paid originally in 2011 This latest job May June 2021 was installation of 10 5kw 3x 3 5 Lux batteries and the Lux Monitor The job itself proved tricky but we ve again had great support and great service throughout We ve never felt pressurised and again feel we ve had a very good and fair price for the work done Harry knows a lot about all of this stuff but is not pushy as a salesman He is reasoned informed and reasonable The installation required a few visits from the electricians but Lee Lee were excellent tidy informed and helpful very easy to have around the house and careful about their interactions with us as customers Great job They had to install some new fairly heavy duty cabelling but they did that with minimal fuss for example lifting some slabs to ensure minimal surface mounting etc We did have a bit of instability in the system initially but that has been easily addressed and sorted We had a bit of an issue with the overall capacity of the system but that too was sorted out easily and with just a few visits which happened at planned and agreed times All fairly straightforward but simple things matter to customers As existing customers we didn t even pay a penny until the installation was complete working correctly and we were fully content It s now very satisfying running our whole house from the sun or from electricity supplied at v good rates by Octopus The Lux monitor is very straightforward and tells us exactly what s happening between house batteries and grid we re now using virtually no grid electricity Spring Summer 2021 so PV doing well There is just one pretty minor issue to watch out for the batteries are installed in a server type cabinet the cabinet supplied was quite nice looking but a little small so the three batteries are sitting vertically rather than horizontally cabinet door wouldn t close because of wiring configuration but New Age are alert to that and I think may use a slightly deeper cabinet in future installations worth just checking with them Finally Kylie who I think looks after accounts billing etc I ve had quite a few calls into New Age office and when Harry s not been about Kylie has also proved consistently knowledgeable and helpful She has been proactive in her customer support with several unsolicited calls when there were minor bumps in the installation process So would I recommend New Age Innovation Of course they re great Very trustworthy and reasonable in my view If you re thinking about solar power or batteries get them to give you a quote you ll find they re competitive and I can personally recommend each and every member of the team we ve had contact with And just to be clear I have no links with New Age other than as a customer I ve received no payment or inducement round this review and the review itself was unsolicited

A good experience

We were impressed with the straightforward way in which we were given information During the initial contact our concerns were addressed and we were promised that they would be relayed to the technician who would undertake the work He arrived on time and indicated he understood our requirements he was courteous and helpful The actual installation was completed without incident and everything left tidy and an explanation given about how to access information

My 16 PV panels were first installed in

My 16 PV panels were first installed in October 2011 and at the time of purchase I was warned by the salesman that the life expectancy of the inverter was around 10 years and that as it got closer to 10 years its performance would drop off Therefore when your area sales manager came to carry out a system health check it was no surprise to me to learn that the panels were not producing the optimum electricity The manager arrived on time was polite and helpful whilst explaining the situation to me He gave me the options for upgrading but was not pushy I opted for the solar edge upgrade that consisted of 16 power optimisers cabling joint upgrades a solar edge inverter panel washing and access to the wireless monitoring Kiele from the New Age Innovation office rang me two days prior to the scheduled appointment to ask if the installation could be carried out a day earlier than planned This was not a problem for me The team of three arrived on time and the foreman Josh explained to me what they would be doing and he Joe and Aron just got stuck into the work with no fuss or bother The total upgrade was carried out in less than two hours with minimum disruption to me and my wife Josh also installed the Solar Edge software for me on my computer They left the site clean and tidy taking all empty boxes and packaging with them The upgraded system was installed 13 days following the visit of the sales manager I had regarded this upgrade as partly essential due to the age of the inverter and partly as an investment for the future It is hoped that the increase in system performance will achieve a good return for me on the investment Time will tell

Very efficient service

Very efficient service Work men arrived and completed the job in allocated time slot they were very helpful and informative Felt safe with them

My New Age Innovation experience

We had our solar upgrade and smart battery fitted today The two engineers arrived at the designated time and started working after they were shown where everything was They did not stop and they were tidying up as they went along I have only good things to say about this company from the representative who came initially to the girls in the office I don t find I agree with the all the reviews but in this company s cast they are 5 STAR

TRUE GOOD SALE MAN

I THINK THIS SALE MAN SHOULD BE RESPECID AS A GOOD SALE MAN I WAS NOT SHORE AT FRIST BUT THE WAY HE SPOCK IT CHANGE MY MIND HE IS A GOOD MAN

New Age Innovation Give Them A Try

New Age Innovation have been great from the start Firstly we met John who took the time to explain everything about the performance of our solar panels to battery storage He was very patient with us and some of our ignorance to how green energy is moving forward Then we got to speak to Harry one of the founders of the company who again was so nice to speak to and happy to explain anything we hadn t understood The installation all went well and we could not recommend New Age Innovation enough to anybody looking to go green