Fitness für alle: Flexible Monatsabos ohne Bindung | PureGym
Based on authentic user experiences
Juan
6730 reviews
N/A
10 months ago
Concerns Regarding Gym Amenities and Response to Queries
I am writing to express my concerns about the lack of responsiveness and the conditions of the gym facilities located in the new Lokwerk residential development I have made an attempt to get in touch with the gym management via email to discuss the opening hours considering the recent addition of 60 new apartments in the building Unfortunately my correspondence has been met with silence which is deeply frustrating During a recent visit for a trial workout session alongside a friend in anticipation of our move next week we found the gym s condition to be profoundly disappointing We noticed that 1 The dip bar was damaged and inoperative 2 Several machines exhibited malfunctions in their adjustment systems rendering them unusable 3 The sink in the men s room was not functioning and water was unavailable 4 Lastly some equipment seemed unsuitable for individuals of a certain height particularly for taller users It is concerning that what I consider to be fundamental expectations of any fitness facility are not being met let alone the standards one would anticipate from a premium experience The aforementioned issues point to a lack of adequate maintenance which is a substantial drawback for a gym in a country known for its high-quality services such as Switzerland I believe a prompt and adequate response to these concerns is crucial for the overall customer satisfaction and the gym s reputation in this competitive fitness market I look forward to seeing improvements in both their client communication and the gym facilities in the near future
Caitlin Mackie
6730 reviews
N/A
10 months ago
Absolutely atrocious procedure to
Absolutely atrocious procedure to cancel and poor practically non existant admin response They say on their website you can cancel your membership on your portal or by calling your bank None of these options work I wrote several messages into their little message box on the website the only way to contact them and got no reply Finally I find out I can cancel by sending a registered letter which costs but that requires a 10 day notice period I send the letter but because I am over the 10 day notice period due to their poor communication system and the fact their cancelling procedures don t work I will still be charged an extra month There is no one to call about this besides messaging on the question box on the website which no one reply s to anyway The gym is fine but not worth putting up with the horrible admin inexistant customer service and impossible cancelling process
Joerg Steinmann
6730 reviews
N/A
10 months ago
The PureGym Mgmt is poor
The PureGym Mgmt develops the business on costs of the existing clients There is a Gym renovation ongoing which takes months and many facilities are not available The whole renovation happens during day hours when clients are there I would have expected that this would be done nightly with a crew big enough that after a week everything is back to normal And then there are marketing events like re-opening after renovation for which they shut down the entire Gym again for preparation The existing clients pay they don t have the Gym available and the re-opening event anyhow is not relevant for existing clients The PureGym Mgmt behaves extremely anti-client oriented
Alessander
6730 reviews
N/A
10 months ago
Sneaky Sketchy and Dishonest Avoid Pure Gym
BEWARE Pure Gym changed our premium membership terms without notice removing the ability to pause our main reason for signing up Now we re paying the same high price for far less service imagine paying for first class but getting an economy seat They refuse to honor the original contract exploiting loopholes to cut services while keeping fees the same Our only option is to cancel entirely Their disregard for fair practices is alarming Pure Gym sacrifices integrity for profit exploiting customers under weak consumer protection laws Bottom line Pure Gym s business practices are questionable at best and outright predatory at worst Stay away
Zz
6730 reviews
N/A
10 months ago
Cheap gym
Cheap gym but can be very crowded due to being a budget gym I like the nutrition add-on package