Very quick efficient estimation and installation
Very quick and clear estimate-to-completion timescales Very neat installation both inside and outside the house Helpful staff throughout including a lot of assistance with obtaining planning permission for our listed building
caroline lawson
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No Emergency Cover
New pressure vessel fitted on domestic system by Pure Renewables on 2nd September 2024 Plant room has flooded with leak from new vessel Sunday and no emergency contact available Have left a message for them on the commercial line which does have an answer phone Now have to find an emergeny plumber to sort this out
Ian Emma Moore
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Great service
Great service my PV system has been working well for around ten years now
John Scullion
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Outstanding customer service and workmanship
These guys did a very professional installation of a complex ground source heat pump system with two very deep boreholes in the front garden Great communications from start to finish and the workmanship on the pipes was outstanding it was a shame that it had to be covered up with insulation it was so good Great to find such a customer-focussed company with an installation team that really took pride in doing a good job Highly recommended
Keith Ranner
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Pure are an exceptionally good company
Pure are an exceptionally good company Chris and his team have an understanding of renewables that is second to none - and I spoke at length to around half a dozen firms before choosing them Their advice on my gshp project was invaluable scoping a system that has proved to be both highly efficient and reliable The installation team worked quietly cleanly and made no fuss as they put this complex project into my home I trust Pure totally and am planning to go back to them for an ashp for another building that I have I have no hesitation in recommending them
Mr Ian McNeill
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Exceptional Service and Quality Products
I recently had the pleasure of working with Pure Renewables for my home s renewable energy needs CTC Ground Source heat pump and Solar PV Panels and I couldn t be more satisfied with the service and products they installed From the initial consultation to the installation process and beyond Pure Renewables demonstrated professionalism expertise and a genuine commitment to customer satisfaction First and foremost their team of experts took the time to understand my specific energy requirements and provided personalized recommendations tailored to my needs They patiently answered all my questions and concerns ensuring I felt confident in my decision to switch to renewable energy The installation process was smooth and efficient with the technicians displaying a high level of skill and attention to detail They completed the job in a timely manner and left absolutely no mess behind The quality of the products used exceeded my expectations and I can already see a significant reduction in my energy bills What truly sets Pure Renewables apart is their dedication to customer service They were responsive transparent and went above and beyond to ensure everything met my expectations Even after the installation was complete they followed up to ensure everything was working smoothly and offered ongoing support whenever needed Overall I cannot recommend Pure Renewables highly enough If you re considering making the switch to renewable energy look no further than Pure Renewables They not only install exceptional products but also provide an unparalleled level of service that truly sets them apart in the industry I m grateful for their expertise and commitment to sustainability and I m thrilled to be a satisfied customer
Garry
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The final part of the jigsaw complete
Pure have now installed our solar panels air source heat pump mechanical ventilation underfloor heating and finally the battery which completes the system The original systems were installed 9 years ago but batteries were not available Once we decided to to get a battery Pure were the first choice Always professional in all aspects of their work and we would fully recommend them to anyone
Reg Howard
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First class all-round service
Pure Renewables were recommended by a friend who used them several years ago Of the 2 quotes I obtained theirs was far more detailed helpful and informative Their sales team were really helpful and well-informed and always willing to respond to our endless questions We commissioned them to install an air source heat pump solar panels a battery and an electric car charger The installation was carried out over two weeks in April and all the work was done efficiently and professionally with minimum disruption - despite having numerous electricians and plumbers milling about our fairly small bungalow for days on end Customer service was also good with all invoices and regulatory documentation submitted by email I would not hesitate to recommend them to anyone seeking to install a domestic renewable energy system
Kim Sissons
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Excellent design installation and service
Excellent service These guys know what they are talking about and clearly very experienced both in system design installation and customer service The workforce are polite and efficient keeping disruption to a minimum They were happy to answer questions as they worked helping me to come to terms with the new mindset of Airsource heat pumps Their pricing was also very competitive
Deborah Cotton
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Efficient Timely delivery
In order to supplement the air source heat pump installation we chose Pure to install our solar panels and battery The job was completed on time with the minimum of disruption and is now operating successfully This company clearly understands how to assess requirements and expectations and deliver Well done
