Pureutilities Reviews

Great people great company

Staff are really great Debbie Clarkson in Finance is a real gem of a person so professional and personable She was really considerate and found a solution that helped me through a crisis situation So grateful she is a real star in the company Also Debbie in Customer Services was very patient explaining everything to me It is rare to find such great people that really help and value customers I can recommend this Company and their team first class

5 Stars for Pure Utilities

The agent helped me sort out the issue with grace courtesy and professionalism Her informative and speedy responses really gave me confidence in her and the company I have been a customer for a number of years and I would rate Pure Utilities as 5 Star company

Debbie was very helpfull when I queried

Debbie was very helpfull when I queried why I had suddenly received a bill from Pure Utilities she gave me all the information I needed to understand the bill She is a very polite person with a clear to understand accent which make the whole answer easy to follow Thank you

Fabulous service

Everything is dealt with on our behalf We are a charity and qualify for exemption This means we dont have to worry about it

Charity relief

Having worked throught the complexity of registering for charity relief in 2023 the procedures have settled down and run very well The annual epplication for exemption is in place and the work done on our behalf is much appreciated

Customer service with Pure Utilities

Debbie was lovely over the phone quick and efficient service but still friendly and personable

Good customer service

Good customer service Very helpful and answered the questions I had top service

Debbie helped with a query I had and

Debbie helped with a query I had and managed to get the situation resolved for me She was very helpful polite and efficient Thank you