Purpleleafshop Reviews

think carefully before using

To start with i must say the overall build quality of the Cantilever umbrella we bought was good Thats the good bit over Firstly the more interest you show the higher the price goes When i contacted them they said the price increased because its summer and peak season it went up 20 overnight from me looking at it we got the delivery later than expected and one fully built it looked really good until i looked up and saw a small hole in the top canopy Quickly getting in touch and being told it would be rectified we were told there were no more in stock to send on top of that they could order some fabric as a custom order to make a new top piece to attach and given 45 days for this material to arrive and be dispatched Here we still are 5 months down the line and no further forward delay tactics after delay it seems that most of the equipment people are buying is faulty in some way and then getting nowhere when trying to get them to rectify I must admit they are pretty prompt in responding but thats as far as it goes im afraid we spent nearly 800 a lot of money in our eyes but still not as much as some have paid just heads up and beware

Purple leaf failed to deliver or resolve issue

Purple leaf failed to supply order of parasol lost in transit Have failed to resolve or offer a solution

ORDER NOT RECIEVED

We placed an order on the 3rd of March and we still haven t received it and no updates on when it will be arriving I have emailed them numerous times and no response The item was over 500 so not cheap

Purple leaf are ghosting me

Purple leaf are ghosting me I placed a 600 order on 12 7 that was due to be delivered before the heatwave as I have a young baby and no shade However it has not arrived I have contacted purple leaf numerous times with no response Please contact me or refund me

Avoid this company

Avoid this company Their return policy is border line scam artistry Not how they present themselves online We spent over a thousand dollars on an umbrella The umbrella itself is so heavy We do not like the design and how little of it will essentially be held up by the base If it fell over it could seriously injure someone They want to charge me 255 to return it it s been opened and put straight back in the box within 5 minutes after we felt how dangerously heavy it was I should have just got this on Wayfair

We ordered and received a 12x16

We ordered and received a 12x16 louvered pergola On installing it we found that it was missing a piece to complete the pergola I have sent probably 8 emails and the can t seem to understand that a piece is missing They think it is damaged and keep sending instructions on how to install it I am TOTALLY DISAPPOINTED IN THEIR LACK OF CUSTOMER SERVICE My pergola is halfway installed I would not recommend this company at all They do not provide a phone number but I got their number from the delivery company Called and left a voice message with no return call

Don t Order From These

I ordered a parasol which stated there was TWO left in stock and a base which totalled over 600 Delivery was to be 2-4 days After 5 days I contacted them but did not receive a reply until the next day when they told me the item was now out of stock and would I consider an alternative which I refused and I told them to refund me that day so I could order from a more reputable company There is no contact number to call anyone and you don t get a reply to emails until at least the next day So they still have my money I seriously dislike companies that show you items that are in stock take your money then eventually contact you to tell you now it s due to be shipped it s no longer in stock I would avoid this company and order elsewhere it really isn t worth the hassle

I bought a Cantilever Parasol and Base

I bought a Cantilever Parasol and Base which arrived on time I had to get someone to put it together for me as it is far too heavy I have emailed the company a few times for advice on how to install and use On the second day we had quite strong winds the whole thing just wobbled about so not stable at all Once I told them that I live near the coast and it does get windy they have ignored me ever since I can see me having to take this down and dispose as its not really fit for purpose Also I object to being pestered to give a 5 review so now I am thinking all their reviews are false how I wish I had seen this site first I don t recommend this product unless you have an extremely sheltered spot to put it