Ergonomic Furniture for a Healthier Home Purus Life
Based on authentic user experiences
DOM SG
6734 reviews
N/A
5 months ago
Ordered standing desk and Desk mat from
Ordered standing desk and Desk mat from PurusLifeBJS Home delivery emailed me on 23 November 2022 confirming delivery information Delivery Date Wed 30 11 2022Delivery Window 16 00 - 19 00BJS Home delivery phoned 1647hrs 30 Nov 2022 to ask me to wait for them when they arrive because it is very dark name me one place in the UK which is BRIGHT in the Winter at 1647hrs I asked where was their current location there was no reply Later they phoned again I asked where is their location They replied St Mary Street St Mary Street is pedestrianises and only open for emergency vehicles I asked if they have the map I sent and they said yes They said they will go to the loading bay and we will meet them there I asked their vehicle number and he said XKP I asked what number and he said there was no number We waited in the Bay Area about one hour in the cold and BJS Home delivery did not arrive I called BJS Home delivery 7 times and no-one picked the mobile phone or the office number About 1850hrs the same day BJS phoned to let me know the driver on the way back because they couldn t get in We were there waiting and at no time did anyone contact us to say they could not get in As I said we contacted them multiple times to see where they were I waited in for my speciality item and also went and stood out in the cold to assist with their entry The service is totally ridiculous The people I spoke to had no idea of where they were travelling to despite being supplied a detailed map by me personally I have never ever had another company say that they need me to come down to assist them because it is dark They were the ones that set the delivery time I have wasted a huge amount of time and effort waiting for the delivery and was in touch with the office earlier to ensure everything was correct I am still without the product and I am wondering if this is a SCAM as they did not give their full names would not tell us where they were calling from and did not return calls when they did not turn up This is totally shameful and this company is a totally unreliable delivery company
Usman Kaker
6734 reviews
N/A
5 months ago
Rubbish online purchase experience
Have tried to order a desk 3 times and the payment doesn t go through from my wife s card or mine They have a rubbish payment system When I called them they say the payment has t gone through and when I called my bank they say the payment has gone through Just rubbish The lady on the call was also not helpful Didn t care what I thought about the company or try to retain the sale I m never going to order from them - not that they care
Samir Sharma
6734 reviews
N/A
5 months ago
Faulty desk please advise and contact
Very disappointed- received desk and worktop is frayed and poorly finished - have emailed purus life twice and also repeatedly phoned but nobody is answering or responding - can someone please advise - order number 4732 - Samir Sharma
Richard Seager
6734 reviews
N/A
5 months ago
Despite trying to change my order id
Despite trying to change my order id ordered the wrong colour before it was delivered 2 days after order i was told it would cost 35 for it to be sent back 10 of cost Beware as soon as your order is accepted you can not change it So much for UK commerical law of14day cool off period I will be trying to pursue this It really shouldn t be beyond a decent customer service organisation to reroute my order to someone wanting that color and tell me I might have to wait a couple of extra days especially as I still wanted the product not any more
KW
6734 reviews
N/A
5 months ago
Nice product poor delivery
It s a nice desk but the purchase delivery process was disappointing I had a failed delivery which was my fault - I entered my old address by mistake but I was charged 40 for a redelivery The delivery company BJS were also 4 hours late and didn t offer compensation Because of this experience I wouldn t be in a rush to recommend this desk to anyone It s also extremely heavy so you will need someone strong to build your desk
Kay
6734 reviews
N/A
5 months ago
Disappointing Experience with Purus Life and BJS Delivery
I am extremely disappointed with the service provided by Purus Life and their delivery partner BJS The communication was abysmal with countless phone calls and messages leading nowhere After being instructed to wait for a delivery time slot confirmation to change the delivery date I was then informed that I had missed the 24-hour cut-off point resulting in a 35 rescheduling fee This appears to be a deliberate strategy to generate extra income from customers The customer service was unhelpful and failed to address my concerns I would advise others to think twice before ordering from Purus Life and dealing with BJS This experience has been incredibly frustrating and disappointing
Consumer
6734 reviews
N/A
5 months ago
OMG
OMG Why didn t I read these reviews before I bought an electric desk I purchased it last week 1 8 24 was informed it would take till the middle to end of September to arrive I needed it desperately for this week Why in Gods name didn t they inform me of an almost 2 month wait Incredibly slow email reply too KEEP AWAY
Lukasz W
6734 reviews
N/A
5 months ago
Avoid Warranty is Meaningless Poor Custonmer Service
I purchased a height-adjustable desk from Purus Life which came with a 2-year warranty After 1 5 years of use the desktop became wobbly making it difficult to work on I contacted customer service provided clear photos and videos twice and followed their instructions to tighten all screws but the issue persisted Instead of honoring their 2-year warranty they kept stalling repeatedly asking for more unnecessary evidence and refusing to process my claim Despite multiple attempts to resolve the issue Purus Life failed to take responsibility or offer a repair replacement or proper solution Their warranty seems worthless and their customer support is unhelpful If you re considering buying from them beware if something goes wrong you may be left with no support I ve now had to escalate the case to my bank and Trading Standards Would not recommend
Isaac Sciberras
6734 reviews
N/A
5 months ago
I ordered a desk from the website
I ordered a desk from the website instead of Amazon as it was cheaper this way I was a bit worried because of the other reviews here however my experience was fantastic- the delivery was really smooth and the company was great Setting up the desk took around 20min and it feels like great quality I went for the white and oak however in hindsight I wish I went for the all white version instead The desk is fantastic so far been using it for a couple of days now and love it
Keira
6734 reviews
N/A
5 months ago
Great product motorised stand-up desk
I read previous reviews and was a bit wary of ordering but I couldn t find any motorised stand up desks similar for a similar price so I took the plunge and ordered I cannot praise this product enough It is just what I was looking for and so easy to put together The quality is great and contrary to other reviews I had no issues with delivery or damaged boxes