Puzzlethal Reviews

Ordered puzzle for Christmas gift

Ordered puzzle for Christmas gift Paid expedited shipping and still waiting They don t even have a tracking number yet They blame the carrier but won t give me carrier name Since I use Amex I will be calling to cancel because they stand by their customers I asked for expedited shipping to be returned and they again said no Now two weeks later they are stated they will give me 10 00 dollars but it was 25 00 to expedite it Never again would I buy anything from them

Pathetically unprofessional

I ordered on November 13th 2 weeks later I received an email stating that my order had been shipped since then they haven t been able to tell me anything Tracking number doesn t work they blame everything on logistics Can t or won t tell me where it shipped from and basically can t keep up with the demands of the business So maybe quit taking everyone s money until its shipped and you can verify that Its ridiculous to do that to people Update It is now January 8th 2024 and still no puzzle Almost 2 months After continuous emails back and forth with the worst most rude customer service ive ever had I finally had enough of playing games with this place and requested a refund they then out of nowhere came up with a 2nd tracking number and said I signed for my puzzle on 12 15 I seriously couldn t believe what they were trying to do Mind you ive been in constant contact with my post office checked with my neighbors the whole nine yards I never received anything After explaining all this to them they offer to send another puzzle only if I pay shipping costs of 10 and remove this review So luckily I paid through PayPal and I contacted them which through them we emailed the owner I guess he did respond to apologize for my poor service basically and said he had someone from customer service contacting me to fix this well you can only guess how well that went A joke So they again offer to send a puzzle if I close my complaint through PayPal I said sure once I receive the puzzle they said they aren t sending it until I cancel the complaint PayPal has now taken over thank goodness because I am so done Please safe yourself the trouble and NEVER do business with Puzzlethal They will not honor the customer service policy they have no intention of getting your puzzle to you they just want to scam people of their money

ZERO STARS

If I could give this company zero stars I would I ordered an item from their website as I saw an ad on Instagram Wanted to get this as a Christmas present for a friend I ordered almost two weeks before Christmas and they never told me that my item wouldn t arrive for Christmas Once I found this out on Dec 22 and before the item shipped isent an email to cancel the order and refund my money as it was not going to be here in time and I already replaced the gift for that person They informed me that I could only get 4 back and that they already shipped the item My item was worth over 50 This doesnt seem like enough for the inconvenience they cause me Also convenient that when I complain they ship the item And I get an email immediately after I complained that they shipped the order DO NOT BUY FROM THEM I still have not received my order There are other LEGIT companies that make everything they make Save yourself a headache

Dismal

Paid for expedited shipping and it took three weeks Puzzle box is cheap and only opened by prying open the bottom Header at the top says mysterious puzzle Resolution from puzzlethal was a small credit between 5 and 10 dollars for eighty spent on a gift I am nervous to give

I had to get my money back from PayPal

I had to get my money back from PayPal Fake website

May never recieve product

Ordered puzzle for Christmas gift on Dec 5th after shipping it was 79 Their website says they ship in 24-48 hours and up to 15 days for shipping As it approached Christmas and still not yet shipped I emailed the company and they said if it didn t get there before Christmas they would issue 5 refund It shipped on Christmas no refund and it is now Jan 7th and still no puzzle

Puzzlethal only sent 1 2 of what I paid for

DO NOT ORDER FROM THIS ONLINE COMPANY I ordered a puzzle AND frame on Nov 21st for my son s Christmas gift for 132 51 total They sent me tracking on Dec 19th and I FINALLY received the puzzle on Jan 2nd but NOT THE FRAME which was 67 99 When I inquired they told me the puzzle and frame would ship separately which I completely understand HOWEVER I ve repeatedly asked them to provide a tracking number for the frame and they have not replied I cannot locate a phone number so all I can do is continue to send them emails which go unanswered I haven t even opened the puzzle to inspect the quality because it is supposed to be a gift On their website in the Shipping Policy it says if your order does not arrive within 30 business days please contact us and you re able to get a full refund or a replacement order for free I ve requested tracking I ve requested a replacement and I ve requested a refund AND ALL REQUESTS HAVE GONE UNANSWERED

This site is a scam

This site is a scam Ordered it for a Christmas gift for my son and I still have not received it It was supposedly shipped from CA on 12 21 70 00

My Puzzlethal experience was horrible

Hate that I can not give this company a 0 star rating I am a Puzzlethal verified buyer Order PLT00006275YM2311 Spending money for Puzzlethal merchandise is the worst buying decision I have ever made My order arrived late incomplete and the quality was not as represented on the Puzzlethal website Puzzlethal refuses to issue a refund and their customer service responses are boilerplate language asking for my patience and understanding Based upon my Puzzlethal experience I would never make another purchase from this company