


Exterior and Interior Timber Specialists QTD Ltd Finchampstead
Based on authentic user experiences
T1m
6741 reviews
N/A
4 months ago
Treated with contempt from the start
A bitter experience from day one They made a huge play of doing me a favour by offering their marketing discount two days after it ostensibly finished like I should be hugely grateful despite saying to the architect they would extend it no problem I then paid them 4800 in full for timber 3 months ago Covid Brexit and an earthquake in Turkey - where it s made - aside myself and the architects had to constantly chase with a few scant updates Everyone we communicated with seemed to have the habit of failing to answer questions or skirting around the answers we were looking for Worse though was they originally quoted 525 to deliver to the North West or we collect then re-quoted when it arrived in stock with a 40 increase despite advising they would deliver for all the inconvenience They reneged on this and offered to pay 50 of this but I was clearly being hoodwinked into bearing the lion s share all transport costs as I managed to arrange a collection for 345 The MD failed to understand the simple maths of refunding me the same amount and me collecting Either way it would have cost QTD the same - if indeed they was actually bearing the cost which he didn t like when I raised it He then - in his words - decided he was terminating the conversation with This conversation is not going anywhere so I am terminating it You have two options you decide as long as it leaves our yard next week I responded saying I had arranged collection but would raise it with my credit card company if the quality was not acceptable and leave reviews on all the relevant sites He said he would not be threatened by anyone clearly and said he was cancelling the order and refunding me - end of story No apology nothing despite having my money for 3 months I can only assume therefore given their lack of customer service and this concern there maybe issues with quality the faith they have in their own products He arrogantly said given how buoyant the market is at the moment we will have no problem selling it - despite me being told it was a bespoke product and I could not get a refund earlier in the process Based on my experience I would advise any architect designer specifier or self builder to go elsewhere You will not be valued or treated with courtesy here Find an organisation that actually values you as a customer QTD don t Post Note Since writing this I think QTD response clearly demonstrates they feel themselves absolved of any responsibility in the apathetic way both myself and our architects were treated and yet again the contempt with which they deal with customers If they feel chasing and order and questioning their extortionate delivery charge is erratic behaviour they really shouldn t be dealing with customers full stop Their response also shows they deal with customers on their terms - not as a joint working partnership which everyone in sales should be mindful of Running an online sales business myself I m well aware of the pitfalls of customer service and being objective I don t feel myself nor the people working in our architects practice who have had dealing with QTD can all be wrong Interesting to note not one word of an apology The sums them up
J Revell
6741 reviews
N/A
4 months ago
Made contact with this company to find
Made contact with this company to find an optimum solution for some exterior cladding on my new home extension Initially had multiple email correspondence with Emma and eventually Chris Family Business Each and every communication was polite professional and productive They know their stuff with regards to timber and the effects our UK climate can put on it - they advised me and educated too Its in the detail Even the way they package their samples with care - my wife thought I bought her some gear from Agent Provocateur black box black and gold contact card and even a black string bow - very nice touch in my opinion Spoke to Chris and he is a Wood Geek I feel I use that term positively Very knowledgeable and trustworthy organisation
Peter Burnham
6741 reviews
N/A
4 months ago
Great supplier
Qtd is a great supplier and we are working with them many years Great quality products and always helpful with our new projects
Josh B
6741 reviews
N/A
4 months ago
QTD were excellent in every aspect - thank you
QTD were excellent with all of the staff knowledgable and friendly No hard sell and we went to see them on about 8 occasions until we purchased our Ash cladding for the front of the house Really impressed and great to deal with a family run business who put the client first Wayne
Peter Taylor
6741 reviews
N/A
4 months ago
Excellent service as always
Excellent service as always The guys helped us out with our gate cladding samples and materials Can not fault them
kyri efthymiou
6741 reviews
N/A
4 months ago
Superb
Superb I have used QTD a number of times now for decking for clients cannot praise them enough Product range price and quality is excellent communication and Customer Service second to none as a Landscaper I find their knowledge and advice invaluable and it seems they are always willing to go that extra mile to help you out
Beverley Elbert
6741 reviews
N/A
4 months ago
Fantastic product advice and service
I bought 14 m2 of ThermoWood Iroko Hardwood Cladding from QTD Fantastic product and equally good advice and service from the team at QTD Best Pete
Alan Hale
6741 reviews
N/A
4 months ago
Amazing products and customer service
An excellent experience from start to finish The sales team were so helpful when answering my many questions as this was my first renovation project I was overwhelmed with the cladding options available The sales team helped me choose the perfect product for my home Their knowledge and expertise blew me away just as much as the amazing quality of the timber I received I couldn t recommend QTD Ltd enough I absolutely love the way my cladding looks and my neighbours passersby are always complimenting the finished look So thank you QTD
Anonymous
6741 reviews
N/A
4 months ago
QTD showsite at Cedar Nursery
We have just started to work with QTD as a trade supplier at Cedar Nursery Cobham with featured products displayed on the oak barn including thermowood decking thermowood cladding and 3D wall panels It s a pleasure to deal with QTD the staff are always helpful deliveries reliable quality excellent - looking forward our future dealings
Stuart Scott
6741 reviews
N/A
4 months ago
Extremely happy with QTD Ltd from start
Extremely happy with QTD Ltd from start to finish - from friendly professional service to top quality product delivery - would definitely recommend 100 happy