Quadbikeswales Reviews

Return request ignored multiple times

Ordered item on amazon advertised as universal fit Didnt fit seller ignored all requests for return through amazon Had to spend 30 mins on support with amazon for them to force a refund their end

I am very disappointed about this shop

I am very disappointed about this shop Didn t expect that people try to play silly games like this Listing cheap to catch people to buy and then leave them in situation when i can t use it for travelling Description says you get bags and mounting material Got the bags and no mounting material Seller offered to send me a link to another ebay listing to buy them separately It took me a week to get this bags after number of calls and messages to this seller That was a proper waste of time

False advertising Zero customer service

I bought a tray for my quad bike that was advertised as Universal fit It wasn t When I complained I was told it would fit but would only secure with less than half the fittings would hang over the front of the quad invalidating my warranty and insurance and be dangerous to use I returned the item but after two weeks haven t received a refund They are also ignoring my emails I m having to issue a chargeback on my credit card Failing that I ll issue a court claim Total cowboy organisation with false advertising and zero customer service AVOID

Buyer beware

Buyer beware Ordered a Wessex flail mower from Quad bike Wales on 18th may lots of false promises that delivery was going to be made Nothing by 19th June Finally got hold of someone to cancel order Asked for a refund Still no refund on the 7th July despite calling and emailing Never answer the phone Never calls back And don t reply to emails This is not just a small 10 part it s nearly 6000

Bought tyre online 3 weeks later it

Bought tyre online 3 weeks later it hadn t arrive Didn t respond to my enquiries as to where it might be Eventually I rang the and then they lied during phone calls Eventually they cancelled my order and refunded instead of trying to solve problem Tried to blame DHL but even if they had sent it there is no excuse for ignoring customers concerns One man even said it hadn t been posted and would go and post it straight away

Shocking company that sends out parts

Shocking company that sends out parts that are damaged dirty and clearly returned previously Staff are rude especially Dan Thomas who lacks basic manners EDIT - original review left March 2023 and Quad Bikes Wales respond a year and a half later See your service has improved

6 weeks for a refund as parts was numbered incorrectly

Bought a brand new quad bike from this company Have sauced my parts from them as well over the years Bought a rear rack extender for the new bike I bought but it was labelled and numbered incorrectly by the manufacturer It was returned 4 days after the initial order and it s taken emails and phone call to be reimbursed 6 weeks after it being delivered back to them and my reimbursement was less postage when it wasn t me at fault Not a very good customer service I fear the people at the top are not so interested in their customers as their staff are

Great service

Great service helpful staff and my order arrived earlier than expected Thank you very much guys