Quealy Reviews

Estate Agents in Sittingbourne Kent Quealy Co

quealy.co.uk
2.87
15 reviews
Average Rating
Based on 15 user experiences

Rated 2.87 out of 5 by 15 Happy Customers

46.7%
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53.3%
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AI Review Summary Based on 15 reviews

Customer experiences with Quealy show a stark divide between positive and negative outcomes. Some clients praise the professionalism and support received during property transactions, while others report poor tenant handling and unresponsive communication. Issues with property conditions and high fees are also highlighted by dissatisfied customers. The overall service quality appears inconsistent across different interactions.

What customers love
  • Helpful staff
  • Great team
  • Professional service
  • Effective communication
  • Fast response
Common concerns
  • High fees
  • Poor handling
  • Unresponsive agent
  • Damp issues
  • Stressful process

Last updated 2 months ago

J

Let down

I was accepted over 2 other applications for a let property and signed the tenancy agreement the day after being accepted I had questions about the agreement which were not answered but due me really liking the place I signed the agreement I was then called 2 days later to say the land lord had decided to go with another tenant I was not given a reason why Issues with contract I had No information on length of contract e g 6 monthsHaving to pay 150 at end of tenancy for checking the property30 admin fee for a print of any documentsNot being able to change rent payment day to a day which is near my payday The experience really unset me as the flat was lovely and I feel let down for discussing the contract
P

My advice short and sharp steer clear

My advice short and sharp steer clear at all costs My daughter partner viewed a two bedroom house in Sittingbourne Kent Was shown around the property by a member of Quealy s They accepted the contract and duly paid their 1400 After several weeks in there new abode they noticed damp coming into the bedroom reported it to the letting agents a specialist duly arrived with the prognosis that minimal insulation and airflow were the problem This was given to Quealy s to sort needless to say nothing happened After six months notice was given and my daughter hired a rug doctor carpet cleaner to do a deep clean before handing the property back On the day of handing the keys back vacating the premises the same Quealy s operative arrived to do a closing inventory She mentioned to my daughter as she was going around the property that it was now in better condition than when they originally moved in and signed the place off Three weeks later a letter was received saying that in excess of 700 deposit was being retained because of the mould damp in the bedroom there was a hole in the net curtain the carpets were dirty scuff marks on the walls leaves had been left in the garden not taking into consideration it was February and windy and a charge of over 80 deducted for ONE LIGHT BULB to be changed as it had blown So my advice if you feel you have to do business with this company upon arrival take photographs of everything and document date stamp any anomalies or queries
A

Poor handling of tenants

As tenants in a property managed by Quealy we have been very let down constantly Whenever there have been any issues with the property such as a leak in from the toilet issues with electrics issues with tiling etc we have always been asked to attempt to fix it ourselves despite explaining that we are not qualified to handle these things nor are we under any obligation to do so Only after pestering multiple times will they start any process to get a qualified technician plumber etc out We were left with a leaky toilet for weeks before anything was done limiting our ability to use it It s not even just that they are lazy and slow to respond or do anything about any issues their staff are generally rude and condescending We had particular problems with Caroline and Stuart Reynolds They also conduct an inspection every 3 months We were at the property for 4 years you would think after a certain amount of time that we would be trusted with the upkeep of the property No letting agents I had ever rented through conducted so many inspections of a property How can you have quiet enjoyment of the property with so many inspections We attempted to end our fixed tenancy early and were informed there was a charge to Cover the cost incurred by the landlord when setting up the tenancy for the fixed term of over 200 including VAT This cost was not highlighted in our tenancy agreement or in any documentation we have signed at all nor was it present on their list of Tenants Fee s on the website Under the consumer rights act 2015 they are required to display a complete list of fee s on their website and this was not included Not only this but they attempted to take money from our deposit which were not valid We don t blame the landlord for any of this I suspect the landlord doesn t really know how poorly their tenants are treated by Quealy They are crooks who treat tenants poorly don t ever let through them
M

Quote for Marketing Property First Time

Quote for Marketing Property First Time Buyer Market inclusive of VAT 3750 Sold with Purple bricks Fixed Fee 1499 a saving of 2251 To be fair they came down to 1 dont pay more suggest maximum FEE reasonable 2500 inc VAT If you were happy with Quealy what did you spend your 2251 on Rentals performance unable to publish and ungradable
A

Awful as a lettings agency

Awful as a lettings agency great for greedy landlords They re absolutely landlord centered not caring about the issues tenants raise After more than 10 years of tenancy with two young children - paying the rent regularly and on time even during lockdown - a bit more cooperation and support was expected Had continuous problems with a poorly fitted front door and a falling apart shed what have been replaced only after moving out cold rooms extra radiator has been fitted after moving out mildew damp and condensation what continuously raised on visits Instead of helping sorting out the issues only council leaflets were given with silly advices and continuously asked they hope I don t use tumble drier or dry clothes indoor wintertime Lizzie the property manager even told that the problems caused because of poor lifestyle She s the rudest most arrogant agent with zero customer care - either in person or correspondence - and actual property knowledge experience After checkout she refused handing over any of the routine visit reports mentioning any of the problems raised saying she s not able to do so because of their admin system upgrade Sometimes she even sent me emails addressed to the landlords At checkout they even charged for smoke alarm batteries They insisted on the amount of deductions though the problems have never been solved or even cared Some support and advice was given on routine visits though by a different agent
M

Waste of time

Waste of time never get back to you I wonder how many properties could be let if they followed up leads
C

Save yourself the stress - AVOID

We purchased our house via this agent and it was simply one of the worst experiences to date Prior to offer all was well and they couldn t be more helpful however post-offer the agent assigned was rude entitled overly opinionated and quite frankly made our entire purchase a nightmare Quealy lacked key knowledge of the property we were purchasing which caused quite significant delays in the process Not only did this put our sale at risk but they made us to feel this was our fault by an agent that was unhelpful unknowledgeable and who simply didn t listen - as a result they have negatively impacted my overall health how can this be acceptable Communication was an ongoing issue and so many times I would write a response and delete it through fear of not wanting to make the experience worse on reflection I now recognise that wasn t possible Even on the day of completion finally they caused additional and undue stress which simply wasn t required I could go on but it s just too much to write and as said this experience has already been stressful I now just want to forget it Our viewings were the best aspect - the chap was lovely Another minor aspect it s the first time that on purchasing a new home there wasn t a welcome card which given the ongoing issues caused was unexpected
P

I viewed a property for sale with

I viewed a property for sale with Quehly Co I made a cash offer over the asking price Quehly called me the day after offering me other properties I politely explained I was only interested in the property I bid on the agent then told me the property was sold However the property was still showing for sale on their website Zoopla and Rightmove I rang them on a different number with a false name and requested a viewing the property was still for sale obviously I can only assume they did not want to sell to a cash bidder I note they are also a Mortgage broker read into that what you will Acting for themselves not the vendor I wouldn t go near them if you are selling a property they are not giving the vendor all bids made
R

Great agent Working tirelely with a professional approach

A great agent and team in particular Annabelle who worked professional with tenacity and empathy Despite a number of unexpected difficulties and issues further down the chain she tirelely worked to get the transaction to exchange of contracts Highly recommended
M

The company handled my purchase of one

The company handled my purchase of one of their properties with high level of professionalism and support throughout the process Sophie Murphy and her team were amazing and I am more than happy to recommend Quealy to anyone

About Quealy

We are the trusted estate agents in Sittingbourne Kent and rated in the top 5 of property agents in Kent for a reason Contact us for all your property needs

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Frequently Asked Questions

Quealy & Co offers property sales, lettings, rentals, property management, and mortgages.

Quealy & Co is based in Sittingbourne, Kent, with offices in Minster, Sheerness, Faversham, Walderslade, and Rainham.

Quealy & Co has over 34 years of experience in the property industry.

Quealy & Co has been named 'Exceptional Estate Agents' for five consecutive years and holds the Feefo Platinum Trusted Service Award (2021–2025).

You can contact Quealy & Co via phone or email at [email protected] to arrange a free property valuation.

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About Quealy

Estate Agents in Sittingbourne, Kent – Quealy & Co

Quealy & Cois an award-winning estate agency based in Sittingbourne, Kent, with over 34 years of experience helping people buy, sell, and rent homes across the region. Recognised for outstanding customer service, the agency has been named “Exceptional Estate Agents” for five consecutive years in The Best Estate Agent Guide and holds the Feefo Platinum Trusted Service Award (2021–2025), reflecting consistently excellent customer feedback.

Operating from a hub in Sittingbourne, Quealy & Co serves a wide area across Kent, providing expert support in property sales, lettings, rentals, property management, and mortgages. The team is committed to guiding clients through every stage of their property journey with care and professionalism.

Proven Performance and Recognition

  • Rated 4.8 out of 5 stars by over 544 customer reviews
  • Ranked in the top 5% of UK estate agents by The Best Estate Agent Guide
  • Recipient of the Feefo Platinum Trusted Service Award (2021–2025)
  • On average, sellers achieve higher returns when working with Quealy & Co
  • More than 500 properties managed across Kent

Local Expertise with National Reach

Quealy & Co offers free property valuations and tailored advice for buyers, sellers, and tenants. With a customer-first approach, the team ensures minimal hassle and maximum convenience, whether you are moving home, investing in rental properties, or securing a mortgage. Staff are available 24/7 to answer questions and provide support.

Branches Serving Kent

The agency’s local presence includes offices in Minster, Sheerness, Faversham, Walderslade, and Rainham, ensuring accessible, personal service across the county. Each branch works under the same core principles of integrity, transparency, and professionalism.

Why Choose Quealy & Co?

Buyers and sellers alike benefit from expert guidance, accurate property valuations, and focused marketing strategies designed to achieve maximum value in minimum time. Tenants gain from attentive property management and thorough rental support. The team’s combined experience and awards demonstrate a consistent ability to deliver results.

Stay Informed

Quealy & Co regularly publishes property market updates, home-moving advice, and insights into local property trends. Recent topics include summer selling tips, home mover mortgages, and market conditions for July 2026.

For a free consultation or to arrange a property valuation, contact Quealy & Co in Sittingbourne by phone or email. The team welcomes enquiries from anyone looking to buy, sell, or rent property across Kent.