Quintoandar Reviews

Fraudulent Thieves Avoid This Company

For 18 months this company has deducted the non-resident tax from my rental income BUT they have not paid it to the IR This is after they insisted on deducting it before I paid it directly myself They have promised me for many months to look into this but nothing Even one of their employees said they would not trust them with their money They even refuse to talk to my accountant who is also a professor of law This has been so shocking and so stressful Be warned

Good luck if you have time

The automation system is not up to par their phone number doesn t work in the USA the customer service chat hangs up on you for no particular reason However they always charge their fee no matter what Small Town They have no consideration for customer service never respond to any attempts to communicate with them Good luck if you have time to deal with them

Completely disorganized

Completely disorganized They make payments to wrong accounts accounts not in the owner s name accept proposals without the owner s authorization and communication is practically impossible You can only talk to them through the app emails don t work and the staff lacks the training to handle or solve any problems Multiple 90-minute chat sessions only result in protocols that lead to no effective solutions Terrible Better to opt for a traditional real estate agency

They are ignoring the contract

I rented a property that was in very poor condition There were many issues mainly electrical and plumbing as well as problems with the flooring Many things posed a risk of causing injury I made several improvements to the property including painting installing window screens and putting in vinyl flooring Now upon terminating the lease they want to charge me for these improvements including the window screens and are claiming that the floor is dirty even though I hired a cleaner to clean it after I moved out When I rented it it was absurdly dirty much worse than when I left and the walls were filthy but I painted them and they look brand new It s already absurd but I could have easily removed the improvements I made to the property I didn t remove them when I left so that the property would be in better condition than when I received it In the rental contract clause 18 states that upon returning the property in case of termination with the property in a different condition than at the beginning of the contract the tenant has 7 days to make repairs otherwise the management company can handle them But I was only given the second option as they want to charge for the improvements while keeping them The company acted in bad faith by wanting to keep the improvements and charge a penalty for them meaning they didn t give me the option to remove the improvements I addressed all the issues noted in the inspection meaning I undid the improvements within the 7-day period However they are still charging for repairs that have already been made which makes no sense since the repairs have already been completed The clause regarding returning the property is clear Property Return The Tenant must notify the Management Company in advance to conduct an exit inspection to confirm the property s vacancy and return in the same condition it was received If the Tenant does not return the property in the same condition excepting natural wear and agreed-upon improvements repairs between the parties they will have an additional 7 days from receiving notification to make all necessary adjustments If the Tenant fails to complete all necessary repairs within this period the Management Company may perform the repairs replacement of items as described in regras-locacao-431564 devolucao However you seem to be ignoring this clause as I was never given the option to address the issues myself which I should have been able to do within 7 days Even after I resolved all the issues identified in the inspection on time you continue to charge me for repairs that have already been done Finally you re charging me for these repairs through email phone and every possible way Moreover somehow you managed to obtain my father s cell number which has a different area code and are charging him as well using his phone number You need to cancel this illegal charge for the rental repairs as I have taken care of them myself not you And you cannot charge my father through his phone number and I don t know how you obtained it