Rad-global Reviews

Make sure you really want what you order

Make sure you really want what you order otherwise you ll be out of pocket when it comes to returns I placed an order for four t-shirts two for me and two for my partner As with any online order it a non-tactile experience and you re purchasing purely based upon the imagine and a size guide which as we all know rarely give you any idea of the actual product fit This order had t-shirts in different colours and sizes and the plan was to return what wasn t suitable Now here s the fun part You place an order for multiple items which is processed as one order but if you return multiple items from said order each item is handled separately R A D charges a 4 99 restocking fee so if you return multiple items you pay a 4 99 restocking fee for EACH ITEM The returns policy does say that there is a restocking fee but at the time of writing this it states nowhere that it s for each individual item I ve bought a fair amount from R A D since they first launched but I won t be buying from them going forward Boo to you R A D

Beyond awful RAD customer service is some of the worst you ll experience

Beyond awful 0 out of 10 if possible I ordered new R A D CrossFit shoes I have bought from RAD before and had no issue The shoes came and when tried on there was a horrible piece of plastic in each heel slicing into the back of my heel Clearly this wasn t right as my previous pair were perfect Low and behold the customer service is shocking 1 reply from them out of 8 emails of trying to get through to them to rectify the issue Online it says you can either get a refund or new pair sent to you They only offer a refund The reply I got was rather catty and I m certain that if I send them back I won t receive my money back This has completely put me off buying from RAD ever again

Waste of time

I would give them a zero if I could Their buying experience is horrible you cannot get anything This is the second launch where I attempted to purchase some shoes Everything was crazy from selecting a size adding it to your cart putting your info in and putting your credit card info in and when you finalize the purchase it kicks it back and tells you sold out All in like 20 or 30 sec Freaking horrible and they have the nerves to say they use the same shopping cart system than Nike or nobull No you don t I buy shoes from Nike all the time and my purchases are secured during the process I am done with them many other options out there

If I could give this company a zero I

If I could give this company a zero I would I ordered 2 Christmas presents for my son in November today is December 19th and it said on 12 1 it shipped When you track the shipping only a label was created but FedEx never received the package I have emailed them 6-7 times and they keep saying they will check on it I have asked for a refund so I can buy him something else and they won t refund me Terrible customer service and I think it might be a scam

Black Friday Event

Black Friday event They wanted to do something different and make it available to all europe but in the mean time penalised their UK customers They made me pay 30 for delivery which wasn t even express 3 weeks then I had to pay and extra 47 in customs charges because they were shipped from Spain I tried to speak with RAD and they was so rude and unapologetic I tried to be nice and calm as these pair or trainers now cost me 220 She just spouted company jargon at me and was very condescending I willNever shop with RAD again

Horrible

I ordered the DBE poster on 04 11 2024 and STILL have not gotten it They won t respond to emails-just a generic it will take 1-3 business days and still on 05 07 2024 the situation has not been rectified I still don t have a poster I still don t have a refund just a headache from dealing with this I don t want to eat the money but as its going it looks like I m going to be out both product and money

3 weeks delay without any info

I would like to share my experience I placed an order n 45868 on 25th of June There was absolutely no update about my order until today so it was already 3 weeks without any response and I am really scared I was thinking that ordering from official company will be much better than from Rogue Europe but the opposite is true I am expecting that R A D will let me know ASAP Hopefully they will do something

As durable as a piece of feta cheese

Received the RAD ON 3 CrossFit trainer as a gift a month into use the mesh ripped from only light indoor exercise the rips just got bigger and bigger and now are unwearable All I ve done in them is normal light gym work Very disappointing as they are comfortable and the sole is great quality However I cannot recommend as they are about as durable as piece of feta cheese Unfortunately there support team didn t help me as I d have happily taken a replacement as these must be faulty

No stars would be better - very rude and condescending customer service

If I could give no stars I really would Purchased My partner purchased a pair of trainers for me as a present to complete my first hyrox event in he is an emergency service worker and has the pro account therefore he is entitled to a discount code He purchased these shoes for me When the trainers arrived I wore them and they were very uncomfortable I thought this could be due to them being new I wore them plenty of other times and they were still uncomfortable to the point I ended up getting plantar fasciitis I then sent an email to the RAD customer service and explained this and asked if something could be done due to me not being able to wear the shoes anymore they seemed more focused on the fact that I emailed rather than my partner than the actual issue with their shoes being uncomfortable I explained my partner got these shoes he paid for them for me as a present they again sent email moaning about the fact that he used the discount code to buy me shoes I explained to them I was also an emergency worker and that it didn t make sense having two pro accounts and that I don t see the issue as he is the one that purchased the shoes for me as a present and that he used his discount code however they focused on this rather than trying to help me with my return and simply refused to deal with ie because he used the discount code for me I explained I don t understand what difference that makes to the point they then send a very rude and condescending email back saying I don t know how many times I have to tell you which is very rude me uncalled for there suppose to be a business and they are speaking to their customers like this and aren t willing to help at all From reading other reviews it is clear that they are just rude and condescending business that don t help anybody with returns or anything else If they continue to speak to their customers the way they do and be as unhelpful as they have been they won t be a business for much longer Wouldn t recommend these shoes not only are they uncomfortable their customer service is poor and I won t purchase ANYTHING from them again Don t bother