Railair Reviews

Website is useless most of the time As well as timetable

Website is useless most of the time 1 Sometimes they just block certain dates so you cant buy tickets 2 Sometimes they sell you tickets and then bus driver says its not valid so you need to ask for refund3 When you submit that refund claim website stops working error 403 They tend to skip certain rides night ones 03 49 so you might miss the plane If you ask for refund they will tell you you have used the ticket so its not possible Who cares if you miss the plane Positive thing is that SOME of their drivers are polite

The coach that travels from Guildford to Heathrow Guildford

The coach that travels from Guildford to Heathrow and back from Heathrow to Guildford is very late and unreliable We used this service on 3 December 24 waited for the coach leaving at 06 59 hours arrived nearly 8am All of us the passengers were frustrated and freezing waiting outside for over an hour On my way back from Heathrow was even worse The coach to Guildford was almost two hours late What such unprofessional service Please improve your service especially coaches leaving from Guildford to Heathrow also a few drivers were quite rude to passengers Drivers need proper training in dealing with customers especially the elderly Thanks Jeannette Thomson

NEVER WASTE HERE YOUR TIME AND MONEY

They have changed my schedule 2 times and now it has been managed that I am too late to get my first plane and too early to take the bus when I come back and they almost ask you for a DNA test to ask for a refund good luck with that if you want to throw your money better buy the lottery it has more chances to be profitable The point is I will have probably to take a taxi or a train If am lucky but nobody ensure that I am going to sleep at my place when I come back this situation stress me and ruin any chance of going for a weekend out to relax so if you want to relax and don t have to care about mishaps NEVER WASTE HERE YOUR TIME AND MONEY

I do not recomand never reliable and

I do not recomand never reliable and all coaches damaged they are a danger for the streets no heating always late I have being waiting 2 hours and the coaches where at the wrong terminal I hope you will go bankrupt

Dreadful company to deal with

Dreadful company to deal with Will find alternate methods next time

1 30hr and the bus still didnt turn up

Disgusted after waiting 1 30hr just for it to not turn up Every 20minutes Wth is that Don t give fake promises if you cant keep them Waiting all the time in the cold just to end up taking a taxi This was in terminal 3 at Heathrow 28th March from 17 30 to 19 00 Not a bus to Reading to be seen Guildford and the other buses came and went but the one I needed no sight Feels bad when u just wanna go home after 14hrs flight

Unreliable service

I had a terrible experience with RailAir I waited over 40 minutes for the bus which never showed up despite having bought my ticket in advance I had no choice but to take a taxi which cost me extra To make matters worse RailAir refused to refund my ticket This is completely unacceptable and very disappointing I won t be using their service again

Great experience

Great experience Booked the ticket upfront waklked out in Heathrow and 10m later the bus arrived Friendly driver clean bus ran on time Really good and cheaper than the trains

Reliable bus with wonderful drivers

My experience with railair has been overwhelmingly positive I only travel to Heathrow with RailAir They are reliable and the bus drivers are the nicest and most helpful I have ever met The only annoying part is that they don t serve terminal 4 which requires a transfer via another bus