Railbookers Reviews

Railbookers is happy to keep your w their bogus insurance

Railbookers is unfortunately very inflexible and more intent on keeping your money than providing good service to their customers My older parents booked a cross country train trip in May of 2024 and paid 600 to insure their investment since they are in their 80 s My dad fell ill a couple weeks before the trip and was hospitalized and had to cancel They had bought the trip insurance thinking they would be reimbursed in case of an emergency The expected refund was denied 3 months later after having to go through a runaround with AAA and Railbookers The bogus insurance gives you an EXTENDED CREDIT but no refund which won t be much help to my 86 y o father I booked my own trip independently to travel alongside my parents directly with Amtrak and received a full refund instantly Save your money and book the trip on your own Unfortunately Railbookers is not looking out for their customers and is taking advantage of people with their small print

Save money and book on your own

This was our first time buying a travel package from an agency instead of booking everything separately ourselves I figured since these companies book in bulk it might be a better deal than us booking ourselves This was not the case We were charged over 6100 for a trip that booked by ourselves paying full retail with no discounts would have cost us 4600 When it came time for our trip there were some necessary adjustments due to a forest fire in Jasper We did not get to go to a sight seeing trip to experience the Icefields Parkway Discovery Tour which cost 340 CAD per person on the Brewster Tour Bus Also we did not get to experience a Gondola Ride in Lake Louise I thought we would certainly receive a refund for these things we had already paid for It has been 6 weeks since we returned from our trip and our travel agent has been working diligently to get a refund to no avail Although we had a wonderful time in Banff Alberta as well as a delightful train trip on the Via Rail I will not book with Railbookers again The communication through the entire process was quite difficult Several times agents said they would get back to either myself or my travel agent and did not follow through I am quite disappointed in our first vacation package experience Although I would love to travel on our own back to the beautiful Alberta Canada area

Railbookers RUINED Our Honeymoon

We chose Railbookers to plan our honeymoon a once in a lifetime trip for us expecting a seamless worry-free European adventure Unfortunately the experience was far from what was promised and we were left to handle multiple issues on our own and pay more than double for travel and tours that we already paid Railbookers to take care of for us due to their lack of proper coordination and communication To begin we booked an expensive overnight luxury train from Munich to Milan The train was canceled a week before departure but Railbookers failed to notify us leaving us scrambling to find an alternative way to Milan The experience was miserable and set the tone for the rest of our trip In Milan we were excited to see The Last Supper painting only to discover that the tour Railbookers booked wasn t even offered on Fridays the day of our reservation We missed out on this iconic experience entirely Next the train from Milan to Venice had departed days ago but Railbookers failed to mention this to us so by the time we arrived at the station we had to once again figure out how to reach Venice on our own In Venice our arranged water taxi guide never showed up to take us to the train station This forced us to hire and pay for another water taxi to avoid missing our connection While the train to Rome went smoothly the issues didn t stop there Railbookers gave us the wrong address for our hotel sending us on an exhausting uphill trek over cobblestone streets with all our luggage in tow before we finally found the correct location To make matters worse the tour they booked for the Colosseum fell apart when the guide failed to show up We had to purchase another set of tickets on the spot if we wanted to enter The only bright side of our honeymoon was that Railbookers didn t handle our flights At least we could count on arriving in Europe and returning home without incident The fact that this small comfort was the best part of the honeymoon is sad to say the least Railbookers completely failed to deliver on their promises leaving us frustrated and stressed to the point of tears during what should have been one of the most memorable trips of our lives It got to a point where we thought Railbookers was ruining our honeymoon deliberately We couldn t help it but we were sobbing every time Railbookers botched another travel arrangement or tour that we would never get another opportunity to do again We in no way have the means to be able to travel like this as the trip was a gift from our parents so for our once in a lifetime honeymoon vacation we were angry and distraught that we chose Railbookers We absolutely cannot recommend this company and strongly urge others to think twice before trusting them with your travel plans

As a Travel Agent and partner of

As a Travel Agent and partner of Railbookers I have enjoyed the wonderful reliability professionalism and affability of one of their top tour curators - Andrew Evans Andrew has consistently created and delivered trips that even the most seasoned travelers delighted in He makes it look easy - and is a delight to work with Highly Recommended

Service went above and beyond

Excellent experience If it wasn t for the help of the customer service reps and management I would ve been out the whole cost of my vacation But even though they had no obligation to they went above and beyond to help me save my trip and even helped me customize it to better suit what I wanted to experience Top tier support from customer service sales and management all in one call Special thanks to Denise and Christina You can bet I ll be booking another trip

Excellent service from Su Rao Jones

Su Rao Jones has been excellent in organising every aspect for a trip for my employers Nothing has been too much trouble for her After many consultations and amendments to the original itinerary she managed to incorporate them all I am very grateful to her for her knowledge and patience