Railpen Reviews

Genuinely believe they ve deliberately

Genuinely believe they ve deliberately designed a bureaucratic management system to slow down the decision making process allowing them to hold on as long as possible to your money and squeeze every ounce of interest possible for their own coffers before releasing it to where it rightly resides

I live abroad in Netherlands

I live abroad in Netherlands I know it s not a lot compared to some others but I ve been waiting for months for my pension They write to me saying they need more info I call and they say it s a mistake as they already have all the info they need A month later we go through the same process This has happend Four times I don t know what s going on The person on the telephone says he will instruct Admin to speed up and guess what I get another letter so I call and guess what they say they have everything it must be a mistake I have terminal cancer and I would just like to enjoy a little bit of my pension before I go I m at my wits end It s a tiny tiny pension Why are they doing this

Non payment of pension

I ve now been waiting eight months to receive my pension payment from Railpen I live overseas in Australia and it has been extremely challenging getting information as to why my payment has not yet been made All I want is a truthful and informative response as to why the delay and if payment will ever be received

Incompetent That s being kind

They are terrible It took nearly a year to get my pension released - I ended up phoning them every two weeks to be told it was in the system just waiting sign off I would get the paperwork soon Constantly Nothing happened until I threatened to take them to the Ombudsman suddenly I had my paperwork within the week Now 2 years later and I ve found myself overpaying in tax a 4-figure sum because my first 2 years pension went through in 1 financial year HMRC have informed me that they can t make any changes on my say-so they need an Earlier Years Adjustment from the provider Fair enough I raised this with Railpen it took them 3 months to come back to say it s nothing to do with them I need to sort it out with HMRC myself I replied with copies of the communication between HMRC and myself no response This time I am going to the Ombudsman

Absolute joke of a company

Absolute joke of a company They require 10 working days to even acknowledge an email let alone action it Applied for my pension on 17th March this year it s now 22nd May and NOTHING They ask for the same information time and time again and deny receiving it How much money is this company making by delaying pension payouts ABSOLUTE WASTE OF SPACE I ve never spent so much time on hold with no result Pathetic customer service

My dad passed away in June 2024 and was

My dad passed away in June 2024 and was policeman for over 20 years with the transport police We use the tell us once service as recommended by the registrar when registering dads death After 2 months we heard nothing from them I rung to ask them whats happening and they said they are a private pension company and hadn t been informed I informed them and asked them to process the outstanding pension claim for my mum now a widow as of June first thing they did was send a bill demand for an over payment and say they wouldn t process the claim until the over payment was repaid THEY ARE SITTING ON A POLICEMAN S PENSION FUND WORTH THOUSANDS OF POUNDS The correct way surely is to process the claim and give options to the widow to pay back the over payment once they know their entitlements I cant get hold of anyone at their registered numbers and sent emails registering complaints and still not had a reply DAD WOULD TURN IN HIS GRAVE SHAME ON YOU

DO NOT INVEST WITH RAILPEN

DO NOT INVEST WITH RAILPEN I joined BTP and left within two years Three of my colleagues did the same All three were given the option of there contributions back or to transfer the pension elsewhere Myself being the only female was offered only to transfer my pension within three months or lose it I have nowhere to move it and was told I would simply loose it HELLO You have taken 300 a month from my salary up until the day I left This company is making a massive profit spending my hard earned cash Furthermore I believe it is an expansion of the sexist discrimination I recieved whilst serving I cam evidence my colleagues payouts and the difference in the service recieved and find it shockingly appalling I am not surprised by the other reviews I am now looking to start legal proceedings against railpen Please read all the reviews before you agree to contribute a penny Absolutely disgusting company

Totally incompetent

Totally incompetent like others on here they were appointed by a previous employer I received a letter saying my pension would be paid within 10 days after the 10 days I phoned only to be told that it hadn t been put through and it would be another couple of days a week and a bit later I m still waiting - my advice if you have a pension pot elsewhere and are able to transfer do so before you need the money to ensure you get access to it Forgot to say they LIE constantly - do not trust them

Incompetent

Because of their incompetence they have lost me 8K in tax free income and around 1500 per annum in pension payment My projections were higher at 60 but lower at 61 and I ve had a pay award I had put my claim in good time even resubmitting forms that I had already completed Was told everything was in order Now I have to initiate the process again and it can take up to 3 months to complete Wait nearly 40 years to claim incompetence is not the word I really want to use