Raisin Reviews

Iack of meaningful contact

I could not log on this morning so changed password it did not work either Cannot try again for 24 hours Tel contact is a joke no reply to emails no response

NO TIMELY RESPONSE TO CUSTOMER QUERIES

NO TIMELY RESPONSE TO CUSTOMER QUERIESI have been trying to get a response from their customer services team for over a week as to why my deposit has not been processed by the downstream bank A good application experience has been impacted by the complete lack of response to my mails from within the raisin app and externally via email

They dont respond to emails I suggest

They dont respond to emails I suggest before anyone opens an account send them an email and see how long they take to reply Will gives a very good indication how they will deal with problems when they occur

Utterly shocking

Utterly shocking Got an email to say an account had matured and funds were in my account Logged on to see the maturity processed but no cash Phone line says leave a message but no voicemail facility Email goes unanswered

Suddenly closed account after almost 2 months still not fixed

They said because of a manual mistake my account has been deleted They ve been working to restore it since start of December and it s still not restored and my money is nowhere to be seen

Interest rates not worth the hassle

I regret ever hearing about Raisin Bank Their whole cumbersome operation hinges on inadequate customer service You cannot talk to anyone if you have a problem My experience to date has been nothing short of frustrating Money has gone missing Investment for six months was confirmed for 12 months The worst part is that there is NO ONE to talk to The only number they give on their website 016862651 invites you to leave a message then cuts you off before you can If you have questions to clarify or need advice UNDERSTAND that you won t get it Their whole operation is a joke and a very bad one at that The interest I ll earn can never make up for the amount of time and energy I have wasted chasing them for answers to questions they have yet to respond to

Do not care about customers

Customer service number just hangs up Very slow to respond to emails Would not accept proof of address Takes forever to sort anything out The video sign up staff were very abrupt and just hang up before you can ask any questions Raisin do not care about there customers

Problems with Raisin ie

In the process of trying to open a deposit account with Raisin ie Having gone through the Identification procedure and bee told that it was OK the website is still asking me to complete identification They are asking that money be transferred despite that Money can only be transferred from a reference account yet there is no tab to check My Data in My Account Have sent messages to no avail Have telephoned which is just a recorded message with full mailbox There is a strong need to proceed cautiously with these people