Rapanuiclothing Reviews

Excellent friendly customer service

Excellent fast customer service response to a refund query an email from a real friendly person called Helen I love Rapanui for their ethics can-do approach to using sustainable fabrics if I hadn t bought a plastic-based swim robe years ago I d buy a sustainable one from them Thanks folks

Great customer service quality

Had a slight delay with the delivery but when I contacted them about it they were really responses and fast tracked the shipping so I had the delivery in time for when I was due to go away which was very generous Clothes are lovely and great quality can tell they will last a long time will definitely shop here again

Love this brand

Love this brand good quality ethical clothing I also love that you can recycle items when they are no longer wearable Been shopping here for many years and rarely had to contact customer service but when I have they have been really helpful

Great company Customer Service

Lovely clothes great quality Customer service is prompt and extremely helpful Helen helped solve my issue in the same morning I emailed them

I love Rapanui s t-shirts

I love Rapanui s t-shirts I ve ordered many and they ve all been great apart from one that I didn t follow the washing instructions for The design began to peel off and despite it being several months since it was purchased they were good enough to replace it for me Great customer service and I ll be sure to follow the washing instructions in future

Great customer service

After contacting Rapanui to chase my order their AI assistant passed my query to a Customer Support person who intervened got my order dispatched today Great service thank you Helen

Great company with excellent customer service

Rapanui are a great company with an excellent ethos Their customer service is excellent - they are very responsive and resolved my query in less than an hour from when I emailed They even followed up personally to let me know my refund had been processed Highly recommend Thanks

Great ethics products and service

Fantastic company who make very high quality clothing from natural materials and for a great price I have purchased their products many times before especially their T-shirts flannel shirts and jumpers For the first time ever I received an item with a quality issue After contacting Helen from their customer services I was sent a replacement item by first class post this arrived the very next day 1st class post service and products Customer for life

What a great company

What a great company Their clothing is of the highest standard but their customer service is second to none Due to a technical glitch on their website I did not get an advertised discount at checkout It was easy to contact them on line and I received a reply very quickly Helen who dealt with my concern was very helpful passed the issue to the technical dept and arranged a refund straight away