Rapid-shipping Reviews

This company is a scam

Be very careful about this company I called them for a shipping quote and they were the cheapest around Matthew said he would email me the quote He never did I tried calling multiple times to chase up on this quote Different people picked up the phone and I left multiple messages but Matthew never got back And neither did anyone else Today I find a 20 charge to my phone bill for all the phone calls on the 0845 number I used to call Rapid Shipping Apparently Rapid Shipping charge a service fee for you to call them This company sounds like a scam that is making money not off being freight forwarders but off the service fee they charge on the multiple calls you make to them

Please do not use this company

Please do not use this company I had a shipment to Abu Dhabi Everything arrived aside from a case that had many expensive clothes but more sadly my photo albums of my children I had to keep contacting Matthew at the company but no response for a couple of weeks Then he did email saying that he admitted fault as the case was collected from my address but never arrived to the port He offered to pay me directly rather than going through the insurance which I would of been happy to do I calculated the cost to be 1500 75 arrived in my account He has refused to reply back to my messages ever since Even in response to asking for the insurance details Gutted Worst company I could of chosen My colleagues all had normal experiences Feel so let down

After I send them 220 for trainers

After I send them 220 for trainers this was there response They are a scam company Hello there I have just spoken to my company accountant and he has informed me that the payment hasn t been received this has happened before In order to solve this and ship your item we require the payment to be sent again with our faster payments reference 1111 once this payment is completed we will receive both payments sent by you and I will issue a refund straight away please can you send your sort code and account number so I can set up the refund now

DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY Shipped household goods to Dubai So much stuff was broken When it was unpacked it was clear nothing had been packed properly hence so much damage Emailed Matthew to complain no reply List of items broken 55 inch curve tv screen Large clock Glass tray - clearly damaged whilst packing as broken pieces were wrapped separately Dressing table - mirrored front and sides smashed Black chest of drawers - damaged Grey chest of drawers - damaged and badly scratched Mattress soiled - disgustingly so Plates cups serving dishes Picture - frame and glass broken 2 large bathroom mirrors - corners snapped off Black glass table - smashed into thousands of pieces Standard lamp - leg broken Every lampshade - 7 of them bent damagedOH AND THEIR SHIPPING TIMES OF 6-8 weeks is incorrect Took 3 months

Very Costly Calls

I rang for a quote as Peru was not on their drop down list though the text said they shipped to Peru I got an answering machine and I was on the phone 18 seconds This cost over 60p needless to say I won t be calling them back A respectable company would not want to lose customers this way I would avoid them

Disgusting customer service

Matthew winter what an arrogant and rude man Started off very helpfully but then asked a question on pricing as it seemed higher then other companies The response I got was disgusting to be honest Definitely wouldn t reccomend I even have the screen shots of the replys from Matthew as it appears they don t like poor feedback Love the response below I NEVER asked you to break any law I simply asked about your pricing policy Sums up your company really And now HAVE edited for a second time what a cowboy company DO NOT USE

Very poor customer service

As the previous reviewer has stated this company start of very helpful and then service goes down hill very rapidly they don t reply to emails or phone call We had the shipment sent by another company transglobal express and it was cheaper and sorted out in a couple of days much better service all round

I have been waiting for a quote for

I have been waiting for a quote for three weeks and despite calling Mathew back four times I am still to receive a call back or a quote It s like they don t need the business

It s the worst company I ve delt with

It s the worst company I ve delt with and your items are not safe in their storage they only communicate with you on their own term their customer service is worst and don t even try to make an effort to communicate effectively through at least a phone call They have disposed all my items which are worth thousands of pounds with no proper warning period at least or even a protective procedure like fine charge extra for example if there were delays of any sort before deciding to dispose people s storage items I am so upset that I lost all my belongings due to lack of communication or even a proper warning period or at least a fine before deciding to dispose my items like they were nothing