Rapidmedicalsupplies Reviews

Very disappointed

Very disappointed The Company s profile brings up a Google rating of 4 7 stars I cannot even write a Googke review for them And therein lies the deceit I purchased a knee mobility scooter for my wife after her bunion surgery The reviews spoke of prompt delivery which is why I went with them Thinking it would reach me in 2 days Two days later when I inquired the responses were pathetic UNTIL I took up the matter with PayPal Then I got a very quick response from Shane who apologied and said the packaging was damaged and hence it was still sitting in the warehouse Left with the option of cancelling the order or going to a new company I said okay if they sent it quick Because it was a Friday it arrived 4 days later So in total 1 week Very UNRAPID medical supplies Now after assembly turns out that the scooter is lop sided ie it only sits on 3 wheels never on 4 wheels From the staff who I tried to correspond with it seems like a common defect They have given me the address of a service provider in Melbourne which is about 60 km away from my place Who could have a look at it I would not recommend buying any mobility items from this Company

Unreasonable Wasteful Company with Poor Service

We ordered crutches for my daughter once they were received we no longer required them We didnt open the packaging and asked to send them back for a refund We were refused I reached out a few times to attempt to resolve The so called Customer Service team hid behind their T C s and refused to come to the party This is a wasteful company that offers awful service I wont purchase from them in the future that s for sure

The Customer Service is deplorable

The Customer Service is deplorable I ve had no responses to 4 phone calls and messages and 3 emails This company has a lot to learn

Absolutely pathetic service

Absolutely pathetic service I paid same-day delivery yesterday which is 26th November I ordered it at 7 am by 9 pm It was still not here I have phoned you several times left messages Emailed been on the chat had no communication no response and no order so therefore I will never recommend you you re the worst unprofessional service that I have ever experienced you are truly pathetic

Ordered 20 RAT tests

Ordered 20 RAT tests Arrived 13 12 expire 11 1 2024 Useless

Warning Terrible Service and Inferior Products

Warning This is a disreputable company that preys on the sick elderly and vulnerable Sold me a piece of rubbish that never worked and took over 10 days to arrive in Sydney for 3 times the price of a far superior product from Amazon that was delivered the next day I sent Rapid Medical Supplies many emails explaining how disappointed I was and to please refund my money all emails were ignored because when I eventually got a reply it simply said they had sent a replacement product which I no longer need and certainly don t want As they proudly display a misleading Money Back sticker on their website I felt totally ripped off I tried to call repeatedly but every time I got a prerecorded message telling me to email them for a quick response Terrible service

Did not allow return of brand new product

I bought a commode from them for my elderly father Before it could arrive my father was sent to the hospital for palliative long term stay and we did not need the commode anymore The company refused to accept a return even though it was entirely unused and we had not even received it I appealed a couple of times but to no avail It was more than 500 and zero customer service

Deceptive

I purchased 10 lollipop RAT tests and when they arrived 19 January 2024 they had an expiry date of 5 March 2024 When I contacted them about this they said that it was shown under key features When I looked again it was but on the last line If they expire that quickly it should have been clearly shown in the product header not hidden under detail that few people will read to the end of I will never use this company again as I consider their conduct to be deceptive and dishonest

1 month expiry on RAT tests

Bought covid rat tests end of November they expire January No response to messages or emails Would not trust this company at all