Expert Conveyancing in Morpeth Residential Commercial Services
Based on authentic user experiences
Arthur Banding
6735 reviews
N/A
5 months ago
Simple do not use this company
Abysmal service from start to finish Don t let these cowboys ruin your purchase too Unfortunately Raw Clark came recommended to the venders from William H Brown however the service we the buyers the venders have received on their behalf has been atrocious It should of been a straight forward sale we where first time buyers with no chain moving into a property that the vender was selling so she could move into assisted living The seller already had accommodation sorted before we viewed the property We saw it on the 28th of February and put an offer in on the same day that was accepted A couple of weeks later solictors where instructed Fast forward to July and 5 months had now passed with no update We had 13 outstanding enquires that where brought to their attention on the 1st of April and an addition 5 from May Baring in mind this was now July they hadn t even looked at our files Our solicitors now had to instruct the venders to pay indemnity insurance as RAW Clark still hadn t got back to us regarding an outstanding enquiry which was brought to their attention in May Can you imagine been that incompetent you have to make your own client pay indemnity insurance so you don t have to do the work that you was instructed for With just 8 weeks left before our mortgage offer expired they continually ignored the emails from William H Browns email explaining our anger and frustration It was now the 11th of august and it was brought to our attention that a management pack was required for the sellers onwards purchase when I rung my solictors they told me this should of been done months ago Alan Tulip the c e o of RAW Clark then promised us we would have a moving date by Friday the 20th which we didn t and we never heard back from him again On Tuesday the 31st of august we was informed we would be exchanging on Friday the 3rd of September By Wednesday the 1st of September we was told that we are no longer moving as Raw Clark are awaiting a signed transfer from the sellers even though a few hours earlier we had paid our deposit and was in the process of sorting home insurance When I spoke to the sellers regarding this they wasn t even aware they was suppose to be moving on Friday and hadn t been told by the solictors So the 3rd comes and after telling us we re not moving they expected us to still be moving I know right They told our solicitors that we re not moving but William H Brown that we are moving told us that we re not moving and the sellers didn t even know that we was moving I mean does that even make sense to read We finally completed on the 10th of September This straight forward sale took nearly 7 months to complete The lack of communication throughout was poor we was constantly ringing our solictors and William H Brown who couldn t get through to them At one point we had the venders our mortgage broker William H Brown and our own solictors trying to contact them we all received the same generic response from the receptionist someone will ring you back which they never did or they simply wouldn t answer We had very little response to emails either For 4 months we was waiting for outstanding enquires that they never bothered to look at They then turned around at the end of July and said that they never received the venders original documents regarding the sale which then meant the sellers had to re-do them and send them off again Buying your first home is suppose to be one of the most exciting purchases you can make but thanks to Raw Clark they made it the worst most stressful experience in my entire life If you want to be done raw these are the solicitors for you
Natalie
6735 reviews
N/A
5 months ago
Very concerned to see these reviews
Absolutely dreadful experience no professional courtesy at all from these solicitors don t believe estate agents when they tell you it takes approximately 8 to 12 weeks more in excess of 26 weeks to complete they don t return your calls or emails even if you can get through
Kelly Gibson
6735 reviews
N/A
5 months ago
PLEASE DO NOT USE THIS SOLICITOR
Very concerned to see these reviews although I expected it given our experience We have been waiting 3 months for this shambles of a law firm to reply to the most basic of enquiries and my solicitor is coming up against a brick wall It s looking like our whole move will collapse as my purchaser is going to have to renew their tenancy if they can t move into our house soon As a solicitor I am horrified that a firm of solicitors could be this ineffective and still be able to practice
Rachael Fisher
6735 reviews
N/A
5 months ago
Really bad service
PLEASE DO NOT USE THIS SOLICITOR I ve used solicitors for over 25 years and have never received such a truly shocking service We almost lost our new home due to their negligence Their customer service is non existent and getting a response that s meaningful or at least pleasant is almost impossible It took a complaint to the Law Society to get our sale completed Now 1 year on we are still waiting for the title to be updated with the Land Registry due to Raw Clarks failure to reply to their requests This resulted in our getting a personal fine which we paid In the interest of fairness I can confirm that Alan Tulip did refund this after much argument Not once have we received an apology just a series of passive aggressive emails PLEASE PLEASE IF YOU VALUE YOUR OWN MONEY TIME AND MENTAL HEALTH DO NOT ENGAGE THIS SOLICITOR
The Woodster
6735 reviews
N/A
5 months ago
AVOID this conveyancy factory at all costs
Really bad service use them if you want your home buying experience to be the worse Took my case 4 months with them no update from Diane Jackson Northumberland you can t talk to them coz they are always busy never call back no mail response for at least a week each time you write mail keep sending same document set to be signed again and again and keep telling that I am pending document signature so many different excuses for not to work finally they spoiled my deal Hope this comment helps
Sean F
6735 reviews
N/A
5 months ago
Awful company to deal with
RAW Clark are the worst conveyancy outfit I ve had the misfortune to deal with Some might say that the benchmark at this end of the industry is already woefully low but RAW Clark manage to delve it to deeper depths with gusto For full disclosure - I was not a direct RAW Clark client and have not paid them any money if I had I would have been taking them to court for reimbursement but they were the acting firm looking after a purchase on behalf of the vendor So they were a core link in the chain of my purchasing a house - and by far the weakest link Documents have been lost solicitors dealing with the case dropped and swapped at a moment s notice telephone messages and emails left ignored for weeks on end The solicitors working on my end have never been able to get a straight answer out of anyone given as a point of contact at RAW Clark seriously delaying progress and costing everyone involved money However the main reason for my review was the shocking reply I received from the Senior Partner Alan Tulip Mr Tulip is given as the person to contact given any concerns for delays or complaints So I was not expecting to receive a very rude email back opening with What a load of rubbish Giving his position at the top of the firm though it did give me a clearer understanding of why the rest of his staff seem to care so little about their clients and their responsibilities
Paul Bradbury
6735 reviews
N/A
5 months ago
Absolutely incompetent firm
Awful company to deal with These Solictors are useless and cost me thousands due to their incompetence Do not use them under any circumstance I was the seller and they were representing my buyers Their own clients submitted numerous complaints as did my own Solictor
Nishanth Yepuri
6735 reviews
N/A
5 months ago
If I could leave no stars I would
Absolutely incompetent firm do not respond to enquiries and then tell blatant lies saying they have completed all work They have held up my house purchase for months due to just not responding to quieres but then telling estate agents they have completed all work Avoid this terrible terrible firm like the plague
Lisa Masterman
6735 reviews
N/A
5 months ago
Terrible Conveyancing Experience
If I could leave no stars I would The worst solicitors I have ever encountered Held up my sale for over 5 months telling blatant lies and not responding to basic queries Recommended to us by Pattison estate agent who ended up putting in their own complaint regarding their service as did my buyers solicitor who sent 17 unanswered emails in October alone You will never get them on the phone and they will never call you back In 5 months they returned one call and were rude and obstructive I was left in the dark for months relying heavily on my estate agent for updates Submitted a complaint to the MD informing him I wanted to sort my issues in house without involving the ombudsman never received a reply Our mortage offer almost expired as a result of their incompetence Absolutely disgusting AVOID LIKE THE PLAGUE
Hassan Ali
6735 reviews
N/A
5 months ago
Absolutely Hopeless Deeply Frustrated
Through my recent personal experience of conveyancing my advice would be do not touch RAW Clark with a bargepole I wasn t the client in this case my seller was If it wasn t for my intervention and constant chasing up the house move would not have happened There was a two-month gap at one point where nothing was actioned through my solicitor s request I have never seen such blame shifting and deceit as this company demonstrated They lost documents which cased further delays and expense whilst completely denying The Senior partner needs a lesson in customer service as the tone of his replies to the client and obnoxiousness on calls to my solicitor were uncalled for and downright rude and unprofessional Even on the day of the move which they agreed to there were unresolved actions that had to be completed It was nothing short of a miracle we even moved on the day I fully expected it all to fall through It was without doubt the most stressful day of my life as so much was at stake and could have been avoided if they got their act together I repeat don t use this company if you treasure your assets and sanity Just look at the countless other 1 reviews its not a coincidence