Rbfcu Reviews

This bank is not secure hacked multiple times they will not refund money

This bank is not secure My debit card has been hacked twice two of my sons have also been hacked and the bank does not refund your money They say they will fill out a report and review the situation and see if it s eligible for a refund when they know for a fact it s not your transaction They have never returned any of our money on the fraudulent charges This bank is fraudulent themselves they are a scam and they are bleeding people for money For all I know they re involved in the debit card hacks because it seems to be very easy to hack RBFCU cards For your own personal safety and financial well-being leave this Bank

Won t help my clients after 6 years of perfect standing

I have had a business account with RBFCU since 2016 Today one of my customers informed me that they will no longer business with my company We have been doing business for over six years with mutual clients Then I hear this with absolutely no notification and no reasoning We have never bounced a check been late on anything and have been in perfect standing with them since day one It s no wonder their online reputation is one of the worst I have seen

No Customer Service Provided At All

A debit card error was made and a courtesy fee was charged causing a domino effect I tried to get help remedying and basically was told more fees could come through and I couldn t cancel debit card or account until it was no longer in the negative I only asked for one fee to be reversed No customer service AT ALL

I got a response from rbfcu concerning

I got a response from rbfcu concerning my post from a couple of days ago I call a big BS on their response If they truly wanted to be of assistance they would have assisted me the day of the incident I m going to contact NCUA concerning their awful business practice and recommend everyone with a complaint do the same

Disingenuous srtikes two

FWIW this is my second review of RBFCU Same bank different problem In my attempt to close my account I overdrew it Once recognizing the overdraw I authorized payment from another institution to cover the overdraw RBFCU now refuses to honor the payment and offers no explanation Meanwhile the overdraw sits there as a big black eye As I d suggested about the previous complaint RBFCU is a disingenuous bank OK a day later they honored the deposit and my account is now in the black Looks like complaining works

I applied to refinance my car thru

I applied to refinance my car thru RBFCU These people are rip offs They were going to refinance lowering my interest rate by less than 1 and lowering my payments by 60 a month but adding 14 more payments adding several more thousands of dollars to my end price They were only in it to screw me more than my current finance company

Predatory and opportunistic banking at

Predatory and opportunistic banking at its finest Once you go underwater you can t get out because they keep hitting you with fees so much so you literally can t get out from under your debt Do not fall for their comments here to people Oh we re so sad to hear this No they re not They make millions of dollars a year from suckers just like you and me We are moving to Chase at least we know they won t fu k us over this badly 6K in fees in one year RBFCU needs a big ass class action lawsuit

RBFCU Is The Worst

RBFCU has the worst credit cards in the business It is a running joke here in South-Central Texas Now they are changing but after this debacle so am I Going to a local bank rather than a Too Big To Care CU Update The RBFCU response is the typical canned BS one would expect from a big company If they bothered to check the transcripts of the communication they would not suggest that as the remedy

Being a member of RBFCU since 1982

Being a member of RBFCU since 1982 I have seen customer service go to total crap They have lost the personal touch don t return phone calls want to work via email They seem to work better with people that have low credit scores and excellent payment history Treating credit worthy people like they are dirt with question after question after question I have also personally seen members with poor credit get loans right and left without any problems I guess they like these consumers more because they get more interest off of them

What s wrong with you guys

Just spent 10 minutes going over and over a simple 2 page credit card limit increase application I filled everything out CORRECTLY but when I hit submit it would never submit Such a simple form I filled it out properly but it wouldn t submit Come on RBFCU What s going on This is the second technical I ve had in the last several weeks I think you guys need to hire some better I T people