Rbfcu Reviews

Claim

Use another bank

They re more of a headache than the national banks Save your time Abysmal customer service and the rules don t make any sense Everytime I ve had an issue it cannot be resolved due to their system that wouldn t be an issue anywhere else So what was the last straw I got laid off and forgot to cancel a reoccurring subscription Their rules are that if the account stays negative for 45 days they charge off the account read deactivate it No biggie I thought as my next job started quickly and I d be paid before then Fast forward to Thanksgiving when I should ve had my paycheck minus the overdraft and nothing is in my account I also started getting automated messages stating my account was about to be gone for the reasons previously stated No one is there on Thanksgiving so I just have to wait for the next day Black Friday comes and the paycheck ACH is shown is shown but isn t factored into my account Rage ensues I call customer service and am told that they are rejecting it because my account is suspended You mean to tell me that funds being sent directly to the account cannot pay off what is owed Nope But we ll send it back to my company the same day so I can try to send it to my savings account that for whatever reason is still active Frustrating but still manageable I suppose but leaves me without desperately needed funds Fast forward to Monday and the deposit hasn t been kicked back This time customer service says it ll take 2-5 business days starting that same day And of course my company cannot write a check until they ve received the funds back RBFCU isn t the friendly local credit union you d expect I m warning everyone I know in real life and online to strongly reconsider using another bank

RBFCU let someone get into my account

RBFCU let someone get into my account without verifying their credentials Now they want me to drive 3 hours to bank with 2 forms of ID and meet them in person Question is why did they let a stranger hack my account Writing this do customers can beware of RBFCU and find a more secure bank

They will not help you when you need it

I made a one time payment to a company I had a lease with using my RBFCU debit card Normally my payments come from another account The company continued to withdraw money from my RBFCU account stating that I had provided that number to them I used a one time link that I requested to make that payment That company stored my debit information without my consent I disputed 6 charges RBFCU sided with the company stating they would not pursue the claim Unbelievable Not only that but I have my veterans disability as the only deposit to RBFCU I am completely disabled That is what they were withdrawing money from RBFCU still did not help me I will be opening an account at another bank and closing this account ASAP If you are a veteran they could care less if your disability is stolen

This is the absolute WORST credit unit

This is the absolute WORST credit unit you could POSSIBLY go to They are extremely difficult to work with around or help through anything and they make NORMAL day to day payments and experiences excruciating If you can go to a different place I highly suggest that you do because if I could give a -100 stars I would go even further I f king hate this bank

I have a 784 credit score

I have a 784 credit score zero debt and a paid off mortgage earlier than 30 yrs note and t Walton and Jackie Dominguez did not approved me for a mortgage loan I guess they rather deal with people that have lower credit scores to charge higher interest rates I am appalled at your work ethics and truly disappointed with your mortgage dept I have never been denied of any credit applications before I feel totally discriminated And please don t tell me to call anyone to see what you can do for me It s loud and clear how incompetent these bank is under these two ladies management There s got to be a better way to finance a second home and obviously it s not rbfcu

This is the worst bank ever

This is the worst bank ever it used to be an excellent bank now it is just trash I have been trying to transfer some money out of my account and it always goes back to the fraud department even though my account has been open for many years and I ve never had one problem with this stupid bank I am absolutely disappointed Disgusted and I regret being a customer of RBFCU Don t you ever open an account here it is a financial trap

Horrible credit card service

I am a long-standing customer both having my mortgage and auto loan earlier this year My credit card was transferred to world card There was a technical issue and my auto pay did not go through I called multiple times and in frustration ended up paying off my card Two months later I received an additional bill and when I asked for a review they refused to work with me and had me pay 68 more after I had already been told what my payoff was two months previously I don t recommend their new credit card services credit card services at all

This bank is unbelievably unhelpful

This bank is unbelievably unhelpful Will fee you to death Bank Representative stated fees are required because the FDIC charges the Bank RBFCU and then in turn RBFCU is required to pass on that fee to the customer s First all credit unions are federally insured by NCUA National Credit Union Administration not the FDIC Second the FDIC has absolutely no affiliation with the FDIC This is a laughable matter Very disappointed

I have used rbfcu for 7 years now and

I have used rbfcu for 7 years now and at first i was very satisfied But the last 3 years has been horrible No one wants to answers the phone and when you do speak to someone the just transfer you back and forth with no answers and no help They processed to payments of 400 each the money is gone from my business account but the payments were not applied to my cc account so they basically stole 800 from me

The mobile app and debit cards consistently fail

The mobile app is worthless Can t activate my debit card I have had to replace the debit card multiple times due to chip failure in a short period Can t access money payments that aren t going through I just emptied my accounts I just closed my accounts Thought they were going to be good but their systems just aren t up to standard Caused many dilemmas suddenly not being able to access funds at the worst time with no warning despite over 20 000 dollars in my account Not a lot to some but to me a lot to have hijacked and inaccessible