Realtimerelo Reviews

DO NOT BOOK THIS MOVER Watch out for the Bait Switch

Update- I love when they say this isn t a customer of theirs I have receipts I have their original quote and the final balance that doubled as well as pics of all the damage DONT USE THIS COMPANY Company does not provide an accurate estimate purposely lowballing the price so you sign to then increase the rates two days prior when you have no other options The cost of my move more than doubled They then shook me down 3 more times in the process of moving- once at the end of pick up saying I took up more space on their truck after I paid for the full truck then later that night after I paid saying they made a mistake and said I owed more I refused Then again trying to charge me a second time for the same bulky fee charge I already paid in the contract They damaged the house I moved out of most of my furniture damaged many of my boxes Their third party insurance claimed they sent a settlement offer but didn t And then in the end closed the claim without ever paying for the damaged What they did is criminal and I now have to take legal action

THEY WILL STEAL FROM YOU

Used this company for a long-distance move including 1-month storage Multiple items never showed up including expensive adult bicycle When I contacted customer service and suggested things had been stolen they said that was not possible and they had been lost or delivered to wrong customer How do you lose a bicycle And you are professional movers how do things get delivered to wrong customer That s why there are inventory lists and stickers on every item identifying the customer They are either very incompetent or very dishonest Thousands of dollars worth of our items just disappeared And many of the boxes that did arrive had been opened and clearly rummaged through then carelessly repacked I was told the storage facility was secure with limited access but that doesn t seem to be the case They will also LIE to you and say they only use their own trucks and employees not contractors Every crew that showed up to move us told us they were independent contractors That leaves very little accountability when things go wrong I know I am not the only one with this experience Check reviews and BBB complaints And during the initial pickup the crew leader got a phone call from the office they were trying to figure out how items went to the wrong customer on a previous move This is all in addition to damaged boxes and broken items that actually did show up even though clearly marked fragile I have used movers multiple times in different parts of the country and this company is the absolute worst Save yourself lots of frustration and headaches and just use someone else

I was told it was a family owned

I was told it was a family owned business and independent contractors showed up at 11 30am when I was adamite that I needed to be as early as possible I was also told three guys were coming and only two showed up One did all the work and the old guy smoked and did everything I asked him NOT TO DO My boxes were labeled FRAGIAL AND HALF OF MY CHINA PLUS WATERFORD CRYSLAL WERE BROKEN I have moved many times within Florida and NEVER HAD ANY OF MY EXPENSIVE WATERFORD BROKEN They left half of the items on our estimation and said another truck was coming well I called and no truck was assigned These guys were rude and lazy They would of had to dump my fragile boxes for that much breakage 1700 for a 3 2 house to be moved 85 miles YET I was forced to hire another company to finish the move They were GREAT Young able body guys who finished their job without any bull DON T USE THIS COMPANY GO TO SOMEONE ELSE

DO NOT USE

Was supposedly family run They had advance notice of my move date and still gave the excuse that the truck hadn t arrived to pick up my things Then they told me with a days notice that my things were being delivered They only sent one guy I told him I would pay him once everything was moved into my apartment He was nasty and said wouldn t everyone like that He was a contractor had all my things piled at the end of the truck I had a beautiful wicker container that was crushed along with a new floor lamp that was destroyed He charged me for all steps even though they said they wouldn t charge for 7 I had 8 steps coming into the condo building and then another 8 to my door I had a hydro rowing machine that he couldn t move by himself and I ended up lifting one end and carried it up with him into the apartment AND I was charged for the steps I called the company to report and they basically gave me the cold shoulder and told me to file a claim and they couldn t do anything about me helping the mover since he was a contractor I would NOT recommend using this company

BAD experience

Do NOT trust this company whatsoever I have my stuff picked up on 12 15 2023 in Houston I still don t know when my items will be delivered in Phoenix First i had no idea that i was talking to a broker His name was Chris and talked about Jesus and God and how much he loved family etc to give an impression he is a honest God fearing person During the call he asks for your credit card and charges an amount two days later he is not to be reached even to this day Then Nick calls and revises the quote and gets his share Prior to the move i would get calls everyday from Chris Then your project is transferred to a moving company called Arena Van Lines This company has even worse customer service No updates are given and occasional call comes saying they have identified a truck driver and will responsible for moving our stuff then no updates happen and when I call again the truck driver is finishing up a previous move then an accident happens then still awaiting and now finally the delivery date is set as 1 21-1 24 when asked about if this is a confirmed delivery date the story repeats like truck driver is delivering other people stuff accident may happen etc A COMPLETE WASTE OF ONE s time money and resources These scammers need to be held accountable but they have powerful lawyers and make you sign up front to their terms I can only hope and pray that nobody falls for this company

Big Scamming People in the industries

First of all they are not movers these folks are brokers from Florida who are middle men and give jobs to other moving company We were moving across country from west coast to east coast When I reached out for a quote their rep kept calling every day I was dealing with guy name Ryan He was very courteous responsive and kept promising that all terms verbally discussed will be honored We had reservation finalizing the booking since there was a possibility our dates can change or move wouldn t occur He told us multiple times that the deposit will be refundable so don t worry about changes however if we don t book we may not be able to get the dates we needed He followed up every day Once the contract was signed no one cared Our plans changed and they would not respond to multiple phone calls or messages left for them After getting hold of them finally they stated that the deposit is not refundable Our experience was very bad including upper management Both sales rep and upper management were very rude after contract signing They will scam you into locking price Read the terms and condition very carefully including small fine prints Do not just trust your representative I would stay away from this company or be very careful with getting everything in writing Do not believe the google reviews Their reviews are either fake or paid reviews

Scam Alert

If I could give a negative number I would After bookingother companies called to give me a quote and I told them we already booked Real Time Movers They warned me they were scam artist They were right Got an email from them stating they determined distance and material changed If I canceled I would lose my deposit Called them and left a voice message to call me They called and left a voice mail with me saying they would call me with pick up time for 2 days earlier than I requested We had to pay to get into new house 2 day earlier plus change electricity water and insurance This cost us 150 I called Real Time and they said the email they sent me was a generic email they send out Really A generic cost adjustment When I questioned that they said it was sent by mistake AND my pickup date was staying as originally requested So I spent 150 for nothing Then they called me about inventory for pickup I wanted to add a coffee table and they said it would be 300 more I said forget it They also wanted 30 for each mattress and box spring 120 more to wrap in plastic I said no Driver left his folder at my place Direction and phone conversations were listed His office said I was very cheap Really Avoid them

BUYER BEWARE IF YOU HIRE THIS COMPANY

BUYER BEWARE IF YOU HIRE THIS COMPANY FOR YOUR MOVE We had a subpar and stressful move with Real Time Relocation After being quoted what we thought was a great price to move within the state of Florida along with great and courteous customer service from another employee the move went south on our actual move day After receiving a quote including 2 trucks and 4 workers we were disappointed to have only one truck and 2 actual employees show up on move day There was an additional third-party mover that showed up to help move and disassemble furniture prior to the movers showing up who we are pretty certain either THREW AWAY or STOLE the screws to THREE pieces of our furniture including our main and only dining table which is still sitting unassembled in our garage Sam the main point of contact for Real Time decided to pull one of our trucks for some unknown and unexplained reason then rudely tried to throw in our face the fact that we planned on renting a separate moving truck from a local company which we did to move other items to storage as well as items we knew that couldn t go on the company s truck So when we were told our items which were on our inventory wouldn t fit on the moving truck we had to scramble the same day to find and rent out of our own pocket of course an additional truck to accommodate many of our other items which caused us to have to leave behind some of our other personal items and come back to retrieve them on a second trip Our movers who were courteous didn t get to us until the afternoon after having been awake for nearly 22 hours on a prior move which should be illegal They didn t leave our area until almost 8pm and were told they had to continue on to our new location 5 hours away and not allowed to stop and rest which would have put them at our house at 1 am They subsequently ended up crashing the moving truck pics attached and had to be towed and await repairs which thankfully allowed us not to unload at our new home at 2 in the morning but the next morning instead It took the 2 movers SEVERAL hours to unload at our new home so we did feed them out of courtesy We did have a few items that were damaged due to a proper lack of wrapping and cushioning and cramming items into the truck I was FURIOUS that they did not ask the third mover for the screws or insure that they were taped or attached to our table our daughter s bed and my husband s office desk so we now have three pieces of furniture that we need to repair or replace as we try to find screws to reassemble our furniture ourselves After complaining and providing our furniture info to the movers I suspected that I wouldn t hear from anyone to attempt to rectify the problem and I was correct Absolutely terrible and smug customer service and execution is NOT worth the initial low estimate and empty promises LOOK ELSEWHERE FOR MOVERS