Recovercover Reviews

Scam company

Just like everyone else here I discovered that upon contract renewal they informed me that next years price would be a huge increase When i wanted to opt out of the auto renewal they said there was an additional charge that i had to pay before it could be canceled However all of the documents received said nothing about a multi year contract and stated I could opt out of auto renew by contacting them When I phoned they were unhelpful obnoxious and even hung up the phone

Give your card details at your peril

Try to charge you extra part way through the policy with zero communication as to why No emails messages etc And you are then at their mercy as to how much the renewal fee is 300 increase but if you cancel the cancellation charge is more than the original policy cost as buried in their t cs it says the first year is discounted Absolute cowboys and can t believe this is allowable by the regulators Total rip off so be warned

Call up to avoid the new customer discount fee

I ve had cover with this company for 1 year I got a renewal quote which was around triple the price I found when comparing new customer quotes online so naturally wanted to cancel When I went to cancel online it said I would have to pay 43 99 to cancel as I had benefitted from a new customer discount I checked all my policy documents and could not find anything relating to this I called up finally got through to someone and explained the situation They took some details and asked about pricing I had found elsewhere to see if they could price match they couldn t They then asked if I just wanted to cancel the policy I said yes as long as I won t get charged the 43 99 - they confirmed no you will not be charged anything extra no questions or quibble PLEASE TAKE NOTE OF THIS AND IF YOU HAVE A SIMILAR ISSUE HAPPEN WHEN YOU LOOK ONLINE CALL UP AND THEY WILL WAIVE THE FEE Absolute joke - just hoping people will not have the patience to work their way through their evasive automated phone menu and what I m sure must be deliberately annoying hold music Top tip - when you call up go through to renewals option 2 then choose change something with your renewal option 3 and stay on the line to get through to a real person

I happen to be with Recover Cover for

I happen to be with Recover Cover for the whole year as my breakdown cover with no claims as well to point out At the start I requested to remove myself from their automatic renewal and thank goodness I did that at the start of 2022 because I am reading a lot of reviews regarding customers being charged extortionately which is very disappointing Anyway I was unaware my renewal was up at the end of July 2023 and I called up to say why didn t Recover Cover give me a reminder about me nearing the end of my policy They say it s because I ve removed myself from the automatic renewal I have to say this is a very poor practice as you have left me with no breakdown cover for over 20 days and thank goodness I had no breakdowns Normally reputable companies always give a reminder regarding a renewal and this wasn t the case with Recover Cover I guess it always pays to buy from reputable companies rather than using these small businesses who have no pride in their business I suggest to stay away from them and buy from someone who values their customers Also during the year they increased my premiums due to the increase in the RPI Funny they don t mention this at the start of buying their policies

Disgusting company

Avoid at all costs I did not receive a renewal reminder email that they claim to have sent much like everyone else on here and unfortunately the policy was an auto-renewal one Once the money was taken from my account I discovered that their website is horrific anyway so you cannot access any notifications that they send you even if you do receive the reminder email 2 hours into the 132 policy up from 34 in my first year I tried to cancel Turns out they wanted to keep their 80 brokerage fee plus a 5 cancellation fee leaving me with a proposed refund of 46 There s no mention of their brokerage fee being non-refundable in any of the policy documents only on their FAQ s which customers aren t obligated to read or sign before purchase I called and after an hour in the queue the phone hung up I called again and after another 40 minutes was met with the rudest customer service agent who could not care less The amount they re paying them cannot be worth defending these cowboys against all of the angry calls they must get from customers finding out they ve been scammed Ended up having to go through their complaints process via email as apparently they don t have the power to cancel policies over the phone and there s also no complaints department over the phone either convenient I ended up being palmed off with a refund offer of 97 after the customer service agent continued to misquote their terms and conditions They know that their terms are ambiguous themselves and continually dodge these accusations Whoever I spoke to should consider a career as a politician I couldn t take it anymore so I accepted the 97 and ran and I am in the process of reporting them to the FCA so that hopefully no one else has to put up with their rubbish The 35 loss is nothing to me if it means I can get as far away from these lowlife scammers as possible They also claim not to be insurance brokers on their website but seem to have found a nice legal loophole for themselves by operating the same company under several trading names Recover Cover Dynamo etc so that Dynamo can act as brokers for the insurance they provide through Recover Cover and the other trading names The only mention of Dynamo being brokers at all prior to purchase is once in their Terms of Business under the Conflicts of Interest section-the same document where they introduce themselves as administrators and outline their earnings as just fees as opposed to non-refundable brokerage fees which is apparently what they actually are I m sure that insurance brokers are supposed to be independent of any insurance company- how can this be the case for Dynamo if they are simultaneously the insurance company Not sure how this is legal at all I m not sure their employees even quite understand how it all works at one point they claimed that I agreed to Policy Wording documents for breakdown cover from Dynamo Cover when I actually agreed to ones from Recover Cover which are completely different They don t know what they re talking about I ve spoken to Citizens Advice and my bank and everyone I ve spoken to agrees that this is dodgy and should be reported Hoping a lot of us have the same idea so that this can be stopped They are a disgrace of a company and should be ashamed Thank goodness I m no longer with them too as judging by the rest of these reviews it doesn t sound like they d be of much help if I was stranded on the side of the road anyway

Try to con you over price

I ve had breakdown cover before with Dynamo that I never used but because I had it once they wouldn t honour the price I found for them using a comparison site That site did manage to specify all the cover terms but didn t specify new customers only you only find this out when you get to the website and they try to charge you 3 times the quoted price more than most of the old established companies Went with another Rescue company almost the same price have also had cover with them before and made 1 callout and they did honour their quoted price from the comparison site I m sick of being gouged there s no difference between an existing customer who has never claimed and a new one except I hope my review deters potential new customers as there are definitely better companies out there

There is no way to contact them

There is no way to contact them All the telephone options I try just say to hand up and go to the website to make an update The reason I am calling it because I can t make the change on the useless website I will never use this useless company again

Mickey mouse Co

I couldn t contact any way Auto renewal a scam as I couldn t cancel Next step Martin Lewis Rip Off Britain