Recoveryproject Reviews

Recovery zone a bloody disgrace

This company recovery zone is a disgrace and I would not buy anything from this company and wasting your money with trying to get them to send the products - I ordered the combo ice bath and sauna for 499 back in Feb 18th 2024 - I was waiting 10 weeks to get it delivered to my house with numerous emails to them with numerous excuses why I had not received it We were told we had to wait until the courier delivered it and then tell them we don t want it The communication between the transport company and recovery zone was nil existent They would blame each other I eventually received my refund but only a portion because I paid through zip so 437 got refunded back to zip after another 6 weeks past now it was another 4 weeks now total 14 weeks or 3 and a half months but they deducted a shipping fee of 32 and a zip refund fee of 30 I was really pissed off so I contacted recovery zone and they said we have followed there terms and conditions so I contacted zip and they said they would challenge recovery zone and after 2 weeks I received today my refund of the remaining 62 81 back through the zip account So this whole process took 16 weeks and alot of poor customer service from recovery zone and I believe they should be investigated with there processes Go elsewhere for anything else you buy this company is a disgrace

No customer service

Ordered an ice batch and got delivered a month later Went to pump it up for the first time massive rip around the top lid 80cm long Cannot use it or repair it due to the location of it Have emailed so many times and tried to contact them through return courier but nothing back at all 150 down the drain stay away

Great products and advice

Recovery project have helped my performance massively I got specific advice from Dr Pete on how to prepare and what to do after running events also I got to use the fun compression socks Their advice means I have so much more energy and I love running again

Game changer

I have all the products and they are great quality and really speed up my recovery time which means I can get back to training faster and feeling 100 It just makes recovery enjoyable

Amazing service and facilities

Fantastic products and helpful advice that has made a huge difference to my recovery process

Great experience

Why haven t I invested more in to recovery before Highly recommend game changer

Very friendly and easy to deal with

Amazing place to get rid of the aches and pains from sports and daily wear and tear The service is exceptional and the staff really make you feel welcome and special

Great products and service

Bought a massage therapy gun to help me release some of my tightness and stress during lockdown in Melbourne I was kind of doing it aimlessly until Peter gave me some helpful direction It really made a noticable difference Highly recommend the recovery project