Redken Reviews

HORRIBLE Customer Service

I placed an order with Redken on 10 18 I tried to live chat right after placing my order to cancel it and live chat was not working I sent an email about canceling my order Said I would receive a response in 48 hours Over a week goes by and I still never received a response Since then I have received my order So I called on 10 23 and spoke with someone about getting my order returned and explained I tried canceling my order to avoid all of this And he said an email would be sent to me with a link for a free return label so I wouldn t be charged the return shipping fee I waited until the next day and called again when I did not receive this email I am on the phone and put on hold multiple times while she is trying to get it all sorted out Took over 40 minutes to then be told they don t have an option to do free return labels Even thought I was already told I was getting one So I finally get an email response and I just keep repeating myself in these same automated emails I keep getting about the return policy Which I am aware of the return policy But I was already told I was getting a free return label At this point it is just principle and customer service has been HORRIBLE So basically the way I am reading these emails even if the order was damaged Redken Does NOT care and will do nothing to make the situation right I would have had no issues if I would have been told otherwise from my first phone call But I don t understand how I can be told one thing and then something different It shouldn t matter who I speak with Everyone should be on the same page I just simply want to return my order for a refund and get this free return label I was told was being sent to me I can t believe how poor and unprofessional Redken s customer service is I have been purchasing Redken products for years and after this whole incident I m all done

No phone number for discount

On line the Redken Website asked for email address and 15 off if I would also give my phone number I did both Proceeded to make a shampoo and conditioner purchase put in the code I was sent for 15 off and the company took away the free shipping So I ordered higher price same items and would not let me use the discount code I called Redken and was told I went under 50 00 for the original sale OK the larger amounts of sale which was a total of 70 00 the code was not good for amounts over 50 00 Because I called he would give me the discount I would not purchase anything at that point Cheating customers to get phone numbers Purchase elsewhere if you must have a Redken product For me I will not use Redken ever again

Redken makes you pay for shipping back

Redken makes you pay for shipping back A return Never will buy from them again Scammers

Redkin one United has transformed my

Redkin one United has transformed my hair Amazing results It has transformed my dry brittle highlighted hair and it now looks in good condition also much easier to blow dry Please do not discontinue this product as I love it

Redken for blondes is the only product

Redken for blondes is the only product that takes those nasty yellow orange tones away and help my hair feel natural manageable an frizz free all day I love it