


Based on authentic user experiences
Kathy
6731 reviews
N/A
4 months ago
I purchased the Redken Extreme
I purchased the Redken Extreme conditioner and the Extreme Bleach Recovery shampoo and used it for 10 weeks washing my hair at least three x week It did nothing for my hair It s WAY overpriced and doesn t stand up to its claims Don t waste your money I bought some conditioners and shampoo at Sally s Beauty Supply by the name Ion and it s a wonderful product Try that instead You ll be happy with it
Natuk
6731 reviews
N/A
4 months ago
Tried to contact support nobody has
Tried to contact support nobody has contacted back New product is very poor bought the acidic bonding shampoo conditioner 1000ml Earl and the binder treatment It is so bad and leaves mine and my daughters hair so knotty she had to go back and was with a much cheaper conditioner just to comb I never get knotty hair even if I don t use a conditioner What has happened here why And why nobody has got back to me it has been weeks I also found the shades eq very drying and washes out after three washes first wash fades so much to a more transparent colour
Colette
6731 reviews
N/A
4 months ago
HORRIBLE Customer Service
I placed an order with Redken on 10 18 I tried to live chat right after placing my order to cancel it and live chat was not working I sent an email about canceling my order Said I would receive a response in 48 hours Over a week goes by and I still never received a response Since then I have received my order So I called on 10 23 and spoke with someone about getting my order returned and explained I tried canceling my order to avoid all of this And he said an email would be sent to me with a link for a free return label so I wouldn t be charged the return shipping fee I waited until the next day and called again when I did not receive this email I am on the phone and put on hold multiple times while she is trying to get it all sorted out Took over 40 minutes to then be told they don t have an option to do free return labels Even thought I was already told I was getting one So I finally get an email response and I just keep repeating myself in these same automated emails I keep getting about the return policy Which I am aware of the return policy But I was already told I was getting a free return label At this point it is just principle and customer service has been HORRIBLE So basically the way I am reading these emails even if the order was damaged Redken Does NOT care and will do nothing to make the situation right I would have had no issues if I would have been told otherwise from my first phone call But I don t understand how I can be told one thing and then something different It shouldn t matter who I speak with Everyone should be on the same page I just simply want to return my order for a refund and get this free return label I was told was being sent to me I can t believe how poor and unprofessional Redken s customer service is I have been purchasing Redken products for years and after this whole incident I m all done
77192Henrietta Sanders
6731 reviews
N/A
4 months ago
No phone number for discount
On line the Redken Website asked for email address and 15 off if I would also give my phone number I did both Proceeded to make a shampoo and conditioner purchase put in the code I was sent for 15 off and the company took away the free shipping So I ordered higher price same items and would not let me use the discount code I called Redken and was told I went under 50 00 for the original sale OK the larger amounts of sale which was a total of 70 00 the code was not good for amounts over 50 00 Because I called he would give me the discount I would not purchase anything at that point Cheating customers to get phone numbers Purchase elsewhere if you must have a Redken product For me I will not use Redken ever again
Ermira Rodriquez
6731 reviews
N/A
4 months ago
Redken makes you pay for shipping back
Redken makes you pay for shipping back A return Never will buy from them again Scammers
Ann Legg
6731 reviews
N/A
4 months ago
Redkin one United has transformed my
Redkin one United has transformed my hair Amazing results It has transformed my dry brittle highlighted hair and it now looks in good condition also much easier to blow dry Please do not discontinue this product as I love it
Viviana Viviana
6731 reviews
N/A
4 months ago
Redken for blondes is the only product
Redken for blondes is the only product that takes those nasty yellow orange tones away and help my hair feel natural manageable an frizz free all day I love it