Redragonshop Reviews

Shipped again after my mistake

When I purchased i accidentally auto filled the wrong address I had emailed right away but it was on the weekend so customer support didn t get back to me until Monday The order had shipped in that time but the customer service team was more than willing to resend the product to my correct address As for the product itself their keyboards are very nice I am enjoying the sounds and feel of the keyboard

Great product and excellent customer service

Excellent customer service great product such as the EISA K686 PRO SE it feel very nice when typing and is also great for gaming I would definitely recommend buying any of their products

my experience

my mouse receive in great condition and Awesome services I receive a wrong mouse first after that i quickly email then provide them the evidence they need they quickly order a new mouse for me and told me to keep the wrong one to not trouble to sent it back

Excellent Customer Service

One of the items I order was going to be delayed due to a possible backorder Chance from customer service reached out to me the next day after my order was placed letting me know of the delay and giving me options and a timeframe The shipment came faster than anticipated and I then got a follow up email making sure the items arrived and I was happy with them The customer service was amazing and I would definitely order from them again

Had an issue with the mouse

Had an issue with the mouse - it started double clicking with the physical button - contacted the support group - and after no fixes remotely they literally shipped me a replacement item I am beyond blown away with this response New mouse is here and operating amazingly

Good products Great company

I purchased their GS814 speakers and unfortunately mine started exhibiting erratic behavior after a little over a week s worth of light use Which was of course a bummer Huge props to Redragon s customer service though Not only were they super quick to respond to my support request but after I explained what was happening I had a new set of speakers free of charge the very next day That s worth every penny this day and age I have several Redragon products and while they have all been great save for my original speakers I always worried about whether I d actually be covered if something went bad Well it would seem I needn t worry about that anymore I d recommend anything from this company without question

I got very good customer service

I got very good customer service through email As the answer my questions very fast and thoroughly They have good quality products with good prices I am happy with them

Great customer service

The RGB keyboard and mouse are awesome Their customer service is the best Would definitely buy from again

Great customer service

Great customer service I had a problem with my ltc 2 4ghz headphones and i sent them message and a hour or 2 later i got a reply And ask me to send some pics and i did and couple hours later and told me they will send me a new pair to me and told me i can dispose the broken ones Had the same experience couple months ago with a small detail with a keyboard i had from them and they took care of it right away Thanks