Redtag Reviews

BEWARE SCAM

Yesterday I booked a flight online with RedTag caToday I received an email from them and it said it only accepts etransfer when booking flights to high-risk destinations I m booking a flight to Toronto Canada Their email said I must send funds by the Deadline in the email but there was no Deadline even stipulated Emailing them back and forth without getting any real answers they insist I should do it over phone hmmmm I called customer service and they said someone would call me back no one ever did They have my credit card number from my online booking but want me to sent etransfer No legit business travel business would ask for credit card info and then demand an etransfer

Redtag

Redtag especially ADRIENNE deceived us before booking Regardless of the concerns we raised she assured us they were not issues However upon arriving at the Royalton Splash Punta we discovered that all the concerns we were assured were insignificant turned out to be significant problems They are nothing but a group of scammers

Will never use red tag again

I cancelled my family trip Nov 8 24 and was told in writing that I would get 50 refund within 2 weeks After 2 weeks I emailed the red tag agent twice who helped me cancel my trip but he did not respond After 3 weeks I still hadn t received the refund Called Red Tag and they said they would figure it out and call me back Another week later I hadn t heard back from them and I called again was told I had to call back later that day I did I m the end I spoke with 4 red tag agents and nobody helped me Will NEVER use red tag again

Stay away

I am only writing this review as I wrote another review on another site and got a response back that made no sense and accused me of things that had nothing to do with my original complaint This was done to discredit me and take away from the real issue at hand I am writing reviews everywhere now because of this The agent does not understand basic English making a conversation very difficult as I had to coach the agent on English language skills

Why do you need Red Tag

I purchased my first vacation package to a resort in the Dominican Republic through Red Tad although the vacation provider was WestJet Our flights were postponed because of bad weather and we reached out to Red Tag because with the change we lost 3 days of our vacation Their answer was reach directly WestJet Why then should we use a third party for your vacation if when there is a problem their solution is to talk to the provider

Beware of Redtag s Misleading Promotions and High Penalties

I wanted to share my frustrating experience with Redtag s Black Friday Blow Out Sale which advertised Up to 80 Off Vacations plus get up to a 300 gift card of your choice The prices on their website were identical to those on Air Canada but the promise of gift cards convinced me to book for my family of four along with two other friends families During checkout we entered the promo code BONUS as instructed but were directed to call a number for the promotion Unfortunately the number was not working at the time To avoid losing the deal we proceeded with the booking and called the next day to claim the gift cards To our surprise we were told our booking didn t qualify for the promotion despite the lack of clear terms stating otherwise We had specifically chosen to book through Redtag because of the promotion When I asked to cancel and book directly with Air Canada where I could use my Aeroplan points I was informed that I d need to pay over 100 per person in cancellation fees an unreasonable penalty given the misleading promotion This experience felt like a complete scam I strongly urge others to exercise extreme caution when booking with Redtag Their promotions appear deceptive and their customer service fails to resolve issues in good faith Save yourself the hassle

I want to share my terrible experience

I want to share my terrible experience with an Air Canada vacation package which i booked from redtag I booked an all-inclusive package from Montreal to Cancun but upon arrival the service was disorganized and chaotic I had to track down my shuttle from the airport to the resort and back with no instructions provided The contact person I had Doris was unresponsive to my calls and emails When I finally reached her about my return shuttle she instructed me to go to the facility desk at 8 50 However when I arrived at 8 40 there was no one from Air Canada there and the hotel staff asked me to wait outside Eventually when Doris arrived I learned the shuttle had already left After repeated calls to her with no response I sought help from the hotel bell staff who suggested I wait for another shuttle but it would cost 60 When the shuttle arrived I discovered it was also from Air Canada but the driver refused to take us without the extra fee After some negotiation we agreed on 50 only to find the shuttle was nearly empty This experience felt fraudulent and despite following all the necessary steps I was met with indifference I m extremely disappointed with Air Canada s service

Never wrote a review my entire life

Never wrote a review my entire life Red tag is a scammer and feels like they stole my hard earned money I bought a family package unfortunately I lost my PR card and had it cancelled It s 5 days before my schedule date although I did not purchased cancellation insurance but still penalizing me for almost 1400 is too much My dream vacation became my nightmare I first spoke to the agent telling me they re going to deduct 615 from me and it s fare enough My call was cut and had to call again to red tag they had agent named Mariano and he doubled the penalty and stated to take it or leave it very rude Hope no one will get my experience with them

Missed our daughters wedding in

Missed our daughters wedding in Jamaica Customer service is all English as second language people All cancelled flights and no return calls DISGUSTED Run dont walk from this company I will be contacting head office as well as local Toronto news