Reduxgaming Reviews

Terrible Customer Service

Sent me a computer with a faulty graphics card It is impossible to get a hold of anyone I have been trying for multiple days just to talk to someone there to see if there is something I can fix on my end before I send it back to them but no response from any of their services Now I am trying to do the RMA process but have questions and again it is quite impossible to get a hold of anyone

This company is unreachable

This company is unreachable i called them 3 times on their customer service line where i already had to wait over 4 hours but thats not all When you become the last one on the line and its saying the next free line is reserved for you you will get kicked out Never have seen such a bad company thats why i decided to buy my beast pc somewhere else

Company unreachable Return goods bouncing

Company unreachable Via phone and post Cannot reach anyone over phone call gets cut off after 1 hour 30 minutes of waiting Returning item to which they are return the item back to me when i just wan to retun goods and get my money back If you are reading this Redux Gaming Please accept the return and send back my money

No customer service

No customer service Warranty is useless they dont answer you Avoid avoid avoid

Have bought full setup here including

Have bought full setup here including monitor and pc There was a dead pixel in the middle of the screen and i have tried to resolve this with redux gaming They didn t come with any good solutions also to contact their support is a hell Multiple times i have tried calling them but have been waiting 30 minutes on the support line when it eventually just cuts you off They also dont actually put any effort in to help you I still have this issue I have decided to contact samsung after and they could immediately help me REALLY BAD REDUX GAMING I WOULD HAVE HOPED U COULD DO THIS FOR ME

Product not delivered for more than two weeks

Product not delivered for more than two weeks still haven t got my money back no response from email Only responded after I left a bad review Terrible customer support

Awful customer support

Long story short ordered a PSU which I received the next day but unfortunately failed in less than a month This is where the headache starts I tried to contact customer support on the issue to know what are the steps for a replacement refund - I got ignored After 1 week of trying to call chat WhatsApp email I decided to send it back anyway and the same day I got a response that it was received and checked upon I sent another email confirming that I had already replaced the failed one and I want a refund - only to get a reply that it s been checked one last time and after I will receive the refund - Good I thought 3 days after - still no refund and being again ignored when asking for any updates since the failure has happened within the 30 days of the reflection period LE 3 days after the initial review I managed to speak to someone with the promise that I will receive a response that same day 1 week later still no response no refund and no more answering the calls Final Edit I was called back the same day i did the last edit and this time I spoke to a different person who kept the promise and refunded me 1 hour later

The worst shop for buy hardware and PC

The worst shop for buy hardware and PC components always late and they cancel a products

horrible

I had placed my order on a monday and received it late at night on a friday after checking the 2 boxes that I received I saw that a mouse was missing from the order I placed At that time no one was working for redux and they are closed on the weekends On monday I called reduxgaming and apparently they didn t sell that mouse anymore and send everything without the mouse I didn t get notified about this for that whole week and I had to call them to even get this info What if someone send this as a gift and the order didn t get checked a 60 mouse is a lot of money The only mouse they had was a pink one instead of the black one Next issue is that the pc I ordered had a loose screw inside it When I opened the cover to remove the foam bag I heard a rattling so I tipped the pc to the side and a screw fell out from the inside 1st and last time I order from reduxgaming

I ordered a gaming chair that never

I ordered a gaming chair that never arrived It s been a few months now and contact with them is tragic No response they don t care I have not received a refund Stay far away from this page I do not recommend

Buying is good repair is hell

Buying a PC was a good experience but should something go wrong with your hardware you are so screwed Their repairs department has my PC for 6 weeks I had to get the owner for email updates because I couldn t afford to wait 30 minutes to speak to someone each time I call I don t trust the updates I receive and I am starting to consider legal options to get my PC back and my warrantee actioned Don t be in the same boat as me It s hell

Payment and Shipping

Bancontact Paypal Belfius App doesnt work on the website Needed to pay manual transfer and also have to wait till they receive the payment I ordered on this website because my product was in stock and should have been delivered the day after They made now for 2 days a label to send my order but it still not has left their warehouse A online website should have their online payment options working so we dont need to pay by manual transfer Also they promise you if order is payed before 16pm they ship your order the day itself they should keep their word

Decent shop with some complications

My experience with this shop is mediocre to decent I have ordered an Asus monitor at this shop Unfortunately it took them roughly 3 weeks to deliver the monitor After roughly two weeks I asked them about my delivery Then things suddenly went fast Sadly the monitor came with some issues The advertised FreeSync feature was unusable due to flickering - which is not uncommon for VA panels but here it was too extreme Since I knew that some panels can be fixed by a firmware update I asked the shop and Asus for a fix Asus replied extremely fast and offered me a replacement right away The new monitor suffered from the same problem in fact it was even worse and I contacted Asus once again After two other replacements Asus offered me a refund As the refund was processed they told me that I have to contact the shop in order to get my money back They then get the money back from Asus I found this extremely weird since the inquiry was made with Asus and not the shop But I followed their instructions at hand Of course the shop was also very surprised about this which has led to a lot of miscommunication among all three parties Finally the shop was able to solve the problem for me and now processed the refund This was a pure roller-coaster trip I am glad the shop could manage it If someone is to blame here it is probably Asus Of course the miscommunication between the shop and me could have been prevented but in the end we are all human beings I am just happy that the shop and I finally came to an agreement

Ordered a laptop having problems not getting the neccessary support

Ordered a laptop Works as it should but I can t connect to other screens Got in contact with Redux first they were trying to be helpful After sending requested screenshots of my screen settings I have no longer receiver response Also I am being ignored If i knew this before I would have ordered my laptop at a webshop owned by a company who care about their customers Other products of mine will not be ordered here

RGB lights not on the same controller

RGB lights not on the same controller Case fans CPU and radiator fans are different colors I reached out to support and they suggested I try a few apps This should ve been already setup when the PC arrived

Item delayed but they solved it eventually

Ordered a case that was supposed to arrive within 48hs the build was time critical as it was for a gift I wrote an email almost immediately when I saw that I wouldn t get the case in time They did not answer The next week I wrote another email that they still have not answered I had to call them to get them to start an investigation with DHL about what happened and they ended up sending me a second case The whole experience could have been better but in the end they solved my problem and their prices are competitive

Gaming PC

Bought 2x a130 PC s for my boys and this is my experience 1 Online purchase very smooth website is great all very clear and made for a good and seamless purchase 2 Delivery in a couple of days and all was nice packed Very fast and secure 3 PC s are plug and play got each PC up and running within minutes Clear instructions 4 Issues One PC had a few loose screws on the back which made a rattling sound when the fan got going Worked out pretty quickly what the issue was and resolved Secondly the activation code for Windows on one PC didn t work Was resolved in a couple of days not a major issue but caused bit of extra back and forth to sort it out 5 I would definitely buy from Redux gaming again Hope they offer an upgrade service in the future because I would certainly be one to utilise that

Honest review of Build Redux

I used build redux in order to get into gaming on PC s Due to part shortages and not being able to find most parts you would need in order to build your own without paying an arm and a leg and sacrificing your first born child these days due to supply chain interruptions etc The site had a disclaimer that due to Covid-19 backlogs builds were taking about 4-5 weeks to be completed and shipped out They definitely nailed that on the head as i got mine on exactly the 35th day of waiting The Pros PC is a beast Cable management is very good for a prebuilt PC fired up no problem and everything has been good with it in the first week so far It came with windows installed and all the correct drivers for the GPU The Cons Communication is horrible I originally ordered a RTX 2060 GPU but they ran out before starting my build They did not reach out to me about this and had i not emailed them inquiring as to the status of my build i would of been waiting two or more months until they would get new ones in They offered me a quick fix by either downgrading to the 1660 and they would refund me the difference or upgrade to the 3060 Ti and pay the difference I chose the upgrade path and the build was finished 10 days later One suggestion i have for them is on your account page on their website there is a order notes section I would hope they would learn to use this to keep customers updated on the status of their build in the future It would probably save the one guy working in customer service a lot of headache and communications via twitter instagram and e-mails they receive on the daily looking for updates Another suggestion is to keep open communication with customers when problems arise Like my GPU situation Reach out to the customer let them know of the shortage give an estimated date of when new product would arrive and how much longer one should expect to wait and if a customer is not happy provide them with options of either upgrading or downgrading They are a new company having just opened business in November of 2020 I get that there are gonna be learning curves for them as a company and i hope they iron them out Their builds are nicely done and it would be a shame to see them fall out because of bad customer service practices The only thing keeping them from a 5 star review was the lack of communication on their end That is my review and i am sticking to it

Very good pc and nice delivery always

Very good pc and nice delivery always good to have a trusty website

Really great service

Really great service everything went according to plan with shipping and delivery date Computer is even more beautiful than the pictures and instructions included were clear to the point I highly recommend Redux gaming and i will also be shopping here again