Reebok Canada Official Website Life is Not a Spectator Sport
Based on authentic user experiences
Robert
6737 reviews
N/A
5 months ago
Re Refund will take forever if ever Reebok ca
Re Refund will take forever if everI have been waiting for my refund for my returned running shoes for over 3 5 weeks and this is exactly what this Billion dollar company told me when I contacted them on there Chat on the reebok ca site Reebok reply Upon confirming the refund request is still in our queue as our warehouse back office team have experienced some technical issues with processing refund resulting in a backlog that we are currently clearing out we will be unable to provide any specific information as to when we will be able to process the refund but rest assured that this has been followed up and escalated so we can provide you the refund as soon as possible That was 5 days ago but for a company with such a Global presence really is unacceptable So warning do not buy shoes from Reebok ca use a reliable site like Amazon where you can expect better Return refunds when you return an item to them
Sarah S
6737 reviews
N/A
5 months ago
Scam horrible customer service
They never sent my shoes kept saying they ll ask the distribution centre and never responded to me They ve kept the money and the shoes and am over a month after ordering and have been scammed Order 70915
Selo
6737 reviews
N/A
5 months ago
They ll charge for items not sent
Some items I ordered didn t show up Only after I reached out to them they said they had a problem with their system and said they ll refund me Same thing happened on a second order They advised me the problem has been reported and solved so I put in a 3rd order different items and same thing happened Just buy from a normal retailer If they are sending an order out and items are missing from that order that should be an automatic refund instead of waiting for the customer to reach out to them Even then I still didn t get everything fully refunded Just go to a reputable store or online retailer and avoid reebok ca
James Nelson
6737 reviews
N/A
5 months ago
NO customer support for online purchases
purchased a pair of shoes a week ago online at Reebok ca Credit Card was charged right away a week latter shoes have not shipped Customer support has limited hours makes you leave a message and they never call you back they are Open 9-5 eastern time so they close at 2PM on the West Coast ridiculous Two emails and just one very polite response they will look into it with no follow up I wouldn t trust online purchases with them again
Pota
6737 reviews
N/A
5 months ago
Website is out of date
Website has inaccurate and out of date information that cannot be trusted Placed an order for a pair of shoes and received an email cancelling my order due to unavailable stock However the same pair of shoes in the same color and size is still available to order online
Asher G
6737 reviews
N/A
5 months ago
2 Orders in 3 months
2 Orders in 3 months Both orders never got shipped and I had to email for them to refund and tell me they re out of stock Absolutely horrible customer service It s 2023 get a software that keeps track of inventory properly
Evo
6737 reviews
N/A
5 months ago
Customer service seems lazy
I emailed Reebok the same day of placing an order to request a cancellation The customer service representative provided me with a phone number to call I only read the email the following day I called the number and was told that order is already packaged and will be shipped I opened the order today and noticed that the price was discounted quite possibly on the same day I received the order I email customer service again to request a refund of the price difference of the discount Apparently I have to return to order so that I can re-order it again to get the discounted price This was a disappointing experience
Jon MacLeod
6737 reviews
N/A
5 months ago
Easy warranty repalcement
I bought a pair of basketball shoes through Sport Chek About 5 weeks after waring them one of the loops that the laces passed through broke I sent a warranty claim to Reebok and a couple of days later they gave me a gift card to reebok ca for what I paid Terrific customer service