Reflekt Sabers™ | Premium Custom Lightsabers
Based on authentic user experiences
Name
6730 reviews
N/A
9 months ago
Would not recommend Reflekt Sabers
On May 7th I placed 2 orders with Reflekt Sabers after I found their website and saw their discounts and positive reviews Since it wasn t that much of a difference in handling shipping fees I added the priority handling option to the second order According to the website the 3 items I purchased were all in stock Over the span of 5 days I received a number of emails providing me with status updates regarding the orders The funny thing is that I received either 2 or 3 emails on each date despite me only placing 2 orders and they were clearly automated since they were all sent at the exact same time each day which was the same time at which I initially placed the orders None of these emails had any order information and each batch was identical except for the Preparing for shipment update where the stated time delay after which tracking info should become visible was actually longer for the order with Priority handling The only way I could link that update to that order is because of the time at which it was sent Unfortunately I never received tracking numbers in the following days so I decided to contact customer support On May 20th I received a response from Anne to my email from the 16th where she apologised for the lack of tracking information provided and she said that the order status at that time was Your orders are in Transit and will be with you soon According to her there was a slight delay in production due to the popularity of the Luke EP 6 Lightsaber Model Olorun V3 over the holiday no idea which holiday and that I should rest assured that the orders where on their way and that I d receive the tracking numbers soon I contacted them again on the 23rd asking for tracking info since I still hadn t gotten updates and apparently they could see my orders were in transit On the 29th I received the reply I deeply apologise for any inconvenience caused and your recent experience with your purchase this is certainly not how Reflekt Sabers conducts business I have reached out to the courier and it appears that your item was sent without tracking in our system Typically all of our Sabers are tracked allowing customers to monitor their orders at every step of the way As your order is approaching the maximum expected delivery time frame as outlined in our shipping policy I would be more than happy to resolve this for you by sending you a replacement Saber if your order has not arrived by the 7th June We are committed to meeting every customer s expectations and are working diligently to ensure that your order reaches you promptly I deeply regret the delay and would like to offer you a unique 20 Off Discount Code for your next order as a gesture of our apologies I checked to see if the discount code actually worked and unsurprisingly it didn t I replied to that message since it conflicted with the info provided on Reflekt Sabers own website and asked about compensation for the Priority handling because this option had had no effect on the order processing I also informed them about the non functioning discount code On June 2nd I received Shopify emails for both orders with an identical tracking code On 17track I could see a tracking history starting on May 31st with JYGJ Apparently the parcel was sent out of China On June 11th there was a response from Anne about her personally handling my inquiry and that she spoke with the courier and managed to retrieve my tracking number which I had already gotten at that point I sincerely apologize for the delay in receiving your Reflekt Saber and any inconvenience it may have caused We have spoken to the courier and found that your order was delayed at the depot Rest assured that your saber its way to you Nowhere did she mention anything from my last message On the June 20th I attempted to contact Reflekt Sabers one last time since there hadn t been any tracking updates for a week and I one again asked about the compensation for Priority handling To this day August 14th I still haven t heard back from them Eventually I did receive both of my orders on June 22nd jammed in a single box covered in a hilarious amount of shipping labels and a Made in China sticker The sabers themselves are fine but the manuals are unusable since they don t correspond to the actual controls All in all this whole ordeal felt like ordering from AliExpress but worse TLDR In the end I did get my sabers but it wasn t worth the frustration Would not recommend Reflekt Sabers
Darren winfindale
6730 reviews
N/A
9 months ago
Ordered from them a month ago and still
Ordered from them a month ago and still no tracking information several emails asking for more info just told it s on its way looking like I ll never get my saber now so will get the purchase returned via my credit card as Reflekt are unresponsive
Jan
6730 reviews
N/A
9 months ago
Bad experience
Made my order 3 weeks ago and still haven t received it The product was listed with an Express delivery According to the terms of shipping EU and UK costumers are under 2-5 days express delivery The product is in-stock according to the website and has Express shipping I will list some of my experiences and deductions so far - I asked for a refund in order to swap to another product but the customer service referred to the terms of cancellation which state that orders can t be cancelled after delivery has taken place However no tracking code or verification of delivery was ever given to me until this day I haven t received any communication from their customer service since then The order is still in a Received state I have asked for the tracking code several times and still haven t received it Therefore either it was lie when they said my order was delivered or they do not follow their own shipping terms which state that all deliveries are tracked Other saber stores disclose that shipping will be coming from China and I amont others suspect that this is also the case with Reflekt Sabers - They only publish neutral to positive reviews on their website This can be verified by checking the Judge me publishing data Judging by the reviews here on Trustpilot I don t believe for a second that there are no 1-star ratings on Judge me - Their return policy dictates that you can t return a product which was in sale It is very convenient for them that nearly every item in their website is in sale constantly The product page will state 30 days hassle free return I recommend exercising caution when considering ordering from Reflekt Sabers Will definitely file a charge-back claim through my credit card company since the terms of shipping and service have been breached I ended up making an order from another saber store based in the Netherlands and they shipped the product to me next day with a tracking code Everything went smoothly I recommend EU customers looking for a fast delivery should check this or another store out since you and the store are based in the EU and will be protected by EU consumer protection legislation
Sam De Waegenaere
6730 reviews
N/A
9 months ago
Lack of communication incorrect product failure to resolve
After a few updates on my order 3 01 the last email I received was that the package was ready for shipping and that I would receive a tracking code in the next 1-3 days 10 days have past since then and I haven t received any news They also haven t replied to my two emails UPDATE 26 Jan 2024I did receive an email reply shortly after writing this review Got an actual shipping notification 3 working days later My order was delivered today on January 26th after I was promised express shipping 2-5 days on January 3th Will update this review later on product quality Package arrived in good condition very solid with the hardcase inside a cardboard box UPDATE 7 Feb 2024While the product looks and feels amazing overall unfortunately it is seemingly impossible to get the Bluetooth connection to work I am unsure if I got a defective product or I was shipped a wrong version because the specs on the product page clearly indicated that the saber would ship with a Xeno3 board enabling Bluetooth app control I am waiting for support to help me out UPDATE 8 May 2024I have with some slow back and forth eventually received a replacement core with a Xeno3 board The saber I got indeed contained a V2 board However this replacement core s chassis is not compatible with the saber I have Thus it was impossible for me to install I have sent 3 emails since receiving this package without any reply UPDATE 5 Jun 2024They have gone radio silent since that last message I have repeatedly reminded them of my unresolved issue but every email has been ignored Avoid this company
Mike Reger
6730 reviews
N/A
9 months ago
Nil response after a month
Placed my order on May 29th one item in stock free UK delivery comes with a case Policy to ship within 15 days Should have been good right Wrong Four weeks and two unanswered emails later still on Order Placed status From other reviews it looks like I may yet get my saber but the customer service is non existent If there is a problem then a vendor should manage expectations and communicate even if it s bad news The absolute worst thing to do is leave the customer in silence Buyer beware Updated Aug 18th So 3rd July a response arrives from Anne Unforeseen supply chain issues so why was it listed as available Delay of up to 4 weeks Free express shipping free accessory pack apologies Can contact using Anne s own email Chased again 1st August Anne s email bounced mailer daemon response sigh not massively surprising Email update 16th August Order is being packed and a tracking number is to be forwarded within 4 days Strange thing if you receive your original order keep it as a gift Wait what So two and a half months after ordering how s the rest of this going to pan out Final update 29th August The tracking details never appeared but my saber finally arrived today It s been exactly three months It looks OK and works after charging up standard Xeno 3 setup and the app connects ok Was this worth it Well it was maybe a hundred quid cheaper than the nearest price and had a hard case included Value-wise for the item alone I cannot fault it But service no Even if it had been clear at point of purchase that there was going to be an extended delay from ordering to delivery there was a long period with no contact or visibility no tracking and certainly no express delivery or the accessories spoken of either It just isn t worth the hassle for the lower price
Dean Basnett
6730 reviews
N/A
9 months ago
Just awful
Ordered over 3 weeks ago Had loads of emails waffling on about production and quality checks then over 2 weeks ago another saying I ll get a tracking number in 3 days Then another email the day after to say I d get a tracking number in 5-7 days Still no tracking number Emailed 10 times for info Told its on its way bit still not given a tracking number Asked to cancel after 2 and a half weeks and told I can t because it s on its way but still have no tracking number Awful communication awful service Do not order from them 5 days in Still no order Still no tracking number My bank connected them 4 days ago which they have ignored and just sent me another email saying they ll try to get me a tracking number in 7 days if I haven t received the order Absolute lies from the outset Not in the UK Not trustworthy They have just stolen my money and refuse to refund it at this point Do not order from this company Fraud
DanBro
6730 reviews
N/A
9 months ago
Avoid at all costs
paid for express shipping and handling I ordered over 1 week ago no shipment no reply to emails or contact form on the site Edit After 7 days finally received an answer to my contact form They claim the order has shipped but don t have a tracking number Order is still confirmed on their site Edit 2 Please wait until the 30 day mark if it hasn t arrived let us know then we will re send NOT I wish I had paid with PayPal to get a refund Thieving B st rds Edit 3Another week later still no response to my mails
Kunde
6730 reviews
N/A
9 months ago
Never received my order
Never received my order from 2 23 mails get ignored Last info was an preparing for shipment mail with an empty tracking number slot Looks very fraudulent to me
Harry
6730 reviews
N/A
9 months ago
No communication
Purchased 2 blades however emailed them requesting to cancel as I realised that the blades they ship are larger than the hilt I have I needed 7 8 inch instead on 1inch Have sent a few emails requesting for a cancellation However have had no response aside from that ordered over 2 weeks ago and still have not even received tracking information for my order anyway despite the website saying the blades were in stock for next day delivery etc Edit Finally had a response on the 8th July - unable to cancel my order as it had been shipped Suppose not surprised as they ignored my 3 emails in the 2 weeks prior Despite being told the items have been shipped still no tracking as to when the items will be delivered Also asked returns process for refund - guess I ll have to wait another 2 weeks for a response there From experience so far - I wouldn t recommend anyone purchasing here Update 22 July despite being told order was already shipped prior to the 8th Still no tracking whatsoever and haven t received the items
Cameron Fray
6730 reviews
N/A
9 months ago
If only there was a zero star option
Ordered my saber almost 2 months ago and latest email I received said that it was in transit and a tracking number had been produced That was one month ago and I still haven t had any sort of tracking info I did email them and got a response saying that my saved was in transit and would be with me soon I have now given up with them and have emailed to try and cancel my order and have been met with total radio silence